Blackfriars Medical Practice
Blackfriars Medical Pract, 45 Colombo Street, London, Greater London, SE1 8EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice-10 out of 10
Rated 5 stars out of 5
by John Christopher Phillips - Posted on 04 December 2024
This is an excellent practice. I recently had reason to attend the surgery after experiencing stomach pains, which I had previously been informed by my consultant might be a recurrence of cancer. The Reception Staff were very good and helpful, and immediately recognised that there might a serious problem, requiring an urgent appointment. This was organised for the same day. The Doctors were very responsive,organising all the necessary tests and taking time to explain things fully. A referral was also quickly organised. I have lived in many parts of the world and this is the best medical practice that I have encountered.
Visited July 2024
Review titled Blackfriars Medical Practice
Replied on 11 December 2024
Dear Mr Phillips First and foremost, thank you so much for taking the time out to leave such kind words about the service you recently received. All of the staff at the practice are doing their level best everyday when demand has never been higher and resources have never been lower. Your words do a great deal to keep the morale up and we will endeavour to offer the same standards to all of our patients. We wish you the best of health. Blackfriars Medical Practice
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Review titled Great Doctors, Rude Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
They refuse to pick up the phone. You are 'number 1 in caller queue' but are left waiting for literally 50minutes in the same position, which clearly means they're not picking the phone up. If you request a call back, they call for half of 1 ring and put the phone down to avoid speaking with you - where is the accountability for reception staff? If they eventually do pick up, they are very rude and unhelpful. If you do get an appointment however, the doctors are great.
Visited March 2024
Review titled Blackfriars Medical Practice
Replied on 21 March 2024
Dear Patient We are sorry to hear about your difficulties in getting through on the phone. We have just implemented a new phone system on the afternoon of Friday 15th March and there have been teething issues in the first few days. If you would like to contact the practice manager directly to investigate your particular incident then we would be happy to do so. Please email us at souccg.blackfriars@nhs.net at your earliest convenience. Kind regards Blackfriars Medical Practice
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Review titled Great experience
Rated 5 stars out of 5
by Helin Naif - Posted on 17 January 2024
Highly supportive Gp and very good experience. They always try to help their patients within a good time frame and a fast response. You can easily book an appointment when you need.
Visited January 2024
Review titled Blackfriars Medical Practice
Replied on 18 January 2024
Dear Helen Thank you for your kind words about your experience at the practice. In these difficult times for the Health service, it means a great deal for our team when patients take the time to express their gratitude. We will do our best to continue in this fashion for you and all of our patients here. We wish you the best of health. Blackfriars Medical Practice
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
Had great experience. Very easy to get appointment. consultation was excellent, as doctor was very attentive and good listener. V cooprative admin staff and v tidy practice
Visited November 2023
Review titled Blackfriars Medical Practice
Replied on 08 January 2024
Thank you for taking the time to leave such positive feedback about your experience at our practice. It really does help the staff when they receive a review like this to know that they are valued by our patients. We wish you a very happy new year and the best of health. From all at Blackfriars Medical Practice
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
I’ve been so impressed with Blackfriars Medical Practice. My daughter moved to London at age 16 and had to move GP surgery. I was very reluctant about this at first but to be honest Blackfriars have been simply amazing. The care, support and enthusiasm to help has been incredible. Every time I have rung the surgery I have had nothing but cheerful and helpful advice. Reception staff are always super helpful and go the extra mile to support my daughter with appointments etc. Every GP my daughter has seen have also gone the extra mile and always been kind & respectful, even getting second opinions to check. A real team effort! So, a huge thank you & well done for running such a great practice. I talk regularly about how great you are to my work colleagues - if only all GP surgeries could be like Blackfriars!
Visited September 2023
Review titled Blackfriars Medical Practice
Replied on 08 January 2024
Thank you very much for your kind words about the service that your daughter has received from our practice. We do appreciate you taking the time out to provide this feedback. We will continue to do our very best to ensure that all patients here receive the same level of service. Best wishes Blackfriars Medical Practice