Boroughbury Medical Centre - Ratings and reviews
Reviews
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Review titled Poor practices and poor practice
Rated 1 star out of 5
by Matthew F - Posted on 01 April 2023
1. Your reception staff are not medically trained. They should not triage patients whereby they then decide whether they should see a nurse practitioner or gp, neither should they be asking what the medical concerns are - medical data is sensitive data. 2. All other primary healthcare services are face to face - so why are your clinics not open face to face as they were prior to covid - this is causing extenuating pressure on 111, the Urgent Care clinic and accident and emergency 3. Results - positive test result and yet no gp phoned me since January - tried to raise complaint and instead a missed call from gp 4. Just poor service in general based on points 1 -3 It is about time gps actual do a full day's work and a full week's work rather than part time which is having a negative effect on patients
Visited March 2023
Review titled Boroughbury Medical Centre
Replied on 20 April 2023
Dear Matthew We would like to take this opportunity to thank you for your feedback and apologise if you feel our service has not met your requirements. We have clear policies and processes for all our staff to ensure that we get the right patient to to the right clinician at the right time. We provide face to face appointments based on clinical need . We are constantly reviewing our access and capacity model and working to address the challenges of health inequalities in our practice. We remain committed to providing high standards of care for our patients despite the challenges and constraints General Practice faces. If you would like to discuss this matter further please do not hesitate to contact the practice Management Team to discuss further. Once again, thank you for contacting Boroughbury Medical Centre and for providing your feedback. Boroughbury Medical Centre
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Review titled Disappointed
Rated 3 stars out of 5
by Nigel Roberts - Posted on 17 February 2023
Since North Street practice became Boroughbury Medical Centre it has gone downhill substantially. You can't get an appointment in less than two weeks, System Online is useless and the practice works on the premise if you are not contacted, any tests are positive. I've been with this practice since I was born, I am now 62. I have had to have two appointments with the GP Hub and the last occasion the doctor stated I needed to have a review of my medication. One week later, no contact from the surgery! Not a surprise, Craig Street you need to do better
Visited February 2023
Review titled Boroughbury Medical Centre
Replied on 22 February 2023
Dear Mr Roberts Thank you for your feedback and I am very sorry that you have had difficulty contacting the Practice and also with regards to your Medication Review. I have asked our Patient Services Manager, Stuart to look into the concerns you have raised and to contact you to discuss this further. Boroughbury Medical Centre
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
Despite the winter pressures currently, I submitted my problem and received a timely and efficient consultation from an attentive and helpful doctor. Could not fault this service, Iam very thankful as I rarely need medical help but they were there for me when I needed them.
Visited December 2022
Review titled Boroughbury Medical Centre
Replied on 20 April 2023
Thank you for taking the time to provide your feedback. It is very much appreciated and will be shared with the Boroughbury Team
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Review titled Helpful
Rated 4 stars out of 5
by Daughter of elderly mother - Posted on 19 August 2022
I contact this practice regularly on behalf of my very elderly mother who has dementia and is cared for at home. Whenever I contact the surgery about visits or medication, etc I have always found them helpful and they do visit when necessary. They do a great job under much pressure. The only negative is that with speaking or seeing a different Doctor on most occasions none are particularly familiar with my mother's current health situation - but this is also what happens in most large practices. Thank you to all the staff.
Visited August 2022
Review titled Boroughbury Medical Centre
Replied on 05 October 2022
Thank you for posting your comment. It is very much appreciated and will be shared with the Boroughbury Team