Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice
Rated 5 stars out of 5
by Joanna Taylor-Maynard - Posted on 29 March 2024
The nurse I saw was very knowledgeable, kind and very easy to talk to. She made me feel very at ease and went the extra mile
Visited March 2024
Review titled Bridge Medical Centre
Replied on 25 May 2025
Dear Joanna, Thank you for your kind words and please accept my apologies for the delay in responding. I am truly pleased to hear that you felt at ease and well cared for by our nurse, who showed both knowledge and compassion. I will make sure your feedback is shared with the team. Kind regards, Dr Babu Hussain Bridge Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Mary Smith - Posted on 08 March 2024
I was seen at short notice and given time to explain my reason for needing to see someone at the surgery. I felt reassured and given advice as how to proceed. Very grateful indeed.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 09 March 2024
Dear Mary Smith, Thank you for sharing your experience at Bridge Medical Centre and for acknowledging the care you received from Mr Connor Brown, our prescribing paramedic. We are pleased to have been able to accommodate your short-notice visit on the 8th of March. Mr Brown is indeed an extremely efficient and highly committed clinician, and his ability to provide reassurance and clear advice is a testament to his professionalism and dedication to patient care. It is gratifying to know that his approach made a positive impact on your visit. Your feedback is not only encouraging to Mr Brown but to our entire team. It will be shared at our next complaints/compliments meeting as a valuable learning experience and a source of inspiration for continual improvement in the services we provide. We are grateful for the opportunity to have assisted you and look forward to being of service in the future. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Best practice in Crawley
Rated 5 stars out of 5
by Martina McLeod - Posted on 08 March 2024
I love bridge medical practice, I can ring anytime of the day and get an appointment for that day. The staff are friendly, caring and patient with me, which is why I think it's the best GP surgery in Crawley. I actually get to speak with my assigned doctor and he is polite, doesn't rush me and always ask if I need any more help. I feel like a valued patient.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 09 March 2024
Dear Martina McLeod, Thank you for your glowing review and for recognising the efforts of our team at Bridge Medical Centre. We are delighted to hear that you consider us the best GP surgery in Crawley, and your kind words are greatly appreciated. It is our priority to ensure that all patients can contact us at any time of the day, with messages promptly relayed to the duty doctor. Our new triaging system is designed to provide appointments throughout the day, reflecting our commitment to accessible and responsive healthcare. Our administrative and clinical team are indeed highly committed to patient care, striving to not only be the best in Crawley but also aiming for excellence at a national level. We value each patient and every query, supporting you through your healthcare journey in every possible way, a commitment I personally uphold. We also encourage the use of the NHS app and Airmid app as part of our digital transformation. These tools are integral to improving patient access and streamlining the healthcare experience. Your experience as a valued patient is important to us, and we look forward to continuing to serve your healthcare needs with the same dedication and care. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Great practice even though always busy.
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
Went for blood tests but luckily got an appointment at the GP rather than having to go to hospital for it. Not always the case but probably due to how busy they are.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 12 May 2024
Dear Patient, Thank you for your feedback. We are glad you were able to receive your blood test conveniently at our practice. We have recently increased our capacity for these appointments, thanks to our fantastic nursing team, ensuring we can continue to offer timely services despite being busy. We are committed to providing access to essential services until the very end of the day. Your kind words will be shared with our dedicated staff. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Efficient friendly professional practice
Rated 5 stars out of 5
by Zelia - Posted on 26 March 2024
All staff have been and continue to be friendly, professional and helpful. Today appointment was made first thing this morning for 10.00 , blood tests requested and a ecg booked for same day, didn't feel rushed, full attention to detail and great advice and care given
Visited March 2024
Review titled Bridge Medical Centre
Replied on 26 September 2024
Dear Zelia, Apologies for the delay in responding to your review from March. I am delighted to hear about your efficient and caring experience with our staff, from scheduling to your appointments for blood tests and an ECG. We are committed to providing attentive and professional care every day. Your feedback is greatly appreciated and will be shared with the team. Kind regards, Babu Hussain
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Review titled Routine exam
Rated 4 stars out of 5
by Anonymous - Posted on 20 March 2024
The nurse was very friendly and put me at ease for a routine examination and helpful when booking another appointment for an unrelated matter
Visited March 2024
Review titled Bridge Medical Centre
Replied on 18 September 2024
Dear patient, Thank you for your review. I am glad to hear that our nurse provided a friendly and reassuring service during your routine examination and was helpful with your appointment booking. We aim to offer support and convenience right up to the end of each day. Your positive feedback will be shared with our staff. Kind regards, Dr Babu Hussain, Bridge Medical Centre
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Review titled Child check up
Rated 5 stars out of 5
by Swati Kapoor - Posted on 06 March 2024
Quickly received the appointment and thorough checkup was done. Excellent and very good doctor . Thank you so much for all the support yo new parents
Visited March 2024
Review titled Bridge Medical Centre
Replied on 25 May 2025
Dear Swati, Thank you for your lovely feedback and please accept my sincere apologies for the delay in responding. I am pleased to hear that you received a prompt appointment and that the check-up was thorough. It is encouraging to know that you felt well supported as new parents. I will ensure your kind words are shared with the team. Kind regards, Dr Babu Hussain Bridge Medical Centre
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Review titled Health check
Rated 5 stars out of 5
by Sally White - Posted on 27 March 2024
I was seen today by the diabetic team. I was seen on time and greeted by a friendly nurse who made me feel relaxed. She explained everything and allowed me to respond to her questions without hurrying me.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 26 September 2024
Dear Sally, Apologies for the delay in responding to your review from March. I am pleased to hear about your positive experience with our diabetic team and the care and attention provided by our nurse. We strive to ensure every patient feels comfortable and well-informed. Your feedback will be shared with our dedicated staff. Kind regards, Dr. Babu Hussain
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Review titled Got there eventually.
Rated 4 stars out of 5
by Janet Davey - Posted on 28 March 2024
after speaking to the receptionist on Tuesday I was told a doctor would be ringing me,having waited Tuesday afternoon and all day Wednesday, despite being told I wouldn't need to I called back,within minutes of that call a doctor called me back an appointment was found within half an hour, and my query was sorted satisfactory.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 25 May 2025
Dear Janet, Thank you for sharing your experience and please accept my apologies for the delay in responding. I am pleased that your query was eventually resolved to your satisfaction and that a swift appointment was arranged once you followed up. I acknowledge the initial delay and will pass your feedback to the team to reflect and improve. Kind regards, Dr Babu Hussain Bridge Medical Centre
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Review titled Just What the Dr Ordered
Rated 5 stars out of 5
by Sue A - Posted on 12 March 2024
I have been a patient at this practice for 45 years and have always had good care. It was getting through on the phone and get an appointment that was the issue. I have to praise the team there for an amazing turn around and prompt response to my 2 queries today that resulted in a surgery visit. I was called promptly to cheerful welcome and second query addressed. If other people have similar experiences as I had today the team can dis all of the previous bad reviews they've received and take a pat on the back for the way this surgery has vastly improved. Well done!
Visited March 2024
Review titled Bridge Medical Centre
Replied on 25 May 2025
Dear Sue, Thank you for your heartfelt feedback and please accept my apologies for the delay in responding. It means a great deal to hear such encouraging words from a patient who has been with us for 45 years. I am pleased your recent experience was positive, with prompt responses and a warm welcome. Your comments about our improvements will be shared with the team. Kind regards, Dr Babu Hussain Bridge Medical Centre