Broomwood Health Centre - Ratings and reviews
Reviews
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Review titled Prescription Clerk
Rated 3 stars out of 5
by Donns Diamond - Posted on 16 November 2022
I've phone yesterday afternoon to prescription talk to talk about medication. The prescription was very rude and repeated all the time shouting I'm can't hear. After the while she begins listening me. She told she can hear mumbling nothing else. She call me by name without asking if this ok if I'm call you by first name. I'm became very stressed after taking to her.
Visited November 2022
Review titled Broomwood Health Centre
Replied on 17 November 2022
Dear patient, Thank you for your feedback and I am sorry that you felt the Prescription Clerk was rude to you when taking your call. I have had the opportunity to listen to the call recording and I can clearly hear that the call was difficult due to the sound being very muffled and unclear. I’m sorry that you did not like the clerk informing you that you were mumbling, but she did also advise you that the call was unclear and she could not hear you. Once you moved your phone it was much clearer and she was able to hear you. I’m very sorry if this has caused you any unnecessary stress on this occasion. Practice manager
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Review titled Appointment refused by receptionist
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2022
I have developed high blood pressure while abroad (meaning 220/160 heart rate over 130) and received emergency treatment by cardiologist (prescribed emergency medication at the moment) . Went to book appointment in person today 26/08/2022 as need to follow the emergency treatment given but I was refused and told that I need to book an appointment online (even explaining I do not have the access as the links/registrations letter given me by surgery never worked). Still refused help by receptionist and no appointment booked for me! Went online but I have no access to link me with the surgery and to book the appointment! I understand from your website I can book appointment online, phone or in person. The way you run the practice and refuse your patients to access help from doctors for urgent help for people with heart condition is terribly wrong.
Visited August 2022
Review titled Broomwood Health Centre
Replied on 17 November 2022
Dear Patient, Thank you for your feedback. I’m very sorry hear of your experience when booking an appointment. In the last 2yrs we have had to change the way in which patients book their appointments as advised by NHS England. We do offer a variety of ways to book an appointment. In the first instance you can pre-bookable appointments up to 3 weeks in advance, however once these have been booked you will need to complete an eConsult. You do not need a link to access eConsult, you just need to go to www.thebroomwoodhealthcentre.co.uk and click the box to ‘consult with my doctor. Once submitted this is triaged by the GP. If the GP decides that you need an appointment, they will ask the receptionist to call you and book you in for an appropriate appointment or you will receive a SMS text from the GP advising you of their decision. For patients who do not have internet access, the receptionist will call the patient back to complete the eConsult on the patient’s behalf. I hope that I have clarified your concerns in booking appointments, but if you would like to discuss this further, please do not hesitate to contact me. Practice manager
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Review titled No Duty of Care at this Surgery
Rated 3 stars out of 5
by Anonymous - Posted on 24 June 2022
I spoke to a receptionist at 3.30pm today and told her of my mother's illness. We thought she may have a chest infection and wanted to speak to a doctor to see if she needed antibiotics (having no surgery at the weekend, we were very anxious that she should have them ASAP). Still no call at 5.45pm so I called again only for an automated voice to say phone lines were busy but we'll take your call as soon as we can. 15 mins later and no answer. I phoned back at 6.02pm to see if the "out of hours" message was on - no. An early Friday night for this surgery then. Thanks for your (not) duty of care. You should be ashamed.
Visited June 2022
Review titled Broomwood Health Centre
Replied on 17 November 2022
Dear Patient, Firstly, may I apologise for the delay in responding your comments. I am very sorry to hear of your experience, but I would be grateful if you could contact me to discuss this further so that I can investigate your concerns. Practice Manager