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Brookmill Medical Centre - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Unprofessional

    Rated 2 stars out of 5

    by Anonymous - Posted on 25 July 2023

    The GP had requested an X-ray. The receptionist never bothered to organise it until I questioned it weeks later. In July 2023 I have been contacted to pick up a requested prescription only to go to the pharmacy and learn the receptionist has never approached the GP. Yet I was contacted by the GPs office to pick up a none existent prescription. Also in this month July 2023 I was text after a missed appointment to attend an appointment that was never confirmed. I returned a call to the GPs office. It was unknown why I was called. When I questioned unconfirmed missed booking that appointment was never recorded for that date. Clearly the desk is overstaffed if any receptionist has time to play these silly games with patients.

    Visited July 2023

    Report as unsuitable

    Review titled Brookmill Medical Centre

    Replied on 26 July 2023

    Good afternoon, I am sorry to hear of the experience you have had with our practice and would certainly like to look into these matters for you. Please contact the surgery on 01942 681880 and ask to speak to myself or our Practice Manager, we will take your details and be able look into medical records. Kind regards Mrs L Leonard Assistant Practice Manager

    Report as unsuitable

  2. Review titled Very poor receptionist

    Rated 1 star out of 5

    by Kevin hurst - Posted on 22 April 2022

    Whent thiss morning at 8.50am for 9am appointment.to be asked to wear a mask.iam 60 years old & have copd & bad anxiety.asking me to tell her why i dont have to wear a mask.i just come back home with out seeing doctor.as the receptionist made me feel bad

    Visited April 2022

    Report as unsuitable

    Review titled Brookmill Medical Centre

    Replied on 10 May 2022

    Dear Mr Hurst Thank you for your feedback and i'm sorry to hear you were made to feel such way. Whilst face coverings are not be required by law in indoor venues at the moment, current infection prevention control guidance requires face coverings to be worn in health and care settings, including primary care and pharmacies. That said, we do understand that some patients are exempt and we try to accommodate such needs. There is signage throughout the surgery reminding patients about this. Your sincerely Mrs L Leonard Assistant Practice Manager

    Report as unsuitable