Broad Oak Medical Practice - Ratings and reviews
Reviews
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Review titled Useless
Rated 1 star out of 5
by Craig Jackson - Posted on 16 January 2024
My partner phoned this morning to make me an appointment only to be told I had to do it myself and all they could offer is a call from the Dr,what's the point of this?unless of course these not so good NHS gp's can diagnose you over the phone,this particular practice couldn't care less about your health and wellbeing
Visited January 2024
Broad Oak Medical Practice has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
My wife suffers from Alzheimer’s disease and recently we discovered that due to her illness we may be entitled to a council tax rebate. Therefore, we obtained the necessary claim form and duly completed the necessary sections. Part of the claim requires the signature of her doctor to confirm her mental health condition. On the 13 November along with a fee of £27, I handed the claim form in to the surgery, expecting a phone call in a few days informing me that the form was ready for collection. Unfortunately, after two weeks, having heard nothing I gave the surgery a ring. Only to be told it could take up to 30 days to have the form signed. Considering I had paid £27 for a service, 30 days appears to me to be an extraordinary long time to complete a courteous service. Considering my wife’s condition, the time scale seems rather unfair to me. It appears to me as if we are being considered with contempt, we are just nothing a nuisance. I am still waiting for the form to be completed.
Visited November 2023
Review titled Broad Oak Medical Practice
Replied on 05 December 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Horrible service
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
My mom has some health issues and had been trying to make an appointment which always get cancelled. Have been at emergency and had been told that GP will follow up-they never did. Left her in pain and until this day we don’t know what was the issue. Now she has another health issue. Last Monday straight away after appointment referral has been made to hospital as matter or urgency. Hospital referred back to GP on the same day and we nearly in two weeks and letter still have not been reviewed, no action has been taken. This place needs to be shoot down immediately.
Visited June 2023
Review titled Broad Oak Medical Practice
Replied on 19 June 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Unable to make any appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
I was unable to book any appointment for my babies for two days. no idea how they operate gp with many admin staffs. every appointment need same day booking and must phone call at 8:00am. no online booking, no future day booking.
Visited June 2023
Review titled Broad Oak Medical Practice
Replied on 12 June 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Unhappy
Rated 3 stars out of 5
by Gizella Humber - Posted on 26 April 2023
I'm a new patient had my blood pressure done told to high,given a machine for a week took it back with readings very high 3 days later in still running around for them to read it and give me medication to lower it.Poor services
Visited April 2023
Review titled Broad Oak Medical Practice
Replied on 05 May 2023
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnicb-nn.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled Useless
Rated 1 star out of 5
by Laura - Posted on 04 August 2022
This doctor has got to be the worse around. Extremely hard to get an appointment. Finally get one and the doctors clearly don’t make notes correctly on accounts or at all. Was told would be Prescribed medication and sent to chemist a week later still not there. Called the surgery back and was told I’d need to make another appointment for this although there mistake. Wasted my time to go back to the doctors to be told nothing further they can do. Will be moving away from this doctors for good
Visited August 2022
Review titled Broad Oak Medical Practice
Replied on 01 September 2022
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnccg.Y60792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled The doctor made an extra effort to help a patient
Rated 5 stars out of 5
by Gillian - Posted on 19 August 2022
After having spent 12 whole hours at the QMC A&E, the next day I had a telephone consultation with one of the doctors and saw them face to face the following morning. They were not at all hopeful about a successful referral to a specialist. However, they picked up the phone and eventually spoke directly with the specialist on duty who agreed to see me that same day. The doctor was more amazed than I was. Many thanks to this doctor for having made that extra effort to help their patient.
Visited August 2022
Review titled Broad Oak Medical Practice
Replied on 01 September 2022
Hi Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they will really appreciate this. We are committed to delivering good quality care and patient services, so your feedback is really helpful. Thank you, Practice Manager
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Review titled I am disappointed
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2022
Today I was with my partner to the GP with the same problem and the same result. She explain again what is the problem and wen she say to the doctor to give her some medication for the pane she refuse and to get ride of her again send her to the hospital. She was having her record on the computer on front of her knowing the problem. I will start to found a nother GP because this one's they don't know to do there jobs like a doctor. I am very disappointed.
Visited July 2022
Review titled Broad Oak Medical Practice
Replied on 26 July 2022
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnccg.y60792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager
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Review titled General practice
Rated 2 stars out of 5
by Veronica Yaweh - Posted on 27 April 2022
After several phone calls and complaints, l eventually got prescription and appointment for blood tests. I rang after receiving a text message to ring the surgery, whatever que no 3 that l was put l held on for minutes ,can't believe there's one patient on the phone for 45minutes?.not a good practice at all.
Visited April 2022
Review titled Broad Oak Medical Practice
Replied on 24 June 2022
I am very sorry that we were not able to meet your expectations on this occasion and welcome the opportunity to put this right. Please may I request you contact the surgery on nnccg.y06792@nhs.net with your full name and contact details so we can investigate the cause of your feedback. This will help improve our service to you and other patients. Thank you for taking the time and for your patience. Practice Manager