Reviews

Displaying 1 to 2 of 2

1. Review titled Efficient and caring

   ★★★★★

   Rated 5 stars out of 5

   by Colette wood - Posted on 16 January 2024

   I have been under this surgery for several years, it is reasonably easy to get an appointment and if I have to call them the phone is answered quickly. The nurses and always brilliant. The drs have always been very empathetic. I think it is really refreshing at when I have any abnormal test results I get a call direct from the GP rather than being told to make an apnt. I am always kept informed of actions taken or required regarding my healthcare via text messages which keeps me up to date with the plan. The reception staff are friendly and polite.

   Visited January 2024

   Report as unsuitable

   Review titled Brinsley Avenue Practice

   Replied on 17 January 2024

   Thank you for your kind words. I will of course feed this back to our team. thanks again Kate Davies Practice Manager

   Report as unsuitable

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2. Review titled Very, very poor care in the community

   ★

   Rated 1 star out of 5

   by Terence Jones - Posted on 15 October 2023

   At phone 111 because I could not get an appointment after ringing 6 times, this to a follow up appointment. The first appointment was diagnosed incorrectly, as the 111 doctor confirmed. I am imuno comprise, so should be priority as the 111 doctor confirm again. I have never been treated so badly by a doctors surgery in my entire life, I am 67. This is about shingles a very painful thing, but the problem is that the receptionists dont understand basic clinical need or priority. I have now at to sit at home in a lot of pain as I was not willing to wait in AE for 5 five hours, at this stage the hole of the NHS as let me down, but this doctors as a very very poor community care.

   Visited October 2023

   Report as unsuitable

   Brinsley Avenue Practice has not yet replied.

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