Brooklands Health Centre - Ratings and reviews
Reviews
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Review titled Amazing Telephone Meds Review
Rated 5 stars out of 5
by Gina - Posted on 28 February 2024
The person that conducted my telephone review was, polite, informative, knowledgeable and helpful. He also listened to what I had to say which made a considerable difference to how I felt. I came away from the conversation confident and pleased with how it went.
Visited February 2024
Brooklands Health Centre has not yet replied.
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Review titled Worst Practice in UK
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
No appointments available trying for last one week. No answer to phone calls 2 hrs waiting. Receptionist rude and disrespectful.
Visited February 2024
Brooklands Health Centre has not yet replied.
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Review titled Excellent Pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2024
We had a medication review with the pharmacistat the surgery. He was very patient and informativeand sent us loads of informationand links we could follow up. Nothing was too much trouble for him. I felt really listened to. The surgery is not great but I couldn't fault the Pharmacist.
Visited February 2024
Brooklands Health Centre has not yet replied.
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Review titled Bad experience for the appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Today, My husband use different phone call them at 8:00. I use nearly around one hour and they pick up my phone at 8:58, I cannot believe when a lady receive my call but talk to other person at the same time, I said can you hear me for many time, but a lady still talk to someone, ok I wait they completed their conversation, I hope a lady she know what is her doing now. But obviously, she is not focus on her job, she cut my phone off. My husband call the center at 8:00am. It also use more than one hour and one lady received the call and told to us, today fully booked!!
Visited February 2024
Brooklands Health Centre has not yet replied.
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Review titled Gone downhill
Rated 1 star out of 5
by Emily - Posted on 12 February 2024
I have always had a good experience with this practice however in the last few months it’s become really poor. I am told to use their online service but sent in a request for my 11month old son and waited over 2 weeks for a response. Luckily it was a non urgent request but it is unacceptable. I’m currently on hold trying to get through to book an appointment, again for my baby and I’m waiting with no indication of the wait. I am greatly concerned that if I or my family have a more urgent problem I will be unable to reach a GP for help. The patchs services is unavailable due to too many requests.
Visited January 2024
Brooklands Health Centre has not yet replied.
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Review titled Frustrating Experience
Rated 1 star out of 5
by Pedro - Posted on 05 January 2024
Today, I found myself in need of booking an appoimnet due a long illness and called GP surgery line ( No other method offer for appoiments). I was met with an exceptionally long wait time, exceeding 2 hours. While I understand that line can be busy, waiting for such an extended period without any indication of my position in the queue was both frustrating and disheartening. After 2 hours waiting i disconected and went to Hospotal Urgent care. What aggravated the situation further was the lack of information provided during the wait. Not knowing how much longer I would have to wait or where I stood in the queue left me feeling helpless and undervalued as a customer. Efficient communication is crucial in such scenarios, and the absence of updates or estimated wait times only served to exacerbate my dissatisfaction. Note: Callback offer after 30 min to 1 hour should be offer without loosing our position in the queue.
Visited January 2024
Brooklands Health Centre has not yet replied.
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Review titled Medication review
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I had a medication review with the pharmacist and he was excellent, very knowledgeable and helpful. He sent through links and explained what I needed to do to get repeat prescriptions.
Visited January 2024
Brooklands Health Centre has not yet replied.
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Review titled Exceeded my expectations
Rated 5 stars out of 5
by Diana - Posted on 11 January 2024
My experience with the practice and the GP I saw was amazing and exceeded my expectations. First of all, I am so grateful the surgery is using the Patchs website for appointment requests instead of having to call the surgery and wait for hours. 24 hours after putting in my appointment request I had received a message that my appointment is scheduled for the next day. The GP I saw was an absolute angel! She was so caring and truly listened to me. I felt so grateful and well taken care of. I also had a blood test and ECG the same day. The HCA respected my privacy while I was preparing for the ECG. She too was caring and friendly. Overall I had a good experience and I’m happy I am under this surgery.
Visited January 2024
Brooklands Health Centre has not yet replied.
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Review titled Great Pharmacist
Rated 4 stars out of 5
by Marshall Harvey - Posted on 30 January 2024
Very informative and helpful with interesting guidance re drugs and health issues. After all the problems with making the initial contact with the surgery. The Pharmacist came through with positive info and advice.
Visited January 2024
Brooklands Health Centre has not yet replied.
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Review titled In absolute shambles!!!
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2023
This surgery has gone down the hill since taken by the new “contractors”. I spent two hours on the phone to get through a receptionist. I then walked in wet weather with my one year old to make an appointment. I was told to come back later in the afternoon which is fine. I went back home only to receive a text 15 minutes later than appointment has been cancelled and contact the reception again. I got my baby in the pram again and walked up the town only to be told by the surgery manager to go see urgent care!!! Such pathetic level of service, absence of basic empathy at an nhs surgery is truly shocking. The problem isn’t the GP but the people who are running this abhorrent surgery. Just close it permanently than putting patients through stress every day!!
Visited December 2023
Brooklands Health Centre has not yet replied.