Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good staff
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2023
Today has been one of the better days ive had seeing a doctor usually they dont tend to listen but this lady doctor was amazing she made me feel at ease took time to listen to me and was prepared to do what it took to get the issue resolved.
Visited June 2023
Review titled Black Country Family Practice
Replied on 03 July 2023
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Awful Pratice, Shocking Management
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2023
Seriously Shocking service, replying to customer reviews by saying sorry we are more busy, is not an acceptable answer, rude staff, no appointments. Needs closing down, and where is the Regulator when you need them.
Visited June 2023
Review titled Black Country Family Practice
Replied on 27 June 2023
Thank you for your feedback, I am sorry that you feel we have not provided the service you were expecting but we are trying our best to see as many patients as we can, in a safe manner. There is an extreme demand on the NHS service locally and nationally. I am sorry to hear that you felt that one of our team members were rude, this is not our intention. I am happy to investigate this further but need further information. Please contact our complaints team via our website and we are happy to investigate your concerns further. Kind regards Debra Practice Manager
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Review titled Complete and utter rubbish
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2023
Can never get an appointment, reception staff are so rude and just keep referring to 111. A lot of management issues, I don’t know how this Pratice continues to run, failing the local community it’s supposed to serve, all funding should be withdrawn, think the CQC needs to come in and take over services urgently.
Visited June 2023
Review titled Black Country Family Practice
Replied on 27 June 2023
Thank you for your feedback. I am saddened to hear that you feel that our reception team have been rude, this is never our intention. The team work hard every day to try and help as many people as we can. In order for me to investigate further, please make contact with the team leaders at the practice and provide further information regarding the incident and we promise to investigate your concerns. With regards to the appointments, sadly, there is a national and local demand for GP appointments. We are trying to see as many patients as we can in a safe manner. Once again thank you for your feedback, it will be discussed at the next practice meeting.