Bridge Road Surgery
1A Bridge Road, Oulton Broad, Lowestoft, Suffolk, NR32 3LJContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bridge Road Surgery.
Reviews
-
Review titled New computer system
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
The new computer system is much much better 100%. Im now able to leave a message for my surgery that isnt urgent when its convenient for me and not at 8 in the morning and if its 8:30 i’m too late. The new system is so much better thank you.
Visited May 2023
Review titled Bridge Road Surgery
Replied on 04 May 2023
Dear Patient, Thank you for taking the time to leave such nice feedback. I am pleased that our new system has helped you be able to access our services better. I appreciate the feedback. Best wishes. Clive Sillitoe Practice Manager
-
Review titled Very dissatisfied
Rated 2 stars out of 5
by Janet lewin - Posted on 13 May 2023
My husband had suspected food poisoning i rang 111 and told to ring my gp for a phone call from doctor I rang them for a call back snd never received it we never got any help or advice pretty disgusting
Visited May 2023
Review titled Bridge Road Surgery
Replied on 15 May 2023
Dear Mrs Lewin, Thank you for your feedback. I am sorry that you feel your husband has received a poor service. I do not feel it is appropriate to discuss confidential medical matters on a public forum. I regret I also do not have your husbands full details to be able to investigate. I can inform you that generally if NHS 111 feel a patient requires an appointment, they will book the patient in directly to us with appointments that are held specifically for that purpose. I have received no such notifications. I can also confirm that I cannot trace any requests with your surname. However, I am happy to investigate further. Should you wish me to do so you may contact me directly at clive.sillitoe@nhs.net and I would need your husband's full details and his permission to discuss his information with you. Thank you for leaving your feedback. Yours sincerely Clive Sillitoe Practice Manager
-
Review titled Concerning
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
They have No midwife allocation and have no interest in new pregnancy. This is my first pregnancy and I am highly concerned for my well-being (unlike the practice) I have no midwife and no antenatal care. All I received was a mobile number for a midwife who states she won’t reply to any voicemail for several days. There is absolutely no compassion or patient care. I have no idea what I will now do as I am extremely unwell with this pregnancy and no pharmacy will give me any medication without GP or midwife prescription but the receptionist said I can only see the GP for pregnancy termination options. I don’t expect my pregnancy to last unfortunately. I strongly suggest a CQC visit to this practice.
Visited May 2023
Review titled Bridge Road Surgery
Replied on 05 May 2023
Dear patient, Thank you for your feedback. I regret I cannot answer in any detail as you have not given your details. I will therefore give a generic answer. It is correct that we do not have midwives in attendance. The local NHS protocols and pathways are that we give the details to the patient for them to contact the midwife who will then contact the patient directly. Any patient will receive the appropriate care throughout their pregnancy including antenatal care. This is arranged via the midwifery service not the practice. The midwifery service should be used to discuss any general concerns and questions about the pregnancy. If you are unwell, whether pregnancy related or not, then it would be appropriate for you to see a clinician. But unfortunately it is unclear from your comments what your issue may be, and I am unable to investigate further without your details. Should you wish me to help further you will need to contact me please clive.sillitoe@nhs.net Thank you for taking the time to leave your feedback. Best wishes. Clive Sillitoe Practice Manager
-
Review titled Medicine shortage
Rated 3 stars out of 5
by Brian Leftwich - Posted on 23 May 2024
Having notified that Haydens pharmacy have issue with my medication of they have no quetiapine 100mg due to shortage and now they do not have 150mg due to the same issue but i informed to talk to the doctor of which i sent you a message regarding my lack of medication it is now Thursday still no call back bad new is that i have only 2 days left including today
Visited May 2023
Review titled Bridge Road Surgery
Replied on 06 June 2024
Dear Mr Leftwich, Thank you for your feedback. I appreciate medication shortages are frustrating but the shortages or the pharmacy are not something within the control of Bridge Road. I do not wish to discuss personal matters in detail on a public forum, that is not appropriate for confidentiality reasons. However, it appears to me that we had responded to the pharmacy after your initial query, but I cannot answer why you had further problems from them. I have been assured by the practice pharmacy technicians that your issue is now sorted. I apologise for the delay in replying as I have been on annual leave, but if you feel it has not been resolved you can email me directly on clive.sillitoe@nhs.net and I will investigate further. Best wishes. Clive Sillitoe, Practice Manager