Broadmead Medical Centre - Ratings and reviews
Reviews
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Review titled Uncomfortable experience
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2023
It would be helpful when a Dr phones a patient that they have access and has read a brief medical history before the interaction. I’ve spent the past 5 years with serious anorexia and epilepsy and even though I am now healthy with a lot of support from my previous GP and specialists, the GP had no idea I was a complex case and made a few comments which were very triggering. I have also had medication that has kept me stable for years now possibly being removed (i can only think it’s a funding issue?) simply because I have changed post codes. These are prescribed by psychologists, mental health nurses and in hospital, and I believe it should be up to a Dr to contact other people in my care and not make decisions without having met me or read any history. A better understanding of mental health or specific patients needs should be worked on to improve the practice. I’m able to take comments on the chin but previously being told to cut down on fat would have led me back to organ failure and being inpatient for anorexia in a psych hospital. I hate bothering GP’s like everyone else so it has put me off seeking help in the future.
Visited July 2023
Review titled Broadmead Medical Centre
Replied on 06 July 2023
Thank you for your comment, I am sorry to hear that your experience was not a positive one with us. I would be happy to investigate this and discuss it further with you if you would like to email me with your contact details at; bnssg.admin.bmc@nhs.net marking it for my attention, I will be able to do this. You mention the Doctor not having access so I am unsure if this is a new registration but I would be happy to look into this further for you. Best wishes Megan Joscelyne Operations Manager
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Review titled Four major issues in less than a year
Rated 1 star out of 5
by Andrea Miranda - Posted on 11 April 2023
I've been registered with Broadmead Medical Centre since October 2022. I've had some major issues, such as: 1. One sample got lost in reception in early 2022, and it required me to go back to the clinic two more times to do a second sample procedure. The whole treatment had a delay of at least one week due to this problem, all while I was in severe discomfort and pain due to an infection. 2. A second sample got lost in February 2023 because the doctor who ordered it didn't register the request properly and therefore nobody knew where to send the sample. Nobody followed through this issue, and it was me who had to call and ask why I hadn't received any results. Now I've been requested to repeat the sample, but they haven't explained how they'd avoid the same problem again (they still don't know which of their doctors asked for my sample!). 3. On Friday 24th of February, I had a face-to-face appointment for shin injuries. One medication was prescribed, but it didn't go through and the pharmacy never received it. Therefore, I was left without treatment and relied only on paracetamol, even though the doctor suggested I needed extra medication. 4. Nobody has followed up my stomach issues, suspected to be IBD. I did several samples and exams, including an extremely uncomfortable and painful endoscopy. They requested an extra sample which is the one that got forever lost (point 2 of this list). Hence, I've been left on my own, with persistent stomach issues and no answers despite over a year of pain and procedures. It's not only a waste of my time, but of valuable NHS resources. I understand the clinic is really busy and issues will occur from time to time. However, for four major problems to happen to the same patient in less than a year, it really is worrisome and extremely frustrating as a patient.
Visited April 2023
Review titled Broadmead Medical Centre
Replied on 18 April 2023
Dear Andrea Miranda, Thank you for your feedback, we always welcome patient feedback to ensure we are continually striving to improve our service. After our telephone conversation, I investigated the areas you mentioned and followed this up with an email to you explaining my findings. I hope now, these issues have been resolved for you. If you would like to meet to discuss this further, I would be happy to meet with you. Please respond to our email conversation so that I am able to arrange this with you. With best wishes Megan Joscelyne Operations Manager
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Review titled Dreadful experience at each visit.
Rated 1 star out of 5
by Martyn Miller - Posted on 28 November 2022
They are totally unable to keep appointments. Time and again I've arrived early, and l-o-n-g after the appointment time has passed... had to go to reception to make another appointment... which again they won't keep. Pure luck if you're seen, more likely you'll be ignored once you've signed in. They simply don't care...
Visited November 2022
Review titled Broadmead Medical Centre
Replied on 20 December 2022
Dear Mr Miller, Thank you for your feedback, I am sorry that you have experienced longer waiting times than usual for your appointments. I would like to assure you that we do care and do not wish for our patients to be kept waiting. Sometimes urgent cases may arise which are out of our control and need to be dealt with straight away which may mean that a clinician will run behind with their clinic and I apologize for this. I can see that you have been contacted by a member of the clinical team however if you would like to discuss this further I would be happy to meet with you. Once again I am sorry for any inconvenience this has caused. Kind regards Megan Joscelyne Operations Manager
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Review titled The worst practice ever
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
Unfortunately, since moving to Bs1 this is the only surgery I can register with due to the catchment area. They are completely unprofessional, took over a month just for a registration to go through. Receptionists are incredibly rude and unhelpful, with one telling me to even go ‘private’ when I was shocked that they are no telephone appointments for the next 5 weeks! No option to book online with appointments ‘unavailable’ and takes over an hour to get through to someone on the phone even if you’re number 2 in the queue! How can you expect someone to predict when they will become ill 5 weeks into the future? Lack of appointments just will push people to go to a&e when they should not be there. Have never been given an option for a face to face appointment even though I have requested. Please take this into account before moving to Bs1. Avoid where possible.
Visited September 2022
Review titled Broadmead Medical Centre
Replied on 27 September 2022
Dear Patient, Thank you for your response, I am sorry that you have been experiencing problems with our service. I would be happy to look into this further and talk through some of these problems with you to try and resolve some of these issues. Unfortunately without any of your details I am unable to get in touch with you, please do contact the surgery if you would like to discuss this further with me. Best wishes Megan Joscelyne Operations manager
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Review titled Continued quality care
Rated 5 stars out of 5
by Ella - Posted on 05 August 2022
Like all GPs at the moment, Broadmead are under staffing and resource pressure but despite this I have received the appropriate care in a timely manner for the 3 years I've been at this surgery. I have several chronic conditions and this was the first surgery to suggest management strategies and regular checks that are working well for me. I was seen throughout the pandemic without disruption to my care. I am currently pregnant and have been helped with symptoms of this by the GPs. The nurses and receptionists have also been helpful and professional
Visited August 2022
Review titled Broadmead Medical Centre
Replied on 23 August 2022
Dear Ella, Thank you very much for your kind words and recognition in a time that as you say is difficult for a lot of practices. I am pleased that your experience has been a positive one with the surgery and I will pass your feedback onto our members of staff, both clinical and non clinical for all to read. Thank you. Best wishes Megan Joscelyne Operations Manager
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2022
Appointment cancelled and informed via text message. I call up to rebook, get told all bookings are “embargoed” and to call up every morning at 8am to ask if anything has become available.
Visited June 2022
Review titled Broadmead Medical Centre
Replied on 21 June 2022
Thank you for you comment, I am sorry that you have had difficulty in booking an appointment. We have experienced staff shortages recently due to various reasons that are out of our control. I hope you have now managed to secure an appointment, please also be aware of our e-consultation service that we offer, which enables a patient to submit an e-consult to the clinical team via our website. If you would like to discuss this in more detail I would be happy to meet with you at the surgery. Best wishes Megan Joscelyne Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2022
While it's been difficult to get through via phone due to staffing issues (the case for every GP surgery in the UK at the moment, I imagine!), I've always had such great service and care here. Either making appointments, having telephone appts for reviews, or face to face appts where necessary, I've always felt listened to and taken seriously which seems to be quite rare these days. Everyone I've dealt with here has been really brilliant, friendly and treated me like a human being, not a number, so I'm very grateful to have this as my local surgery.
Visited May 2022
Review titled Broadmead Medical Centre
Replied on 09 May 2022
Thank you for feeding back. It is so lovely for our staff to receive positive feedback on the service that they provide. They have been working incredibly hard in very difficult circumstances over the past 2 years and this will really give them a boost. many thanks
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Review titled Great Drs Surgery
Rated 5 stars out of 5
by Kathryn - Posted on 17 May 2022
I have nothing but good things to say about the surgery :) I have been a patient here for a few years and wanted to praise the doctors/nurses/staff at this surgery as they are nothing but helpful. I have been treated with such compassion and friendliness - wish I could leave a few names but not sure I'm allowed!
Visited May 2022
Review titled Broadmead Medical Centre
Replied on 21 June 2022
Thank you for your comment, it is lovely to receive such nice feedback and I will ensure that this is shared with the whole team. Best wishes Megan Joscelyne Operations Manager
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Review titled Consistently Terrible
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2022
Understaffed and when they do have staff they do everything to avoid helping you. Send text messages asking you to ring them, then when you try to ring them they hang up when you get through. They'll also tell you they'll call you back (they don't). They do not relay information to the relevant people. They do not give you clear instructions. When you do visit the practice the layout is so ridiculous that you often have to walk several floors just to access their lift (which is the only way they suggest you access the surgery) Overall they have been nothing but rude and unhelpful, if you have any other viable doctors surgeries I would avoid this one as it makes everything harder on the patient.
Visited April 2022
Review titled Broadmead Medical Centre
Replied on 09 May 2022
Thank you for your feedback. We are always keen to improve on the service that we provide. We apologise that your interactions have not been to to the standard that we strive to achieve. Please contact bnssg.admin.bmc@nhs.net, with your name and specific areas examples of when issues occurred and we will gladly investigate for you.