Blackthorn - Ratings and reviews
Reviews
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Review titled Fantastic team at Blackthorn Medical Centre
Rated 5 stars out of 5
by Keith - Posted on 18 May 2023
As always fantastic assistance form all. You are treated with the upmost respect & dignity & made to feel totally at ease. Nothing is ever to much trouble, no matter the reason for your visit.
Visited May 2023
Review titled Blackthorn
Replied on 19 May 2023
Dear Keith Thank you so much for taking the time to review our services on NHS choices. I have passed your kind comments to all the team at Blackthorn. With all best wishes Debra Practice Manager Blackthorn Medical Centre
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Review titled Wonderful and kind staff
Rated 5 stars out of 5
by Hannah Lloyd - Posted on 19 May 2023
I have been a patient of Blackthorn medical centre for 20 years since I was 10, and over the last 4 years have been dealing with chronic illness. My GP is helpful, kind and encourages me to believe in asking for help. The reception staff are also always so helpful to me, whether it is helping with my prescriptions, or in speaking to a doctor especially when I need it most. My mental health has struggled at times when dealing with pain, but the team here make me feel heard and take a huge weight off me. Never once have I not felt believed or felt like I have not been dealt with with empathy. I can never thank the staff and doctors here enough, for their care and time. I feel ever so lucky and grateful to be a patient here. Thank you.
Visited May 2023
Review titled Blackthorn
Replied on 22 May 2023
Dear Hannah, Thank you so much for kind comments posted on NHS choices. I have passed your kind words to all the team at Blackthorn. Debra Bell Practice Manager Blackthorn Medical Centre
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Review titled Difficult to obtain services from web
Rated 2 stars out of 5
by Anonymous - Posted on 30 December 2022
I understand there is a huge workload at GP and I am keen on using the self-service function provided if I am not urgent. I found a massive improvement on the webpage and webpage can navigate to different services / requests. I needed to reorder the repetitive medication for my children, but I could not access the page and the page displayed "error 404". This happens to other functions as well. I hope I can use this function in the short future to reduce the dail-in which requires a long waiting time. Thanks.
Visited December 2022
Review titled Blackthorn
Replied on 07 March 2023
Dear patient, Thank you for raising these concerns. We are reviewing our website and we hope this will be up and running properly as soon as possible. Debra Bell Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
I had a worrying query regarding my 7 month old baby and used the triage service. I was seen within 1 hour and at the hospital for extra tests within 2 hours. I appreciate this service isn’t always possible as I have had to wait for routine appointments, however, I understand this system is so that when you need urgent help they are able to support you. I would also like to note that all the staff I encountered were understanding and reassuring.
Visited October 2022
Review titled Blackthorn
Replied on 16 November 2022
Dear patient, Thank you for your kind words which I have forwarded to the team. We hope that all is now well with your baby. With best wishes Debra Bell Practice Manager Blackthorn Medical Centre
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Review titled Excellently organised Covid Booster
Rated 5 stars out of 5
by Ashley Mills - Posted on 08 October 2022
I just wanted to thank everyone on behalf of my Father, for the excellent service today regarding the Autumn Covid Booster and Flu jab. It was very efficient, from the lady and gentleman help out in thd carpark. My dad was extremely impressed with this as he is a bit unstable and requires a stick and a gentle arm to help him. The reception ladies were totally professional as was the nurse. As a team you could not have been more helpful. Even as we left the lady supervising the car park saw us safely out. Thank you Team Blackthorn
Visited September 2022
Review titled Blackthorn
Replied on 26 October 2022
Thank you so much for taking the time to write on the NHS Choices website. I have past your lovely comments to all the team involved. Thank you. Debra Practice Manager
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Review titled Hard to get seen or have telephone calls
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2022
incredibly hard to be actually seen by a doctor. Had test results in and they tried to make me wait over a month for my results, only when complained did they speed this up. After having test results back had to wait 3 weeks for an appointment to discuss moving forwards with my problem and options, never got the phone call as it was never booked in in an error on their behalf. Then they tried to book me in for a triage call, and upon saying that I do not need another triage call and I needed a consultation call did they book me in for this. Reception and doctors are lovely and professional, I cannot fault them on that, but the wait times and poor organisation is shocking. Endless problems with endless waiting times. I will be looking to move elsewhere.
Visited June 2022
Review titled Blackthorn
Replied on 26 October 2022
Dear Patients, I am so sorry to hear that you had difficult with receiving your results and that failed to help you in a timely manner. It would be good to get further information, therefore please do contact me a the practice. Kind regards Debra Practice Manager