Broadway Health Centre - Ratings and reviews
Reviews
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Review titled great practice
Rated 5 stars out of 5
by karena wright - Posted on 14 March 2024
find it today was very helpful for smoking cession advice and discussed my COPD , good service thank you
Visited March 2024
Review titled Broadway Health Centre
Replied on 17 March 2024
Dear Karena Wright, We're delighted you found our smoking cessation advice helpful and appreciated discussing your COPD. Supporting your health journey is our priority. If you need further assistance, please do not hesitate to contact us. Warm regards Broadway Management Team
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Review titled The worst GP ever
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
I would diffently not to use their services or of you are with them move to another GP. I called a GP to book an appointment after a home visit from an ambulance, spoke with the doctor and booked a next day blood test. I came the next day for the blood test, again explained to the doctor what happened. I asked I came here to for the blood test as I stated in the discharge paper from the ambulance services. The doctor had no answer and asked to call referring me to the midwife. I explained my self again she completely ignored my comments. Went home called to speak to someone, I spoke with a receptionist who was very rude and impolite she hanged up on me. I had to come to GP again to make an appointment, and complaint about the receptionist and the doctor. this is not the first time this happened to me , i fed up as I moving my self and family from this GP.
Visited February 2024
Review titled Broadway Health Centre
Replied on 17 March 2024
Dear Anonymous, We regret the distress caused during your recent visit. Your feedback is invaluable, and we're investigating the incident thoroughly. We're committed to improving our services and ensuring compassionate care. Please contact our office manager to provide further details. We can look into this matter further with your assistance. Thank you for bringing this to our attention. Sincerely, Broadway Management Team
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Review titled How do you make an appointment to see a GP?
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
Had no luck in getting my elderly mother in for a review and check up as she seemed more tierd than usual and her breathing had slightly changed. Called to make an appointment and was told to call back next day. So called back next day, was told to wait to be called back by someone to arrange an appointment. No one called back. So when I called an hour before the surgery closed, I was number 1 in the queue for 30 minutes. I then used my house phone to call whilst still on the line waiting with my mobile phone, and it said I was number 2 in the queue. I then gave up and put the phone down as I felt they were not going to answer. Every time I call, I'm told to wait to be called back. This pattern has happened several times throughout the week. It makes no sense. Still have not had an apppontment. I have never been treated this way before by the surgery, it seems that my elderly mother can only attend the surgery when they request her to and not when she or we feel that she needs a check up. Are we in the wrong?
Visited January 2024
Review titled Broadway Health Centre
Replied on 17 March 2024
Dear Anonymous, We apologize for the difficulty in securing an appointment for your elderly mother's check-up. Your feedback is crucial, and we're investigating the issues you've faced. It's not our intention to hinder access to care. Please contact the office manager so we can assist promptly. Patients should have autonomy in seeking medical attention, and we're committed to improving our processes. Thank you for your patience and understanding. Best regards, Broadway Management Team
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Review titled Out standing Practice
Rated 5 stars out of 5
by sameera - Posted on 16 November 2023
I have been registered with this practice since past few years and my overall experience is always positive. Thanks to all the staff members, I have been taken cared each time I contacted the practice. Well organized admin staff and efficient clinicians make this place an ideal surgery. I feel that me and my family are in safe hands.
Visited November 2023
Review titled Broadway Health Centre
Replied on 18 November 2023
Dear Sameera, We sincerely appreciate your loyalty and the positive feedback you've shared. Our dedicated team strives for excellence in care, and your kind words validate our efforts. Your family's well-being is paramount, and we're honored to serve you. Warm regards, Broadway Health Centre Management Team
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Review titled Very friendly staff and overall great experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
I recently visited my local GP surgery, and I must say that my overall experience was quite positive. From the moment I walked through the doors, I felt a sense of warmth and professionalism that put me at ease. The waiting area was clean and well-maintained, with comfortable seating and a relaxed atmosphere. Despite the clinic being busy, the wait time was surprisingly short, which was a pleasant surprise. Overall, my recent experience with my GP surgery was positive and left me feeling confident in the care I received.
Visited June 2023
Review titled Broadway Health Centre
Replied on 18 November 2023
Dear Anonymous, Thank you for sharing your positive experience at our GP surgery. We're delighted to hear about the warmth, professionalism, and efficiency you encountered during your visit. Providing excellent care and comfort is our priority, and your feedback encourages us to maintain these standards. Warm regards, Broadway Health Centre Management Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
My contact with the receptionist was truly exceptional as I was spoken to in a courteous manner and empathy of my medical condition which I appreciated.I was contact by the doctor as promised, and was booked in by the doctor to be seen on the day.
Visited May 2023
Review titled Broadway Health Centre
Replied on 18 November 2023
Dear Anonymous Thank you for your kind words about our receptionist and the doctor's prompt response. We aim to provide courteous and empathetic care to all our patients. Your feedback reaffirms our commitment to excellent service. Best regards, Broadway Health Centre Management Team
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
The lady helped me register a new patient who is my brother. I was able to be seen swiftly. I appreciated the help
Visited May 2023
Review titled Broadway Health Centre
Replied on 18 November 2023
Dear Anonymous, Thank you for your feedback. We're pleased to hear that our team efficiently assisted you in registering your brother as a new patient and that you were able to receive prompt care. Your appreciation motivates us to continue providing excellent service. Best regards, Broadway Health Centre Management Team
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Review titled Unprofessional, Rude & No Way To Run A Medical Practice
Rated 1 star out of 5
by ATC - Posted on 15 December 2022
I am currently receiving treatment for a bad back & tried to get seen back in November by a GP, I ended up in A&E for a diagnosis! Single phone calls made to me have frequently been missed due to poor hearing giving me 'non attendances', naturally an unwanted blemish on my record. This would seem especially harsh when I wasn't even expecting a call.
Visited December 2022
Review titled Broadway Health Centre
Replied on 17 March 2024
Dear ATC, We deeply regret the challenges you faced during your treatment. We apologize for missed calls and the inconvenience of being directed to A&E. Your feedback is crucial, and we're committed to improving our communication and processes. Please accept our sincere apologies for any frustration caused. Your well-being is paramount, and we're here to support you. If you wish to discuss further or need assistance, please contact us directly. Thank you for sharing your experience, and we aim to restore your confidence in our practice. Warm regards, Management Team
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Review titled Do not vaccinate children on time
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
We were not given a date for vaccination. We eventually went there and the receptionist confirmed a date. Today we were told that we still don't have the date to vaccinate the child and it will be done if they have a slot . This is absolutely pathetic
Visited May 2022
Review titled Broadway Health Centre
Replied on 17 March 2024
Dear Anonymous, We apologize for the confusion regarding your child's vaccination appointment. We understand the importance of timely vaccinations and regret any inconvenience caused. Rest assured; we are reviewing our scheduling processes to improve communication. Additionally, anyone can walk in on Saturdays between 9:30am and 3pm to receive vaccinations they are due for. Your feedback is valuable, and we are committed to enhancing our service. Please don't hesitate to contact us if you need further assistance. Thank you for bringing this to our attention. Sincerely, Broadway Management Team