Birtley Medical Group
Durham Road, Birtley, Chester LE Street, County Durham, DH3 2QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Recorded Message
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
I telephoned this practice today. I was horrified to hear the recorded message when I was connected. It is a very threatening message for ill people to hear when they are trying to obtain help. It is all about abuse to staff and the zero tolerance policy the practice operates. Whilst I am sure the staff do receive abuse from some patients, these patients have to be in the minority. It is unfair that all patients have to listen to what is in my opinion an abusive message to patients. There is nothing welcoming at all about the message and it is delivered in a quite threatening manner in my view. Respect works both ways. Staff should of course be treated with respect but so too should patients.
Visited May 2023
Review titled Birtley Medical Group
Replied on 23 June 2023
Dear Patient, Thank you for your valued feedback, we would encourage you to formally complain so that we can investigate your accusations, as you have chosen to post this anonymously we are unable to look into your claims further.