Bradley Stoke Surgery
Brook Way, Bradley Stoke, Bristol, Avon, BS32 9DSContact details and opening times
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Reviews
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Review titled Excellent and helpful reception team.
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2023
I came into ask about my and all my families immunisation records, the receptionist ( I wish I had taken her name) was so helpful. I have found the reception team to be always professional and wanting to solve any issues that I have. Thank you to the reception team at Bradley Stoke you are all amazing!
Visited July 2023
Review titled Bradley Stoke Surgery
Replied on 25 July 2023
Dear Anonymous, Thank you for your positive review and comments, which are very much appreciated. I have passed on your comments to the Reception Team who will be very pleased to read them; it will help them to deal with patients' needs and to maintain our standards of care. Regards Carl West Business Manager
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Review titled I needed much more help and support
by Liz925 - Posted on 30 May 2023
It took me over 20 minutes to fill in the klinik form. It was extremely difficult. All I wanted was to speak to someone further about some x-ray results. To receive x-ray results by text with little detail was dehumanising! I did get a fairly quick response with Dr calling me. But was then requested to go through whole klinik procedure again to book physio appointment! I said I couldn't face that so Dr did say would get admin team to do that. Will wait and see if get that. Dr also did nothing re fact I suffer from depression and I said whole thing was negatively affecting my mental health. I was crying on the phone! What has happened to being treated as a human being? Do the medical profession not understand that physical and mental health is closely interlinked? I needed much more support and help.
Visited May 2023
Provided by Care opinion
Review titled Bradley Stoke Surgery
Replied on 05 June 2023
Dear Liz925, Thank you for your review and apologies if you have found our new Klinik system difficult to use, but patient have found that familiarity with the system speeds up the process, ie on second and subsequent presentations. Text messages are used to inform patients about their results, eg for blood tests and X-rays, as telephoning patients when their result is normal is not an effective us of a clinician's time, which is a standard process in general practice. If a clinician needs to speak to a patient about their result, then the text will ask them to complete a Klinik form. On receipt of the Klinik form, then an appointment will be made for the patient to discuss with a clinician. The GPs do not ask the Admin Team to book appointments for patients, as the patient must submit a Klinik form for each medical issue, and appointments are only booked by the Patient Co-ordinators. If you require an appointment with a physio then please complete a Klinik form; if you are not able to do so, then please telephone the Practice and a Patient Co-ordinator will complete one with you. However, this is likely to take longer than if you did it yourself. Again if you require an appointment for your depression then please submit a separate Klinik form, as only one medical issue can be addressed at each appointment. I hope you find the above clear and if you wish to discuss how to access the Practice's services then please contact the Practice. Regards Carl West Business Manager