Brewood Medical Practice
Kiddemore Green Road, Brewood, Stafford, Staffordshire, ST19 9BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not so great practice
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
When I called to try and make an appointment with a doctor instead of being asked my name, very abruptly I was asked for my date of birth. After being fobbed off at first to see a nurse I did eventually get an appointment but I was unable to finish my conversation as she cut me off. I would like an explanation as to why there is no decent communication skills between patients and your staff. It is a shame that also there is no continuity in seeing the same doctor for follow up appointments if a further appointment is needed inevitably you cannot see the same g.p. As seen previously so the symptoms have to be gone through again and in some cases a different diagnosis is given, this is not good for patient peace of mind. I would appreciate some comments on this and also make sure your staff are trained in good communication skills as sometime tact and empathy is required. Many thanks
Visited August 2023
Review titled Brewood Medical Practice
Replied on 25 August 2023
Thank you for taking the time to provide us with your feedback and are sorry that the person who dealt with you came across as abrupt. We will raise telephone manner with our Care Coordination team to discuss with them the importance of how to ask for patient information in a courteous manner. We are unable to comment on anonymous feedback as we cannot investigate the individual circumstances - we ask you to contact a member of the practice team if you require comments. Thank you
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Review titled Appointment mistake
Rated 2 stars out of 5
by Anita Lowde - Posted on 24 August 2023
Whilst at the surgery earlier this week I was asked to book a blood test, as my underactive thyroid function is not being monitored consistently. I made this whilst there, and was pleased it would be the Thursday that week, I wrote it into my diary on my phone immediately, I arrived at the surgery on the day (on crutches with a protective boot on my foot after falling down the stairs 2 days previous) I could not find my appointment, so went to speak to the receptionist, after being left to stand and wait whilst she went out back to speak to someone else for a patient (it was clear to see I was struggling to stand and wait) upon speaking to her she tells me my appointment is the following Thursday at the same time. No acknowledgment a mistake had been made, no offer to try and resolve, no empathy as it was clear to see the effort I had made to get there on crutches. Her whole demeanour was one of indifference and unfriendliness. I asked can anyone else help, she shrugged her shoulders and shook her head "no" This is not the first time I've encountered issues (samples not sent to lab, then missing, calls not returned, sent on a goose chase with prescriptions, unhelpful and border rude attitudes from the ladies fronting the reception. I don't feel good writing this (for all it will do) I've held my tongue many times, but it gets to the point when you can no longer. Shameful to treat people who are poorly with such disrespect.
Visited August 2023
Review titled Brewood Medical Practice
Replied on 19 September 2023
We are sorry to hear you have not had a good experience at the practice. Where possible we like to address concerns and issues patients at the point of their experience. If you feel we can help address any further concerns you may have please ask to speak with a supervisor or manager when you are next in the practice. Thank you
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Review titled Difficult times
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2023
I want to commend the staff at brewood surgery, in the past we have had some issues when daughter came home from uni and needed to re register urgently for repeat prescription. Got there in the end but wasn’t an easy start. My personal experience first time in 18 months was an acceptable level. I called for an appointment and agreed to be called back. Called when they said they would and helped by agreeing to prescribe before an appointment may or may not be required. The lady who answered appeared sharp at the start but then warmed when I started telling her my problem in a clear and kind manner. Clear instructions ensued and we were both happy and friendly from start to finish. Thank you. You get treated well if you treat people with respect. It works both ways.
Visited June 2023
Review titled Brewood Medical Practice
Replied on 11 July 2023
Thank you for taking the time to give us your feedback, this will be shared with the team