Bromley GP Alliance
Kelsey Park Farmhouse, Beckenham Beacon, 379 Croydon Road, Beckenham, BR3 3QLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bromley GP Alliance.
Reviews
-
Review titled Blood test system collapsed
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2024
I was due to have a blood test on the 15th of June, still havent had it. 3 months after a cyber attack, I still can't get a blood test. Who knows how many serious problems are undiagnosed because of the GP Alliance incompetence in finding a different test lab. If only I could opt out of their cartel
Visited September 2024
Review titled Bromley GP Alliance
Replied on 16 September 2024
Hello there, we deeply apologise for the ongoing disruption to our Phlebotomy service, following a cyber attack on Synnovis, the pathology provider, in June. This has had a profound impact on all operations and services across South East London, with BGPA and other healthcare providers following strict guidance from NHS England. In response to your statement regarding us not finding a different test lab, we commenced a mutual aid plan for blood testing with South West London Pathology on Friday 14th June, with support from NHS England. This allowed us to open up a number of clinics across the borough for our most urgent patients. In recent weeks, we have been able to reopen nearly all clinic sites and are in the process of clearing the backlog of urgent blood test requests. There is optimism that, following a repatriation process, we will be able to offer a full service once again in the coming weeks. We are very sorry for this ongoing disruption. If you have any Phlebotomy related queries, please call 0203 930 0245, or visit our website at: www.bromleygpalliance.org.
-
Review titled Unsafe practice- blood test sample blood extraction
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2024
I went to this surgery yesterday 1/8/24 for I was scheduled for blood test. I was directed to where the blood extraction will happen. I met the lady who did my blood sample for the test. She was kind and accomodating. She did all the information details check . She made me comfortable in the armchair. As she was putting the band on my left upper arm, having her prepared the needles and blood bottles she just suddenly took the needle and introduce into my vein and I realized she did not wipe my skin with skin wipes with alcohol. I am a nurse working for NHS and I do extract bloods for my patient in the ward. It was unsafe practice as any infection or bacteria would have lodged into my system and put me at risk of acquiring any infection and entered into my system. I believe the staff should be reminded that this practice is unsafe and she should be sent for refresher course. I am a nurse and I know the protocol. I would be worried for those who has no knowledge of the procedure and would be put at risk of acquiring infection should this practice continues. This practice should stop ASAP.
Visited August 2024
Bromley GP Alliance has not yet replied.
-
Review titled Disappointed with Waiting Times
Rated 1 star out of 5
by Michael Williams - Posted on 03 April 2024
This morning I arrived at Beckenham Beacon for a blood test appointment. Despite an empty waiting room, I waited for 30 minutes before approaching a phlebotomist. Unfortunately, they were all gathered in a cubicle, chatting amongst themselves. After several attempts to get their attention, I was finally told that I needed an appointment and should have called to book one. While I understand the importance of appointments, the waiting room was completely empty, and the staff appeared to be socializing rather than attending to potential patients. To make matters worse, the next available appointment isn't for two weeks. This experience was frustrating, especially considering the long wait time despite a lack of patients and the unhelpful attitude of the staff. It feels like a waste of taxpayer money and resources.
Visited April 2024
Review titled Bromley GP Alliance
Replied on 03 April 2024
Dear Michael, We're sorry you were unable to have a blood test this morning. We do adopt an appointment based service only to manage the high volume of patients. We hope you have since been able to book an appointment, if not, please do not hesitate to contact our Phlebotomy team on 0203 930 0245. Sometimes there are cancellations, so the wait time for an appointment can be quicker than usual. We hope to see you soon.