Bowland Medical Practice
52 Bowland Road, Baguley, Manchester, Lancashire, M23 1JXContact details and opening times
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Reviews
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Review titled Disappointing experience
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2025
Disappointing experience today I’ve been trying to get my son booked in for an appointment as he’s too young to be seen by pharmacist. Unfortunately this surgery is moving towards fastest finger first of who can call to book the appointments, no appointments for under 2s who can’t be seen by pharmacy And it’s also impossible to book ahead as you were looking at the following month after trying to get an appointment today and because as I couldn’t, I offered to swap my telephone appointment on a different day just so that I could get my son seen, the receptionist told me ‘just to come in at <insert time>’ so I arrived at the time to be told the appointment was for the different day. Having taken the afternoon off to come I was naturally disappointed and when I visited to the website to give feedback, the link to feedback doesn’t work, so I called and was advised by the lady I’d spoken to earlier that I can either go in to the doctors and write it on a piece of paper or write it and send it in the post. I work for an NHS service and feedback and complaints are supposed to be made easy such as taking them over the phone, being able to email them etc.. not people having to physically go out of their way or at a cost of posting to be able to provide feedback. My feedback was just simply when the receptionist are booking appointments to finish it by confirming the day they are talking about, as they do in my service.
Visited May 2025
Bowland Medical Practice has not yet replied.
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Review titled Amazing GP Practice
Rated 5 stars out of 5
by Lisa Bates - Posted on 07 April 2025
My Aunt has been a patient at this practice for over 50 yrs and her Mother also. My Aunt has been diagnosed with hear failure and is extremely unwell. I have made many calls to the practice over time and just want to say how kind, caring and helpful all staff are. I have just today (7/4/25) called the practice to request a home visit for my Aunt as she is very unwell and i am extremely concerned about her. In less than an hour my Aunt called me to say the doctor had been out to visit her. Just wanted to say a big thank you and how much your appreciated. I also work for the NHS and know its much appreciated when you hear good things about the NHS.
Visited April 2025
Bowland Medical Practice has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Lee mulligan - Posted on 03 August 2024
My doctor was wonderful and caring, who has always treated me with respect and empathy. I wholeheartedly recommend her. She listens and considers the best course of action and always goes that extra mile.
Visited August 2024
Bowland Medical Practice has not yet replied.
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Review titled Great doctors, some poor reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2024
On more than one occasion now, I’ve rang up for query’s about medication or for repeats. And it’s always been fine. Today I rang up and was practically shouted out by a lady on reception and to be honest this wouldn’t be the first time, she has spoken to me like this, it’s happened on a number of occasions and to me it isn’t acceptable. The rest of the reception staff are usually lovely. and never have any other problems but I feel this matter needs addressing as I’ve now gone without medication I needed over the weekend, I put in tha request online and the doctor only gave me part of it, which could well be an error but I desperately needed this medication and after being shouted at over the phone, this was the last thing I needed.
Visited January 2024
Review titled Bowland Medical Practice
Replied on 15 January 2024
Good afternoon I have received your comments and would like to help. As this is anonymous and you havent named the member of staff. I am unable to do anything about this. Please contact me Angela Williamson Practice Manager if you would like to discuss the matter further