Brocklebank Group Practice
249 Garratt Lane, Wandsworth, London, Greater London, SW18 4DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent and caring Practice
Rated 5 stars out of 5
by V Deakin - Posted on 30 January 2025
I saw this lovely and caring Doctor afternoon: was the best consultation I’ve ever had. I wanted post chemo advice and he was very knowledgeable and gave me useful advice on gut health, mental health and exercise. I came away feeling on top of the world and I felt my needs were met. Thank you Doctor.
Visited January 2025
Review titled Brocklebank Group Practice
Replied on 31 January 2025
Dear Mrs Deakin We are delighted that you have had such a positive experience following your treatment. Dr Beugelink will be thrilled to know you have gone to the trouble to leave this review and we hope you continue to feel well going forward. Many thanks Sue O'Donnell on behalf of the practice
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Review titled Compassion and professionalism
Rated 5 stars out of 5
by Lisa HURLEY - Posted on 24 January 2025
Ongoing gastro issues have been handled with kindness and empathy. Discussions have always been two way and treatment pathways and options mutually decided upon. I felt listened to, that the GP wants to help me resolve my problems and that she wants to make sure all tests are available to expedite referrals and care options. I have never had a bad experience at this GP practice. From the reception to the waiting times, to the consultations and treatment options - they are always excellent, professional and kind. As an NHS staff member myself, I know this is not always the case in primary care but they have never let down- so well done Brocklebank - for offering a superb service.
Visited January 2025
Review titled Brocklebank Group Practice
Replied on 24 January 2025
Dear Lisa Thanks so much for posting such a positive comment, it is always fantastic to be able to pass on thanks to our team who do work very hard to try and meeting the needs of all our patients. We don't always get it right and will try to put right areas where it goes wrong but its always great to be able to remind people with real examples of the very many satisfied patients we are dealing with every day. The time you have taken to pass on these comments is very much appreciated. Sue O'Donnell, on behalf of all the team
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Review titled Lovely telephone consultation experience
Rated 5 stars out of 5
by Sophie Baker - Posted on 10 September 2024
I would really like to thank the doctor for such a positive telephone consultation experience. I had a lot of anxiety ahead of the consultation due to a negative past experience at a different practice, but the doctor was so kind, approachable and easy to talk to. I felt heard, understood and never judged. Thank you for putting me at ease and reducing anxiety for a conversation that I was extremely anxious to have. Such simple kindness has gone so far for me at a difficult time and I really appreciate it, thank you.
Visited September 2024
Brocklebank Group Practice has not yet replied.
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Review titled Contact and general communication
Rated 3 stars out of 5
by Donna - Posted on 06 June 2024
contacted e-consult with health issues regarding my husband. I did not hear anything back so I called the receptionist who told me someone would call my husband that late evening. Nobody has yet to get back in touch with my husband; it has now been 4 days since no communication with my husband and the fact that he is still unwell
Visited June 2024
Brocklebank Group Practice has not yet replied.
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Review titled eConsult great waste of time!!!
Rated 3 stars out of 5
by Rumiana - Posted on 26 October 2023
I tried to "book" an appointment through the eConsult system, absolute waste of time- I was only trying to get an appointment with the physio! After wasting my time with circular algorithms, the thing told me I could go no further and need to speak to a person. Off I went to call reception, only to be on hold for 50minutes at ' You are fifth in line". I then emailed reception and asked for a callback, specifying that I'd like an appointment with the physio preferably before 9am as I had no luck booking via telephone and the eConsult system. All I got was a robotic response that I need to call or use the eConsult system. Absolutely abysmal! Considering I have seen that the practice literally waits for people to ring at the door for their 8.10am appointments ( thus making them late, and in turn, making all appointments delayed for the day), it seems "efficiencies" through external apps and systems are making things worse.
Visited October 2023
Brocklebank Group Practice has not yet replied.
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Review titled Smear test harrassment
Rated 3 stars out of 5
by Anonymous - Posted on 27 October 2023
Despite opting out of the cervical screening program following an informed decision, I've been really disappointed to receive 9 text messages in the space of just 4 months instructing me to book this test over the summer. This is completely unacceptable and fails to recognise the many valid reasons women give to opt out. Clearly the opt out process doesn't work and there is a glitch in the system somewhere. Regardless, there is no acceptable explanation for bombarding women with instructions (just 4 days apart) to undergo such an invasive examination but it is particularly poor that this practice does not respect women's right to informed consent and their decision to opt out.
Visited September 2023
Review titled Brocklebank Group Practice
Replied on 30 October 2023
Dear Patient, Thank you so much for your feedback. My name is Sue O'Donnell and part of my role is to investigate complaints about our practice. I am so sorry for the problems you have had in receiving invitations for cervical smears having opted out of the program. I would very much like to investigate why this has happened as we have a very clear opt-out procedure which does respect the rights of patients to opt-out of any program. In order to investigate this properly, I would need to know who you are so I can check our register for your opt-out notification. Please could you contact the surgery by email swlicb.bbgpadmin@nhs.net and mark for attention of Sue O'Donnell and I will look at this matter immediately. Many thanks
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Review titled Always been excellent
Rated 5 stars out of 5
by Alex - Posted on 19 October 2023
Honestly feel I won the postcode lottery being in the catchment area of this practice. The staff are always professional and helpful, and the service is excellent.
Visited August 2023
Review titled Brocklebank Group Practice
Replied on 30 October 2023
Dear Alex, Thank you so much for your positive feedback, it is always uplifting for the entire team to be recognised for a job well done so we appreciate you taking the time to do this. I will ensure that all the staff groups get to hear of this at our weekly meetings. With thanks Sue O'Donnell, Business Manager