Bramhall Health Centre - Ratings and reviews
Reviews
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Review titled Much better practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
Although not a regular patient, I have recently had a few appt with various nurses and telephone appt with doctor. I have found the patient/practitioner appointments very well organised. Prompt reminders, keeping to times allocated. Over the years have felt the surgery lacking of warmth, and feelings of being another number. Recent appts have been welcoming, friendly and reassuring. Long May this continue. Well done. Would like to see more of a one to one with a doctor rather than telephone appt.
Visited March 2023
Review titled Bramhall Health Centre
Replied on 24 April 2023
Dear patient, Thank you for taking the time and trouble to leave your feedback, it is always appreciated when someone lets us know they have had a positive experience and I will pass it onto our staff. We offer both telephone appointments and face to face appointments and do our best to facilitate which one the patient prefers. Thank you again. Best wishes Bramhall Health Centre
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Review titled given my diagnosis by text .terrifying
Rated 2 stars out of 5
by Anonymous - Posted on 18 February 2023
was given a life changing diagnosis by text . was advised by text make an appointment to see GP . then told no appointments available for three weeks . terrifying experience .
Visited February 2023
Review titled Bramhall Health Centre
Replied on 07 March 2023
Please call the Health Centre or come in to discuss this, we apologise you feel this way and we would like to resolve this any way we can. Kind Regards, Bramhall Health Centre
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Review titled Wonderful service
Rated 5 stars out of 5
by Lynda abedin - Posted on 26 January 2023
I called at 9.30 for an emergency appointment for my husband . He was seen by 11am by the duty doctor .The receptionist was very helpful and our Gp was very empathetic and thorough. We felt very reassured that all necessary tests were ordered and we could get in touch easily if we had more concerns. Thank you .
Visited January 2023
Review titled Bramhall Health Centre
Replied on 30 January 2023
Thank you for your feedback, all of our staff work hard to give the best service to all patients. We are happy that you found the staff and the GP helpful and please be assured we are here if you need anything else. Kind Regards, Bramhall Health Centre
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Receptionists are always kind , calm and efficient All staff give excellent care and feedback and I feel very lucky to live in Bramhall given the standard of care
Visited January 2023
Review titled Bramhall Health Centre
Replied on 07 March 2023
Thank you for your Amazing feedback, I will pass this on to all the staff! We are working hard to ensure all patients are given the best possible care and advice needed. Kind Regards, Bramhall Health Centre
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Review titled Friendly efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
I am very fortunate that I visit the practice infrequently but I am always struck how friendly and efficient Bramhall Health Centre is. The reception staff are extremely helpful, the place is exceptionally clean and I have found the Doctors and Nursing staff very caring and professional.
Visited December 2022
Review titled Bramhall Health Centre
Replied on 20 December 2022
Thank you for your kind words, all of the staff here at Bramhall Health Centre work very hard and I am sure they will appreciate this acknowledgment.
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Review titled Excellent service
Rated 4 stars out of 5
by Sinead Searl - Posted on 21 December 2022
I called this morning at 8am as my daughter was very ill with suspected tonsillitis Advised she would be contacted She received a text to send a photo & then has a call to confirm a prescription for antibiotics would be sent to a local chemist later today Really excellent & appreciated for people who are happy to use technology & not needed face to face this service is really useful , quick & easy Hopefully it keeps face up face appointments free for elderly or non tech savvy patients
Visited December 2022
Review titled Bramhall Health Centre
Replied on 03 January 2023
Thank you for your feedback, We do offer patient preference for appointments where patients can choose Face to face or a telephone call, some patients prefer telephone calls where as some prefer Face to face. We review our booking system regularly to ensure we can offer the best possible service. Kind Regards, Bramhall Health Centre
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Review titled no forward appointments
Rated 1 star out of 5
by FIONA ELIZABETH BEST - Posted on 14 November 2022
I had a doctor's appointment today, 14/11/22, at the surgery's request. During the conversation it was suggested that I could change a medication which might help better. So I endeavoured to make an appointment with the practice nurse who would show me how the medication should be used. The next available appointment was for 22/11/22 so I agreed to that. However, I was told I could not make a forward appointment but would have to call on the 21/11/22 and presumably hope it is still available. This is what makes people not to bother making appointments. There doesnt seem any explanation from the surgery the reason for this procedure. So forever how long I shall have to do without the new medication. Thanks a lot.
Visited November 2022
Review titled Bramhall Health Centre
Replied on 21 November 2022
Thank you for your feedback, My understanding is that you have been contacted directly via telephone by the practice and this is now resolved.
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Review titled Mixed feelings
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2022
Recently attended for tests and cervical screening and the relevant members of staff put me at ease and talked me through the procedures. On the whole I’ve found medical and clerical staff to be approachable, helpful and professional, however some automated systems really let the practice down. Have had a couple of appointments cancelled at very short notice, without apology, by a text message which bluntly reads ‘your appointment has been changed or cancelled’. They seem to have worked to improve patient experience over the last few years, though waiting for your call to be answered can be testing (and the hold music is appalling!) Overall much better than they used to be though.
Visited October 2022
Review titled Bramhall Health Centre
Replied on 31 October 2022
Thank you for your feedback, we are happy to hear that your overall experience of Bramhall health centre is a good one, in recent weeks we have had a high amount of sickness with the clinical members of staff meaning we have had to cancel or change some appointments. We do try to accommodate these appointments where possible with another clinician, the text message that you would have received is an automated text message that is sent when and appointment is change or cancelled, we are working on trying to amend this. The hold music is again currently out of our control however we will look to see what we can do to make waiting for your call to be answered a better experience. Kind regards, Bramhall health centre
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Review titled Text message needs to be a bit more informative
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2022
Received a message from Bramhall Health Centre "your appointment at Bramhall Health Centre on xxx-Oct-2022 at -Time- has been changed or cancelled". This is really confusing because it does not tell me for whom's appointment (it could be my mum, my dad or myself). And if it has been changed, the message could have included the amended time/date, or if I have to ring in to re-arrange. Information like this in text messages could help to reduce the general call queue.
Visited October 2022
Review titled Bramhall Health Centre
Replied on 11 October 2022
Thank you for your feedback, The message that was sent to you is sent automatically by our system, unfortunately, the clinician your appointment was originally booked with was unable to complete the appointment. We moved your appointment to another clinician on the same day and time to avoid your appointment being canceled. Please note that the text message will address the patient (dear Mr/Mrs) and we do ask that all our patients have individual mobile numbers and try not to share where possible. Kind regards, Bramhall Health Centre
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Review titled trying to understand your website
Rated 2 stars out of 5
by FIONA ELIZABETH BEST - Posted on 26 October 2022
Your website is like going a minefield. Trying to get a prescription is another minefield. Click on repeat prescription and you get error 404. I would have liked to have some statins, but no, never mind.
Visited October 2022
Review titled Bramhall Health Centre
Replied on 31 October 2022
Thank you for your feedback, We have recently updated our website and it is currently a work in progress, we apologise for any inconvenience. I will ask for someone in the prescriptions department to give you a call to help you with your prescription and to see if they can help you with any other way, you can order this in the future. Kind regards, Bramhall Health Centre