Bourn Surgery - Ratings and reviews
Reviews
-
Review titled Lovely Surgery
Rated 5 stars out of 5
by Denise SPARROW - Posted on 12 February 2024
No problems getting an appointment on the same day. Saw the Paramedic, she was polite, professional & Kind. Listened to my concerns, symptoms & I felt valued & heard. Was given a prescription for my Sinusitis, which I waited for in the surgery. A first class NHS service at a time when most are stretched. The Administration staff were friendly on the phone too.
Visited February 2024
Review titled Bourn Surgery
Replied on 19 February 2024
Hello Denise, Thank you very much for taking the time to give us your feedback; it is great to hear from our patients. I will make sure I pass your lovely comments to the Paramedic and reception team. best wishes Emma
-
Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
I changed to this practice about 2 years ago after getting very frustrated with the poor pharmacy at Comberton surgery, and I have no regrets. All the staff I have encountered at Bourn, and especially my GP, have been warm, friendly, caring and efficient. We’re asked to give one week’s notice for repeat prescriptions and, usually within 3 or 4 days, I receive a text message saying they are ready to collect. Very rarely is there a need to return twice because an item is not available, and usually there is a maximum wait of a few minutes. My only concern is that parking is sometimes difficult, but this is not a big issue.
Visited February 2024
Bourn Surgery has not yet replied.
-
Review titled Wonderful service
Rated 5 stars out of 5
by Helen Hutchinson - Posted on 03 August 2022
At a time when GP services are very stretched I wish to comment on an exceptional service I recently received. On Friday 22nd July I was feeling unwell and at 11 am I decided to check my blood pressure. It was very high. I phoned the surgery where I spoke with a helpful and sympathetic receptionist who arranged a call back from a clinician which happened within 15 minutes. 90 minutes after taking my BP at home I was being seen in the surgery where I had a full assessment and was provided with medication which thankfully has proved very effective. This was a great example of general practice at its best and I am extremely grateful for the service I received from all the practice staff - not least those behind the scenes who organise an efficient system that makes such a service possible.
Visited July 2022
Bourn Surgery has not yet replied.