Bromley-By-Bow Health Centre
St. Leonards Street, Bow, London, Greater London, E3 3BTContact details and opening times
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Reviews
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Review titled Ongoing Issues with Reception Staff
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2025
I’m writing to express my ongoing frustration with the reception staff at your clinic. Every time I call or walk in, I’m met with rudeness, a dismissive attitude, and a clear lack of professionalism. Just recently, I called to ask about a prescription after following the instructions on your online booking system. Instead of helping, the receptionist told me she didn’t know how to assist and suggested I seek help elsewhere. That response was not only unhelpful — it was unacceptable. On another occasion, I was told to “just go to a pharmacist” instead of being offered an appointment, despite explaining that I was dealing with a serious health issue. The staff simply didn’t believe me until I physically walked into the clinic and showed them my condition — a severe viral infection in my mouth. Only then was I taken seriously. This kind of behavior is not only frustrating but potentially harmful. I know I’m not the only one who feels this way — others have shared similar experiences. It’s incredibly difficult to get help, even for basic enquiries, because the reception team appears unwilling to assist or show any empathy. I strongly urge clinic management to address this issue. Whether it’s through retraining or replacing certain staff members, something needs to change. Patients deserve to be treated with respect and professionalism — especially when seeking medical care.
Visited May 2025
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