Broomwood Health Centre
41 Broomwood Road, St. Pauls Cray, Orpington, Kent, BR5 2JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
They make appointments over the phone then forget to record them, so you turn up to find they've no record of the appointment. They're always late. They're inconsistent when recording results, they don't listen and I've never seen an actual doctor, they employ non-medical qualified staff with little or no understanding of the health issues. They're quite good at telling you to take over the counter painkillers.
Visited September 2023
Review titled Broomwood Health Centre
Replied on 19 January 2024
Dear Patient, I am very sorry to hear of your experience, but I would be grateful if you could contact me to discuss this further so that I can investigate your concerns. Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
On hold for 24 minutes and 16 seconds listening to a recorded message on a loop. Finally answered and was cut off after giving the requested date of birth. I appreciate that the lines may be busy and that some calls take longer but to then cut off the call is extremely poor. Thank goodness I was not trying to get through for urgent advice.
Visited June 2023
Review titled Broomwood Health Centre
Replied on 19 January 2024
Dear patient, I am very sorry to hear of your experience, and please accept my apologies. I'm not sure why the telephone got cut off and I agree this must have been very frustrating. Please accept my apologies for any distress this may have caused you. If you would like to discuss this further please do not hesitate to contact me. Practice Manager