Blackfield Health Centre
Hampton Lane, Blackfield, Southampton, Hampshire, SO45 1XAContact details and opening times
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Reviews
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Review titled Conflicting interests being allowed 1 or 2 appointments
Rated 3 stars out of 5
by Michael Potter - Posted on 20 November 2024
I asked the receptionist for two ailment appointment. The receptionist said one of my ailments was not important enough. Now I got this soppy message saying if I need two appointments I should ask!!!! If my appointment takes more than ten minutes. Then I will pay for it!!!
Visited November 2024
Blackfield Health Centre has not yet replied.
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Review titled Poor booking service
Rated 3 stars out of 5
by Paul Briant - Posted on 12 September 2024
Received text message at 14:15 from NHS app 12/09/2024 to ring and book an appointment. Run Blackfield Surgery at 15:00 only to be told I had to ring back at 08h00 tomorrow to only be able to book for next 2 weeks. I asked why can't it be booked now, only to be told those that called at 08h00 today , all appointment slots for next 2 weeks have been booked and there was nothing she could do. I was told to call at 08h00 in the morning and see what's available. This is shocking to only be able to book max 2 weeks ahead. With all the tax payers money ploughed into NHS, all the pay increases, only to be told to call back every morning at 08h00 and try see if any spaces are a ailable, without even trying to help, and book more than 2 weeks ahead to help both parties out, this is a shockingly poor service. You wouldn't run other medical service provider like this. Patient is the customer paying taxes and ultimately the cost. Very poor booking service just for a routine non urgent appointment.
Visited September 2024
Review titled Blackfield Health Centre
Replied on 15 October 2024
Dear Mr Briant, I'm sorry that we haven't delivered a service to your expectations, we are bringing in a new online booking tool, called Anima, which we hope to have fully up and running by Dec /Jan, this will triage patients and electronically open relevant appoint for them. Last year we offered 56,000 appointments in practice and 60,000 appointments at our Urgent Care Centre at Hythe Hospital, I'd be more than happy to discuss our appointments structure with you if this would help. kind regards Phil Sayers Business Manager
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Review titled Relaxing Atmosphere
Rated 5 stars out of 5
by Philip Gofton - Posted on 31 August 2024
My app was with the Dr. I was really pleased with the way the Dr. deals with my issues he is very professional, listens to what I say and responds to my requests in a very kind and relaxed manner. This was my second appointment with him, both times were a good experience! So I'd like to say a big Thank You Doctor for dealing with me. Also I would like to thank all of the staff in the practice the Nurses are great, the Receptionists are much more friendly and helpful than a few years ago. The actual atmosphere seemed very relaxing with music playing and I liked the fact that there is lots more information on screen as well all around the surgery! The overall experience is very pleasant. I did mention to the Dr. that "I liked what they done to the place"! Thank you for looking after my health for me!
Visited August 2024
Review titled Blackfield Health Centre
Replied on 15 October 2024
Dear Mr Gofton, thank you for taking the time to provide your review, I'm pleased to hear you are happy with the service and environment we provide Kind Regards Phil Sayers Business Manager
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Review titled Excellent appointment!
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
Arrived at surgery 10 minutes before appointment and checked in “automatically”. Was called in by the Doctor just before appointment time which was excellent! Doctor was respectful, professional and thorough with examination. Felt very confident in Doctor.
Visited August 2023
Review titled Blackfield Health Centre
Replied on 05 December 2023
Thank you for your very kind words they are very much appreciated, it is important that we receive both positive and negative feedback.