Bluebell Surgery
Bluebell Resource Centre, Jack Andrews Drive, Highwoods, Colchester, Essex, CO4 9YNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible service and receptionist
Rated 1 star out of 5
by Emma - Posted on 03 June 2025
My sister called about a matter and needed an appointment. The receptionist was extremely rude. Saying she couldn’t hear her and the line was breaking up. Yh is is fine and understands yet she was so rude over again saying nope nope and eventually said I’m not putting up with this and slammed the phone down. It is unbelievable that people like her are receptionists let alone at a doctors surgery where people call for help. Apart from this incident, I find the receptionists to always be rude and blunt and not helpful, apart from a few occasions. It really isn’t good enough and needs to be fixed.
Visited June 2025
Bluebell Surgery has not yet replied.
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
I called the surgery to book an appointment for my son as he has difficulty talking to people on the phone when she asked me my son's age and I told her she burst out laughing thought he was very funny I asked her what was so funny I was so upset I had to drive to the surgery and have it out with her I'm worried about making future appointments for my son in case the same thing happens again it's not funny when people can't make appointments on the phone as they have a phobia about making calls I was disgusted and that was a manager Calls herself a professional
Visited January 2024
Bluebell Surgery has not yet replied.