Blackwater Medical Centre
Princes Road, Maldon, Essex, CM9 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Much improved
Rated 4 stars out of 5
by Marion - Posted on 19 December 2023
Getting an appointment I found much easier than before using the call back system. The GP was very thorough,helpful and professional and responded to my questions effectively which gave me confidence. Having been with this practice for 42 years it is nice to see it on the up again after some very frustrating and stressful experiences. Well done Blackwater and I hope the notable improvements prove to be permanent.
Visited December 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear patient, thank you for your feedback, we are really glad that you are now experiencing easier access through our new telephone system and call back service. We hope that our continued improvements within the surgery will enhance further the patient experience. Regards Caroline Hird, Practice Manager
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Review titled Post op care
Rated 5 stars out of 5
by ARUN - Posted on 07 August 2023
The first time in 50 years I had to get help from a GP and the service I got from Black Water Medical centre was excellent. I was able to use the call back system to get an appointment and referral to specialist and all the investigations were done promptly. I was lucky enough to use private insurance for the procedure and after care from the surgery was second to none, with answers obtained on the same day following econsult. Ability to book online appointment with a clinician of one's choice is a step forward. Great overall service.
Visited July 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear patient, thank you for your feedback regarding your recent experience at the practice. Your feedback has been shared with the whole practice team, who have involved with the development and changes taking place at the practice. Regards Caroline Hird, Practice Manager
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Review titled lots of services/good practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2024
I had an appointment with a doctor, my problem sorted easily. It was a good and professional service. Their telephone sys is much better. It is easier to get appointment.
Visited May 2023
Review titled Blackwater Medical Centre
Replied on 03 October 2024
Dear Patient, thank you for leaving feedback regarding your recent experience at Blackwater Medical Centre. Yours comment are valued and will be shared with the whole team. Regards Practice Manager
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Review titled Much better access to services
Rated 4 stars out of 5
by Jennifer Hollis - Posted on 07 July 2023
I would like to say that services for me have improved so much. As most reviews there are a lot of negative ones. I always make my feelings known if I am unhappy and always text the practice manager and my problems were resolved. I have have many instances of good and improved practices recently. I have been able to access an appointment and been surprised that there was an appointment available. I like the reduced info when you first ring to get speak to a receptionist. I like the call back option and the advice to keep dailing. My interaction with the pharmacists are a bit hit and miss, sometimes I get really good helpful advice but sometimes I leave after a fruitless conversation and it makes me very upset. Sometimes they are sometimes so kind and other times seem to be obstructive, But perhaps there are operational reasons for the difficult outcome. All in all I am glad To say the service has improved and for my part I am always treated well when dealing with the receptionists. Just one more thing I am not the easiest person to deal with sometimes and I am aware of that. Being a receptionist must be a thankless task sometimes.
Visited May 2023
Review titled Blackwater Medical Centre
Replied on 07 October 2024
Dear Patient, thank you for leaving positive feedback about our improved services on obtaining an appointment. We have also since you left your feedback been working with our pharmacist team to improve the service they provide for our practice, if you feel this is still an issue please do not hesitate to contact me. Regards Caroline Hird, Practice Manager