Brooklands Medical Practice - Ratings and reviews
Reviews
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Review titled Rude Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 02 March 2024
I tried to book an appointment and the receptionist was incredibly rude and quite unhelpful. She couldn't find my name on the system and tried to blame me. Turns out she obviously was incapable of running a simple search on a system and found it in the end without apologising. The audacity to be rude when you can't operate a computer is laughable. There's also a complain about a receptionist about a year ago and I'm guessing is the same person. I'm not shocked at all that she's still here with the same attitude.
Visited January 2024
Review titled Brooklands Medical Practice
Replied on 12 March 2024
I am really sorry to hear about your experience. None of our receptionists should be behaving in the way that you describe. I would be grateful if you could contact me separately on g.jackson2@nhs.net with more details of when this occurred and I would be happy to investigate this further. Thank you for posting this review so that I am aware where we fall short of the service that we strive to provide. Geraldine Jackson Practice Manager
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
All thr Dr's and nurses are always helpful and have a lot of time for me. Just wanted you all to get a well earned thank you.
Visited August 2023
Review titled Brooklands Medical Practice
Replied on 12 March 2024
Dear patient Thank you very much for posting this positive review of our service. Your thanks and appreciation means a lot to all of us. Geraldine Jackson Practice Manager
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Review titled Awful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
I made a simple call just asking about a medication that they had refused to give me which helps with my epilepsy. The receptionist was rude, kept talking over me and not helpful at all. Basically blaming me for the whole ordeal. She’s rude and unprofessional and shouldn’t even be working a job that need compassion and care because she is none of those things.
Visited July 2023
Review titled Brooklands Medical Practice
Replied on 06 July 2023
Dear patient Thank you for your review, though I am sorry to hear of the problem you experienced. I would very much like to hear from you regarding the issue you have raised so that I can investigate this further and hopefully prevent this situation occurring again. Geraldine Jackson Practice Manager
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2023
I rang the other day for an appointment about suffering with anxiety and panic attacks was told no one was available not even a phone call with a doctor until 26th April. Iv filled for fit note and still havent heard. When you ring theres never any appointments or your always on hold theres been time when iv rang for an appointment and have the phone put down on me many occasions. Wouldnt recommend this GP at all. Horrible suffering with mental health and being turned away.
Visited April 2023
Review titled Brooklands Medical Practice
Replied on 06 July 2023
Dear patient Thank you for your feedback. I am very sorry to hear that you have been experiencing issues with our availability. I am also shocked to hear that you have had the phone put down on you. I would very much like to hear from you so that I can investigate the issues you have raised further. Geraldine Jackson Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2023
I called at 8am and got an appointment the same day. The service was very professional and caring. I would recommend this practice to anyone.
Visited December 2022
Review titled Brooklands Medical Practice
Replied on 06 July 2023
Thank you for your review. We do always try to accommodate requests by our patients and I am pleased we were able to help you. Geraldine Jackson Practice Manager
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Review titled First impressions
Rated 5 stars out of 5
by Anthony - Posted on 16 August 2022
Went here for first time today and what a refreshing change from the last GP practice I was registered with. Firstly, though there was a queue when trying to book an appointment, I wasn't kept waiting long. On visiting, the doctor I saw gave the impression I wasn't wasting his time, he was in a rush and had too many patients to see. So first impressions are very good.
Visited August 2022
Review titled Brooklands Medical Practice
Replied on 06 July 2023
Thank you very much for your positive review of the practice. It is much appreciated by all who work here. Geraldine Jackson Practice Manager