Budshead Medical Practice - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Adam Millward - Posted on 09 May 2024
After being in a phone call waiting list for 45 minutes i finally got through to a woman with the worst telephone manner ive ever heard! Her job is to facilitate patients not to make them feel like a burden for having the cheek to be ill! Absolutely shocking service she ought to be ashamed
Visited May 2024
Budshead Medical Practice has not yet replied.
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Review titled Was a great practice
Rated 1 star out of 5
by Lynda - Posted on 07 May 2024
I did an online consultation to see a Dr, I was only offered a ring back for 2 weeks later. On that day, I had my phone with me, and I got a text from the Dr saying, that I had the same symptoms as 3 years earlier and didn't really need a blood test, but he was happy to authorise one. I wanted to speak to him to say all symptoms I had and to talk about it, but no!! I have been let down. This was a really good practice, but now you can't get to see the Dr let alone speak to them. When I have been in the surgery, there is no-one in there!! Where are the people that you say you are looking after, because its not me when I need it, nor my husband when he needs it! Feeling very let down and very disappointed with the whole system. What happened to the day you could turn up, take a ticket and wait, this was more of a system, plus you did home visits of the elderly. Such a shame this system is totally broken.
Visited April 2024
Budshead Medical Practice has not yet replied.
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Review titled Poor standard of practice
Rated 1 star out of 5
by Disenfranchised - Posted on 03 November 2023
After several visits each less helpful than the previous one. One issue discussed was dismissed as a test had been done eight years before. Decisions made to help then overturned as deemed too expensive. GPs do not "listen" as focused on other issues not related to current problems. GP asking "what do you think I should do?". Not reassuring and now all faith and trust in gps gone, result is I will no longer bother to attend any practice. Receptionists helpful but surgery let down by disinterested gps.
Visited October 2023
Budshead Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Stacy Flowers - Posted on 13 September 2023
Great efficiency and service provided to me when I needed some antibiotics quickly. Thank you, keep up the great work.
Visited September 2023
Budshead Medical Practice has not yet replied.
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Review titled Not good.
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2023
Always been absolutely fine with this surgery, up until now. I went in with a wee sample and the staff some how ‘ lost’ it. Nothing was said until I rang as was waiting for results. For questioned on the phone and then asked to come back in to redo it. This isn’t good enough when being pregnant and becoming very poorly.
Visited September 2023
Budshead Medical Practice has not yet replied.
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Review titled Appallingly poor practice
Rated 1 star out of 5
by Andrew Jackman - Posted on 21 September 2023
Request for an appointment after advised by medics to contact gp immediately. Response is over a week before they may or may not contact me. This is their version of expediting services for certain symptoms. My advice to anyone reading this is, go elsewhere!
Visited September 2023
Budshead Medical Practice has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
The staff at the surgery are all very pleasant and helpful. Highly professional and caring. I have felt well looked after for many years at this surgery and could not recommend them highly enough to anyone looking for care in Plymouth
Visited July 2023
Budshead Medical Practice has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
Four visits, first and second pointless as all help withdrawn as deemed "too expensive". Third was pointless and forth asked about an ongoing issue by gp, when I could ask about the issue I was there for told sorry I'm too busy. Worst service I have seen, and I'm an ex nurse!
Visited May 2023
Budshead Medical Practice has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Jenna Fraser - Posted on 01 December 2022
Completed e consult and was contacted promptly by gp. I then had issues with my prescription as the pharmacy it was sent to was unexpectedly closed and I was unable to get the prescription elsewhere. The receptionist at the surgery was super helpful and very sympathetic to my situation and quickly resolved the issue and managed to get another gp to sign a new prescription promptly, after re printing the original prescription did not resolve the problem.
Visited December 2022
Budshead Medical Practice has not yet replied.