Boothstown Medical Centre - Ratings and reviews
Reviews
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Review titled Worst Practice Ever
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
We joined the practice because it was local after moving into the area. From day 1, I received really bad service from rude reception staff who are not only rude when you attend, the e-mails reflect the same. I requested an appointment at the beginning of February, to this day, I have never received an appointment. Except, when I mentioned I was a veteran, they had a last minute one that I couldn't attend due to work commitments. Since then another 2 months on, still never heard anything. Received snotty emails when you email direct and not through MyGP. When you phone they tell you to go through my GP. I have a few symptoms that I wish to see a GP about, all possible linked... Who knows...however at this surgery, you can only discuss one problem and then you have to make another appointment for each problem you have!!??? I've seen one doctor at this place, she also wasn't very polite. The only positive review is for the practice nurse, who is lovely, very friendly, polite. A breath of fresh air compared to others. The practice contacted me saying they had been trying to contact me. I've received no missed calls, no voicemails and nothing on my GP. Funny that they can email be though to tell me this when they know I have just transferred to another surgery. Good luck to anyone joining this place. Over 3 months and not seen a GP. Don't know what would happen if I fell ill as I'm a single mum. They don't even adhere to the veterans policy either. I don't usually leave reviews but this needed one.
Visited April 2024
Review titled Boothstown Medical Centre
Replied on 18 April 2024
Dear Anonymous, Thank you for taking the time to write your review. I am sorry that you felt unable to contact the practice directly to discuss the issues that you had. Examples of the e-mails that you felt were snotty could have been looked into and addressed. As could the attitude of the GP that you saw. We are a veteran friendly practice and, as you know, can refer veterans for priority NHS treatment for any condition related to their service. This includes assessment , treatment, aids and appliances for conditions accepted as being due to your service. We wish you all the best for the future. Kind regards Sharon Schofield, Practice Manager
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Review titled Terrible experience
Rated 1 star out of 5
by Molly - Posted on 27 March 2024
I suffer with very bad mental health it’s impossible to get an appointment they always tell you to go on to their ask my gp but yet they are never online i seen a local doctor who asked me 3 questions and then prescribed me with a months worth of medication without following through with a full assessment I have just been waiting for 30 minutes on the phone for them to tell me they can’t do me an appointment ,I rather wait multiple hours in A&E where somthing and someone will help me then carry on waisting my time with this doctors .terrible service
Visited March 2024
Review titled Boothstown Medical Centre
Replied on 28 March 2024
Dear Molly, Thank you for taking the time to write your review. We take on board and value all feedback. I have read your comments and reviewed your notes and can see that you were contacted within three hours of submitting your AskMyGP request and was subsequently offered an appointment the next working day. All requests for appointments are required to be submitted via AskMyGP, this can be done by staff when you telephone or attend the practice. Set questions are asked at this time. The request is then triaged by a clinician and dealt with appropriately by clinical need. Please contact the Practice, via the generic e-mail address, gp-p92605@nhs.net to discuss this further. Kind regards, Sharon Schofield, Practice Manager
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Review titled Shocking and unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2024
Since this practice moved location it's services are shocking, unprofessional and frustrating, the receptionist was so rude in the way she spoke to patients and disrespected a patients wish of privacy, the area of where the desk is makes it so wide open to discuss something in private, the receptionist spoke to someone with no thought or respect to their language or culture, I cringed in the waiting room listening to the way the staff speak to people, you can never get through on a call nor can you request an appointment on ask my GP, the service needs reviewing as it's not working to address the medical needs of patients, I was kept waiting in the waiting area for my appointment, they were running late and I eventually got seen 45 minutes after my time, I entered the room and the so called professional told me I'm sorry we are running late, I just had a patient have a breakdown, she also told me after that she could do with a break herself, this was so awful to hear, so unprofessional and unacceptable on all levels, my trust and faith in this health centre is in huge doubt and someone needs to do major training on how to talk to patients without sounding condescending or rude!!!!! Patients aren't stupid, what ever happened to a local caring sympathetic service!!
Visited March 2024
Review titled Boothstown Medical Centre
Replied on 28 March 2024
Dear Patient, Thank you for taking the time to write your comments on your recent experience with the practice. I would like to apologise for the time that it has taken for me to respond to your comment. It seems that there was a technical error which has resulted in my response not being posted. At the practice we do have a room available for patients to speak to the receptionist, in private, should they wish. Not all patients take advantage of this. We have a varied and diverse population at the practice and sometimes there are language barriers which means that the receptionist may speak more slowly or loudly in order to ensure that the person they are speaking to understands them. It is certainly not their intention to sound condescending or rude or to make the person feel stupid. All GP’s try to keep to time, however, this is not always possible. The GP that you were seeing that day was running late. This was due to the needs of patients prior to your appointment and was unavoidable. I believe that they apologised to you for keeping you waiting. Please contact the practice via the generic e-mail address, gp-p92605@nhs.net if you wish to discuss this further. Kind regards, Sharon Schofield, Practice Manager
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Review titled Three weeks later still waiting for a response
Rated 1 star out of 5
by Alison Lawton - Posted on 04 March 2024
As per the recording on telephone I raised a message on ask my GP. Two weeks later, no response so I raised another message. I got a response to say my second message had been deleted no mention of the 1st. It's now over 3 weeks and still nothing.
Visited February 2024
Review titled Boothstown Medical Centre
Replied on 07 March 2024
Dear Mrs Lawton, thank you for taking the time to write this review. I am sorry that you did not receive a response on your first contact with us. I will need to ask the system administrators to look into this for me as normal procedure would be for the system to send an acknowledgement message to you to confirm receipt of the query. It is standard procedure for us to merge duplicate messages, deleting the second message, so that the system does not get overloaded. This is why you received the second message. Please accept my apologies for any confusion. Kind regards Sharon Schofield, Practice Manager
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Review titled Shocking treatment
Rated 1 star out of 5
by Alex worthington - Posted on 04 January 2024
Phone line always off, when it is on you wait 25 mins at first place in the queue, ask my gp always offline and displays incorrect information, receptionists are rude, tell lies and are dismissive. Had the phone put down on me today by the receptionist after waiting 30 minutes at number 1 in the queue, the gp had missed 2 phone call appointments with myself yesterday and when i asked about was told i would have to wait another week, when i said this was unacceptable and aske for another solution she hung up on me, appauling.
Visited January 2024
Review titled Boothstown Medical Centre
Replied on 10 January 2024
Dear Mr Worthingon, Thank you for taking the time to write your comment. All reviews, good, bad or indifferent, are taken seriously by the Practice. I understand your frustration that the phone lines were busy and you were held in a queue for some time. Every call taken, at the Practice, is given the appropriate time to enable the caller to deal with the issue in hand. I understand that the handler explained the issue regarding the GP telephone call at that time. We operate a zero tolerance policy where abusive behaviour and/or language will not be tolerated and will result in the handler terminating the call. Please contact the practice, by phone or e-mail to arrange an appointment to discuss this further. Kind regards, Sharon Schofield Practice Manager
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Review titled No call back
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
Rang to ask for appointment could not give me appointment, but could give me a phone service this I never got it’s now 4 days since i rang. Rang back the next day and was told not to worry. I will be called today which was Thursday. I have been with the surgery 50 years or more. And I never had to complain before. So please can somebody pick the phone up and let me know what’s happening.
Visited January 2024
Review titled Boothstown Medical Centre
Replied on 10 January 2024
Good morning, Thank you for taking the time to post your review. I am sorry that we have not provided the service that you expected from us. Please could you contact the Practice via our generic e-mail address gp-p92605@nhs.net to let us have your details so that we can look into the matter for you? Kind regards Sharon Schofield, Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Jeanette Rigby - Posted on 26 September 2023
New to this practice,rang this morning,spoke to a lovely receptionist who sorted appointments for new patient medical ,smear and flu injection all at a convenient day and time for me. I mentioned I had a urine infection ,she filled the ask my GP form for me over the phone. 20 minutes later the Nurse Practitioner rang me and sorted things out and prescription sent to the pharmacy. Excellent service and credit where credit is due. Could not have asked for a better experience. Well done to all the team.
Visited September 2023
Review titled Boothstown Medical Centre
Replied on 26 September 2023
Dear Jeanette, thank you so much for your lovely words. I will pass on your comments to our team here. We appreciate you taking the time to let us know about your positive experience. Kind regards, Sharon, Practice Manager
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Review titled Poor- Very Poor
Rated 1 star out of 5
by Peabo - Posted on 29 August 2023
Getting past the reception is an absolute battle. (If you can get in touch with them!) tried to book an appointment but the Ask My GP app was turned off, tried phoning and after 20 mins spoke to someone who then said you have to make an appointment on the App (Ffs!)when I said it was useless the receptionist said “ Me or the system? Because if it’s me then I’ll hang up now” that’s what they think of us plebs! It comes to something when you can’t make a valid complaint without being threatened! The system is not Fit For Purpose. And I’m sure that if the GP’s knew how their reception acts they would do something about it. Wouldn’t give them the steam off my tea. When I got through she wanted to know what the symptoms were - sorry but she isn’t qualified to ask me my problems, she isn’t a GP so she got no information from me. Poor on all fronts!
Visited August 2023
Review titled Boothstown Medical Centre
Replied on 30 August 2023
Dear Patient, Thank- you for your feedback. We, as a Practice, welcome any feedback that you can give us, good or bad, about any aspect of your contact with the Practice. Please contact the Practice Manager, using our generic e-mail address, gp-p92605@nhs.net, to discuss your issues further. Many thanks Boothstown Medical Centre
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Review titled Reception
Rated 3 stars out of 5
by Paul Andrew Jervis - Posted on 12 May 2023
I have been with boothstown medical center (in its various incarnations) for over 50 years. The service is getting ridiculous. I tried to book an appointment online to find that the online service was not working (why this has to be a live booking service i do not know) The site advised me to contact the GP surgery directly. I was on hold for 5 minutes only to be told that i had to wait until Monday (today is Friday) to book online again. This is madness. In 2023 we dont have a system that can take booking and distribute them so staff when they are available. The service was better when a pad and pencil was used.
Visited May 2023
Review titled Boothstown Medical Centre
Replied on 15 May 2023
Dear Mr Jervis, thank you for taking the time to feedback about the Practice. I am sorry that you have experienced difficulties with services at Boothstown Medical Centre. I have looked into your feedback and can see that Friday was an especially busy day at the Practice and a decision was made to temporarily suspend the online Askmygp service. If you would like to discuss this further please contact the Practice. Kind regards, Sharon Schofield, Practice Manager