Bowling Hall Med Practice - Ratings and reviews
Reviews
-
Review titled Excellent practice
Rated 5 stars out of 5
by Heather - Posted on 07 June 2023
Very quick and efficient response. Dealt with professionally, referred for Physio and had my appointment the following Monday!
Visited May 2023
Review titled Bowling Hall Med Practice
Replied on 18 March 2024
Dear Heather, Thank you for your great review, we are glad you got seen quickly and we hope that your issue is on the mend with the physiotherapist. Many Thanks, BHMP
-
Review titled Good doctors
Rated 5 stars out of 5
by Gavin Clapham - Posted on 09 June 2023
These have been quite good to me. The e-consults are great, you always get a call back the next day. All the doctors have been good apart from one locum doctor. Yeah you might not be able to get through and get an appointment when you ring but all doctors are like this at the minute.
Visited May 2023
Review titled Bowling Hall Med Practice
Replied on 06 October 2023
Thank you very much for your kind review Gavin, we are glad that our recent upgrades to the e-consultations are being viewed with positivity as we expected. A very fair and relevant comment due to the demands on the NHS that you ended with as well. Thank you for understanding this. Many Thanks, BHMP
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Very helpful and always looking at u very carefully and understanding you more carefully. Giving the very right medication. One thing I may know that there is many patients at the gp But I wish the telephone line are working. But it keep showing line busy. I wish It can be like voice thingy
Visited May 2023
Review titled Bowling Hall Med Practice
Replied on 18 March 2024
Thank you for your kind review, I shall share this with the practice staff as great feedback the next time we are in a practice meeting. Regarding the telephone systems, we have this in place where it shows "line busy" so that it doesn't allow patients to sit in a que after there are already 5 patients waiting. This is because if we had no limit and it took 15 minutes to get through, it could charge you if you have specific phone contracts so we have limits to avoid this. It is all in the best interests of the patients. Many Thanks once again for your kind review. BHMP.
-
Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
online consultation do not work. I can't make an appointment for a visit either. they send back to call at 8, but it does nothing because the doctors are not even available to call back anyway. in addition, at the reception they lie that they will send a link to online consultation but they won't do .
Visited February 2023
Review titled Bowling Hall Med Practice
Replied on 06 October 2023
Good Morning, We can only apologise for the experience you had with our online consultations back in February. We upgraded our online consultations in April so I hope you have had much more success with the new system as we have had a lot of positive feedback with PATCHS so far.
-
Review titled Great Worker
Rated 4 stars out of 5
by Brian Harrison - Posted on 03 February 2023
after spending many days in and out of hospital with severe pain, collapses my medication was totally mixed up on my discharge papers after many attempts through the hospital I could not sort it, thankfully a loverly lady who knows who she is helped me sort it all out not just the once but Twice many thanks there needs to be more like her helping the patient's one again many thanks
Visited January 2023
Review titled Bowling Hall Med Practice
Replied on 10 February 2023
Dear Brian, Thank you for your comments, we have passed your review onto the member of staff concerned. It means a lot when patients take the time to thank the team regarding the service we are providing. Kind Regards Bowling Highfield Medical Practice
-
Review titled Bad practice - disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Absolutely disgraceful. Rang for an appointment for grandchild of 1 year old. Mother had already tried in the morning for 2 days to be told no appointments available. I rang when got to grandchild's house at about 1.45 / 2pm . Informed them what was wrong with grandchild to be told sorry no appointments. I requested for her to be put on duty Dr list .... Sorry no appointments available. Informed her so your telling me you can't put a poorly baby on d/d list, receptionist informed me that the drs have said not to put anymore on list as were over capacitated. I informed receptionist that this is medical emergency and needs a Dr to look at or least speak to mum...... Baby not eating,drinking, not many wet nappies etc etc. ..... I asked to speak to someone higher up to be told no one available. And that parent should ring 111/ a&e. My reply so your expecting a poorly baby to sit for hours up in a hospital full of germs. Yes we have no appointments and drs have requested to take no more patients on the list. . Absolutely disgraceful. I informed the receptionist I work in surgery has a receptionist and I would never decline a baby an appointment or to be put on emergency list. To be told well that's not how are surgery works. My job has a receptionist is to help patients not to take clinical matters into my own hands.If were told it's a medical emergency on the list they go for the Dr to decide. Mother did ring 111 to be told an ambulance is on way as feels needs urgent attention and was at the house within 5 mins also blue lighted to hospital.(This is how urgent my grandchild needed GP attention) This may have been avoided if baby had been put on list in the morning on Monday morning when mother rang up in first place.
Visited January 2023
Review titled Bowling Hall Med Practice
Replied on 18 March 2024
Dear Patient, We would like to apologise for the experience that you had with us on this specific day. We are sorry that your grandchild was that unwell that they needed to go to hospital. This is a tricky one as I completely understand your point of view of frustration with a poorly baby not getting seen due to us needing to close our appointments due to being at capacity. However, we have to ensure that our working environment is safe and our GPs will close the books to any more appointments if we are at an unsafe capacity which we were on that date. By mid afternoon/late evening, we will more than likely always be at capacity now which is why we advise all of our patients to contact the surgery in the morning. Regarding the outcome, our receptionists definitely made the correct call due to the actions 111 took. With your grandchild being so poorly, us as a GP surgery, shouldn't have been your first point of call. Any urgent matters should be seeking more advanced care, especially for the young and the elderly. Once again, I can completely understand the frustration from your point of view, but these are measures that we have to put into place to ensure a safe working environment. It also highlights the importance of our staff having the correct training to be able to signpost patients to the correct place like they did in this instance. I would also like to state that I hope your grandchild is doing well since going into hospital as these can be worrying times. Many Thanks, BHMP
-
Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
Had a bit of a hiccup with my appointment rang reception and it was sorted swiftly with a pleasant chat and explanation to receptionist
Visited November 2022
Review titled Bowling Hall Med Practice
Replied on 06 October 2023
Thank you very much for your kind comment. I will provide this as feedback to the admin team and thank them for their continued hard work.
-
Review titled Terrible
Rated 1 star out of 5
by Bobbi Wilson - Posted on 22 November 2022
I have been suffering with a medical condition. I have not been able to get through in the morning to book an appointment as i can never get through until 9 am and all of the appointments are gone by than even theough i would of been try for an hour to get through! I made an e consult yesterday and noone rang me tofay insted i come home to an email advising that more tablets have been sent out. I didnt want more tablets i mentioned that on my e consult. They are not working and i can jot cope on them! Yet they send me more out! When i finished work at 5.30 i called the doctors to then be on hold until 6.20 then someone rudly picked the phone up and put it back down then the surgery was closed! This is abosuly ridiculous. How can i get help if my own doctors wont listen to me. I have never had a worse experience!
Visited November 2022
Review titled Bowling Hall Med Practice
Replied on 06 October 2023
Good Morning, Firstly, I would like to apologise for your experience that you had in November. I can not comment on the clinicians decision as I am not a clinician myself but I hope that since you wrote this review you managed to get sorted with your medical condition. Secondly, I am quite shocked with your experience on that day regarding calling the practice late in the evening. That should not be happening, we have a clear duty of care to adhere to. I hope that since this review, you have had an easier time in contacting us with the upgrades we have put in place in the new year. Better and more phone lines, clear instructions on the phone lines and easier ways to contact the practice via our new online consultations. Thank you once again for your review, I know it was in November but I am still going to provide it as feedback to the managers and seniors as a poor experience that needs to be looked at. Many Thanks, BHMP
-
Review titled Brilliant service
Rated 4 stars out of 5
by Kirsty walker - Posted on 18 November 2022
I don’t normally leave reviews but after the service today I just felt it was right. Phoned today at 15.40 as my daughter had been poorly which had steadily got worse explained her symptoms and was put on a waiting list to speak to the doctor which I appreciate as it was so late in the day with in 20mins the doctor had called me back and sorted everything out for her to be seen. I cannot fault the work of all the staff today and the doctor I spoke to really did go above and beyond for me and my daughter today. Thank you so much.
Visited November 2022
Review titled Bowling Hall Med Practice
Replied on 06 October 2023
Thank you very much for your kind words. We are glad that your daughter was seen to by our clinician and I hope she is doing well since being seen. I will pass this feedback on to the team and praise them for their hardwork. Thank you, BHMP
-
Review titled Brilliant service
Rated 4 stars out of 5
by Kirsty walker - Posted on 18 November 2022
I don’t normally leave reviews but after the service today I just felt it was right. Phoned today at 15.40 as my daughter had been poorly which had steadily got worse explained her symptoms and was put on a waiting list to speak to the doctor which I appreciate as it was so late in the day with in 20mins the doctor had called me back and sorted everything out for her to be seen. I cannot fault the work of all the staff today and the doctor I spoke to really did go above and beyond for me and my daughter today. Thank you so much.
Visited November 2022
Review titled Bowling Hall Med Practice
Replied on 06 October 2023
Thank you very much for your kind words. We are glad that your daughter was seen to by our clinician and I hope she is doing well since being seen. I will pass this feedback on to the team and praise them for their hardwork. Thank you, BHMP