Bridge Street Surgery
53 Bridge Street, Brigg, DN20 8NTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bridge Street Surgery.
Reviews
-
Review titled Closing Times - dispensary
by Anonymous - Posted on 16 February 2025
Firstly, I find it quite intimidating that I have to provide my email address in order to leave a review. I was under the belief that reviews could be left anonymously. Secondly, I have spent the morning trying to find a feedback form, which you don’t seem to have. Thirdly, and the most important. I don’t quite understand how the opening hours of your dispensary discriminates against anyone who has to work normal, regular hours. I have had a repeat prescription for some months now. Every month, I ring to order a prescription and am unable to pick it up for over 2 weeks as you close early, leaving me with withdrawal symptoms. On top of this, I have had to take time off work every month in order to collect a prescription due to the fact that you do not listen to customer reviews telling you that your times need changing. Furthermore, I have had to call 111 for an emergency prescription because on your opening hours. This is not acceptable, it is beyond reason and against the just cause of humanity. Please revise your opening hours of your dispensary for he love of god and common decency for the wo Firstly, I find it quite intimidating that I have to provide my email address in order to leave a review. I was under the belief that reviews could be left anonymously. Secondly, I have spent the morning trying to find a feedback form, which you don’t seem to have. Thirdly, and the most important. I don’t quite understand how the opening hours of your dispensary discriminates against anyone who has to work normal, regular hours. I have had a repeat prescription for some months now. Every month, I ring to order a prescription and am unable to pick it up for over 2 weeks as you close early, leaving me with withdrawal symptoms. On top of this, I have had to take time off work every month in order to collect a prescription due to the fact that you do not listen to customer reviews telling you that your times need changing. Furthermore, I have had to call 111 for an emergency prescription because on your opening hours. This is not acceptable, it is beyond reason and against the just cause of humanity. Please revise your opening hours of your dispensary for he love of god and common decency Of the working man
Visited February 2025
Review titled Bridge Street Surgery
Replied on 18 February 2025
Dear patient, Thanks for your feedback. I am sorry you feel our dispensary hours are not suitable for you. We open late three days a week until 18.30 that's when the surgery closes so we wouldn't be able to stay open any longer. The other two evenings we close at 16.30, to remain open until 18.30 on the other two days would mean getting extra staff to come in, which unfortunately we don't have. These have been the hours for the dispensary for over a year now. Another option for you would be to have your prescription sent electronically to a pharmacy of your choice with longer opening hours. If you would like this doing, please contact the surgery to arrange this. Regards Alison Laming Practice Manager
-
Review titled Daughter left upset
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2025
Daughter previously battled with an eating disorder and often has issues with eating still. Had an appointment with the nurse yesterday and was weighed. Nurse told her she is over weight! This is awful she has a lovely figure and a size 8-10 is certainly not over weight. I now have a very upset daughter. This is not acceptable.
Visited February 2025
Review titled Bridge Street Surgery
Replied on 18 February 2025
Dear patient, Sorry you have felt the need to complain but unfortunately without any details of the patient or the Nurses name, I cannot respond with an outcome to your complaint Regards Alison Laming Practice manager
-
Review titled Access to medication- felt let down
by Mary - Posted on 30 August 2024
I have ordered my repeat prescription and went to collect it today. After waiting 5 minutes for the reception staff to stop discussing personal matters. I was told that I could not collect my repeat prescription as the dispensary was closed. The system they used to have in place was much better. As long as the surgery was open so was the dispensary. I did not know it had an earlier closing time on a Friday now. I now have to suffer without my anxiety and depression medication till Monday. The side effects of not taking my medication stops my life as I am unable to drive due to bad vertigo. I also have extreme heart burn and I’m suffering terribly currently. Not having this medication leads to waking up in the night choking on acid vomit. To top it all off, the reception lady that spoke to me had a hard tone, very blunt and made me feel stupid for not knowing when they close for the dispensary. Not good when I’ve come to a place where you are meant to be looked after.
Visited August 2024
Bridge Street Surgery has not yet replied.
-
Review titled Great service, friendly and understanding
Rated 5 stars out of 5
by Leonard Breeze - Posted on 21 March 2024
I needed to establish if my hearing aid was failing or if I had an ear problem, being already almost completely deaf in one ear due to mastoid, there were no appointments available but the receptionist on duty was exceptional and understanding she managed to get me an appointment in 2days rather than 2weeks as she realised I was in serious trouble, thank you.
Visited March 2024
Bridge Street Surgery has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Peter Townsend - Posted on 14 October 2023
I rang the practice early in the morning with suspected shingles. I was offered an appointment later that morning. The doctor gave me a thorough examination, explained my condition and the things I needed to look out for and necessary actions. They discussed and agreed the treatment, with the medication being provided rapidly from the dispensary. The following morning I had developed one of the danger signals I had been told of and was once again given a rapid appointment. I was seen by a different doctor, who also gave me a thorough examination and good explanation also. They contacted the ENT department at Scunthorpe General Hospital and tried to arrange an urgent appointment, advocating on my behalf. As an appointment was not available on the day they asked that I attend A&E and provided me with a letter containing a comprehensive history of the treatment to date and other relevant information. The A&E doctor read through the summary and commentated that they did not need to examine me because of the thorough and comprehensive action from the doctors at the practice and rang the ENT department to come and review me. I don't think there is any way the practice could have provided a better service. A very big thank you to all involved.
Visited October 2023
Bridge Street Surgery has not yet replied.