BRENTFORD GROUP PRACTICE
Boston Manor Road, Brentford, Middlesex, TW8 8DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waiting Times are ridiculous!
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2025
Not only did it take over 3 weeks to get an appointment for my 7 year old, when we checked in for the appointment we were faced with an estimated wait of 58 minutes. Sitting here waiting not knowing if we will in fact be seen an hour after our appointment. This isn’t the first time I’ve had to wait an hour past my appointment, (longest has been 90 mins). They should inform you via text if appointments are running late so at least you can arrive later and not waste so much time in the waiting room, which incidentally does not have enough seating. The chairs were removed during Covid times and have never been put back in their full capacity. I’ve seen young and elderly having to stand.
Visited April 2025
Review titled BRENTFORD GROUP PRACTICE
Replied on 22 April 2025
Dear Patient We are sorry to hear that you appear to have had a negative experience. It seems that your email was mistakenly sent to Dr Manal Karrar, a GP at Brentford Family Practice, which is a separate practice located within the same health centre. To ensure your concerns are addressed appropriately, we encourage you to contact us directly at Brentford Group Practice so that we can ensure you are a registered patient of Brentford group Practice(one of the three practices within the health centre). You can reach us by emailing brentfordgrouppractice@nhs.net or by calling our reception team on 020 8630 3844. We would be happy to schedule a meeting with a member of our management team to discuss your concerns, or respond to your email if you prefer. We hope to hear from you soon so we can support you further. Kind regards, The Management Team Brentford Group Practice
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Review titled Awful wait times
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2024
I’m currently waiting with my two-year-old son whose appointment should’ve been one hour ago and we are still waiting in 45 minutes. The doctor had only seen two patients and still has another two patients to go. This is absolutely ridiculous. The wait times and nothing is done about it every time we attend the wait times are beyond.
Visited November 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Diabetic Nurse shortage
Rated 4 stars out of 5
by Ken Darby - Posted on 18 October 2024
I have type II diabetes and am reviewed annually. I had the pre review blood test on 6/9/24. However a follow up appointment with the Diabetes nurse was not available at that time. It required three more visits to the Practise before I was given a date of 26/10. Surely 7 weeks is rather a long delay and would the blood test results still be applicable ?
Visited October 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Pathetic Service, Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2024
I had to visit the practice for my blood tests, i waited more than 45 minutes to be seen by the nurse. On the top, when asked about it the staff was rude. On one occasion i was only 5 minutes late and they cancelled my appointment but they leave the patients hanging for hours. So disappointed and frustrated
Visited September 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Caring efficient team
Rated 5 stars out of 5
by Lorin McCrystal - Posted on 01 August 2024
I was seen as an emergency appointment by a nurse practitioner. They were extremely professional and caring. Issued a prescription and arranged for blood test which was done very quickly The whole process took less than an hour. Thank you to all the staff involved.
Visited August 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Dismissive and rude staff
Rated 2 stars out of 5
by Daniela Cortiana - Posted on 18 January 2024
During my first appointment the nurse attempted to draw blood four times ,being unsuccessful we scheduled another appointment with a different operator. Unfortunately the same nurse wanted to try a fifth time during my second visit when I declined she became extremely rude.
Visited January 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Very helpful Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
The doctor was extremely kind and helpful, really listened and was very thorough. I appreciate feeling that my views and experience were taken into consideration and feeling very involved in the decision-making process about medication changes. I feel very grateful to the doctor and the team. Many thanks
Visited January 2024
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Great doctors…empathetic and proactive
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
Having had a stroke in October 2022 and finding it very difficult to get NHS appointments through Hounslow Health services.The surgery doctors have been very helpful in me get referrals and other ongoing help. They have also been very good at explaining the implications of my stroke and understanding my subsequent anxieties.
Visited June 2023
BRENTFORD GROUP PRACTICE has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by maria ferns - Posted on 22 June 2023
Its such a relief when you know your doctor is listening to your sickness complains and not just looking at the computor and make you feel your complains are nothing and you are ignored kind of but...not at our Brentford group.our GP's are great. Thanks be to God.and not forgetting the receptionist like today 22.06.2023 @4pm its a pity i did not take her name .She was very very good polite and kind ,made my sickness get better with her kind words.I so hope she will read my comments and understand this is for her.
Visited May 2023
BRENTFORD GROUP PRACTICE has not yet replied.