Braithwaite Rd Surgery - Ratings and reviews
Reviews
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Review titled Very uncomfortable appointment
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2023
I had a telephone consultation regarding taking hormonal birth control to help with my severe pms symptoms. The doctor agreed that this could be helpful, but was reluctant to prescribe, suggesting that it would be better for me to go to a family planning clinic (although I saw no reason why I couldn’t just be prescribed by a gp). I then insisted that I would rather he prescribed. He asked me if I had spoken to my parents, and if they approved, which seemed totally irrelevant. I am an adult, living independently, and fully capable of making my own decisions about my body. While I was given the pills in the end, I felt uncomfortable and slightly insulted by the notion that my medical decisions should be dependent on someone else’s personal opinion, and that of my parents, not a doctor.
Visited May 2023
Review titled Braithwaite Rd Surgery
Replied on 22 May 2023
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01942 557738 and ask to speak with the Practice Manager or Office Manager providing your full details so we can investigate this matter for you. Many Thanks Kath walker
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Review titled Thank you
Rated 5 stars out of 5
by Katie Rawlinson - Posted on 15 February 2023
I needed a px for my son for conjunctivitis or he couldnt go nursery. The chemist next door where on the list to do minor ailments however they no longer did this. I couldnt buy it due to needing instructions on their to cover for nursery. Or i would have. The two ladies on reception one was assistant manager and the orher lady with her they went above and beyond and got my son in with the gp at 6pm im so so grateful to the two ladies and the gp of course. They deserve the recognition and i always feel that everyone should be acknowledged for their efforts and kindness. I got a px if the gp and my son can go back to nursery so i can go work. Im so grateful
Visited February 2023
Review titled Braithwaite Rd Surgery
Replied on 16 February 2023
Hi Katie, Thank you for taking the time to post such a positive review. I am so pleased to hear you are happy with the service you received from the surgery, I will be sure to pass on your Thank you to the staff members involved. Thank you again for taking the time to post your review. Kind Regards Kath Walker Practice Manager.
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Review titled Rude gp
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I attended an appointment in November. Ok at first explained the problem. The gp was insulting and changed the amount of medication I can take. I have been taking what hospital said I could take and to have this changed is unacceptable. The gp was not interested in my opinion and was judgemental. I will neverrecommend this surgery to anyone. I am currently working on changing Doctors as not happy being insulted. Very poor practice . And don't want to listen.
Visited November 2022
Review titled Braithwaite Rd Surgery
Replied on 21 December 2022
I am sorry to here you are dissatisfied with the service you have received when last attending the practice If we would like to contact the surgery and to discuss your recent experience further and the problems you have experienced can be investigated i would be happy to help. Kind regards K walker ( Practice Manager )
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 06 October 2022
A went for a flu jab, I arrived early reported to the receptionist , I was seen quickly , the medical person I saw was very pleasant, gave me the flu injection promptly and I left early.
Visited October 2022
Review titled Braithwaite Rd Surgery
Replied on 06 October 2022
Thank you so much for taking the time to tell us about your previous experience you received when visiting Braithwaite Rd Surgery. It is always nice to receive positive feedback. Kind regards The team at Braithwaite Rd Surgery
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 06 October 2022
A went for a flu jab, I arrived early reported to the receptionist , I was seen quickly , the medical person I saw was very pleasant, gave me the flu injection promptly and I left early.
Visited October 2022
Review titled Braithwaite Rd Surgery
Replied on 28 November 2022
Dear Patient. Many Thanks for taking the time to share your recent experience. We are pleased to hear the service you have received on your visit to the practice was one of good service and we aim to keep this level of service up. Mnay Thanks.
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Review titled Always helpful
Rated 5 stars out of 5
by Mary - Posted on 06 October 2022
Thank you for a very helpful consultation . All questions answered fully and advice given . I always enjoy my visits .
Visited October 2022
Review titled Braithwaite Rd Surgery
Replied on 06 October 2022
Hi Mary, Thank you so much for taking the time to tell us about your experience you had when you recently visited the surgery. All the staff at Braithwaite Rd Surgery are always happy to help. Kind regards The Team at Braithwaite rd Surgery
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
I attended the practice and was greeted by a receptionist who was extremely helpful, she helped me with my issues and couldn’t do enough. I was really nervous coming to the practice but I was made to feel at ease.
Visited September 2022
Review titled Braithwaite Rd Surgery
Replied on 29 September 2022
Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff as it is so good to hear all their hard work is noticed. Many Thanks
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
After previous experiences over the years at the surgery not being too great, I came here this week to book an appointment to be offered a face to face within 48 hours! The reception staff where very attentive and professional From start to finish and the support from the medical team as a whole has been a breath of fresh air from previous, I feel supported more than ever. Thank you so much ! And I also have noticed a water bowl outside the surgery for pets to drink from! They really have thought of everything.
Visited September 2022
Review titled Braithwaite Rd Surgery
Replied on 28 November 2022
Dear Patient. Many thanks for such a kind review from your recent visit at the surgery, we as a team aim to give the best possible care and i am pleased to hear this is what you have received. I will be sure to pass your comment on the rest of the team for their hard work. Many Thanks
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Review titled Despicable
Rated 3 stars out of 5
by Anonymous - Posted on 16 May 2022
Whoever you arrive at the practise they are very friendly and helpful however this is not my concern! My concern is the telephone system. They just never answer the telephone and this has happened numerous times. To summarise I can call the practice and the phone will never be answered for 30 minutes. On three occasions now I then proceed to leave my house and drive to the practise and enter the surgery with the phone still either ringing out or even on the message answerphone setting. I enter the surgery and low and behold the reception staff are chatting and my call is still not answered and ringing out. I then mention “any idea why no one is answering this” whist showing my phone on loud speaker! On three occasions now one lady is busy on reception but the two in the back office are chatting away and ignoring my phone. When I demonstrated this whilst in the surgery I was asked to turn my phone off because they appeared to be embarrassed. Please just answer your phones and don’t ignore us! That’s all we ask because 45 minutes is just unacceptable l.
Visited May 2022
Review titled Braithwaite Rd Surgery
Replied on 28 November 2022
Dear Patient, Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you urgently contact the surgery on 01942 557738 and ask to speak with the Practice Manager providing your full details so we can investigate this matter for you.