Birtley Medical Group - Ratings and reviews
Reviews
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Review titled Ridiculous Appointment System
Rated 1 star out of 5
by Simon Younger - Posted on 23 April 2024
I have recently moved to Birtley and opted to use BMG. I've had ongoing health issues since October with coughing and chest infections, I've tried twice now to book an appointment to no avail. Every time I am blocked and told to call in the morning for an appointment that day?? This is the only doctors I have had where this is the case. It's utterly ridiculous and due to my work life I cannot just drop everything the same day. Other doctors were flexible and gave appointment options or over the phone. I will be moving from this doctors to another as so far it is by far the worst and unaccommodating doctors surgery I have dealt with. I am still ill and without any help or support after logging 2 x Econsults both stating call the next day at 7am for an appointment!!!?
Visited April 2024
Review titled Birtley Medical Group
Replied on 24 April 2024
Dear Mr Younger, I am sorry that you are unsatisfied with the service you have received at Birtley. Appointments can be pre-booked from 6pm on a Sunday evening for that coming week, with one of our Advanced Practitioners. If you would like to discuss this further please contact the Practice and we can look into this for you. Kind Regards Birtley Medical Group
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Review titled Service appauling
Rated 1 star out of 5
by Jennifer Carson - Posted on 22 April 2024
Absolutely appalling. Won't take my repeat prescription over phone I have to write it on a peice of paper and take time off work to hand it in at reception?? Seriously?!?! Then another 2 days to get medication to prevent stroke.
Visited April 2024
Birtley Medical Group has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
The health professional who dealt with my blood test was very good and excellent service saving time and nhs money by doing two blood tests in one visit.
Visited March 2024
Review titled Birtley Medical Group
Replied on 02 April 2024
Thank you for your kind comments. All staff work extremely hard to give the best care to patients. Thank you again!
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Review titled Everything is a battle
Rated 1 star out of 5
by Joanne Wollaston - Posted on 27 March 2024
I have been a patient at Birtley Medical Group for many years. Unfortunately the service provided has deteriorated to such an extent that I am about to transfer to another GP practice. This is not a decision I have taken lightly, but is formed after a number of dissatisfactory experiences with the practice. The biggest problem is access to GP appointments. The practice operates a ‘same day’ appointment process requiring patients to telephone at 7am for an appointment later that same day. Whilst this is fine for emergency situations, it is no good for those who work full time and wish to pre book an GP appointment to discuss an ongoing health issue. I find the process of accessing help through my GP practice extremely difficult. The practice always used to have a family, friendly feel, now it is a battle to access the help required. I appreciate all surgeries are facing increasing demand, but other surgeries in the area don’t seem to operate the inflexible approach that Birtley Medical Group do. Two weeks ago I attended an appointment with a locum doctor at my GP surgery. I had been unwell for over two weeks at that point, yet I was made to feel I was wasting precious GP time as it was ‘just a virus’. Two days later I was admitted to hospital with pneumonia and pleurisy. I feel that my condition was not taken seriously by the locum GP.
Visited March 2024
Review titled Birtley Medical Group
Replied on 02 April 2024
Dear Joanne, Thank you for your valued feedback, we would encourage you to formally complain so that we can investigate your accusations, as you have chosen to post this anonymously we are unable to look into your claims further.
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Review titled Same day appointment, diagnosis and treatment
Rated 5 stars out of 5
by Sheila - Posted on 29 March 2024
Used the practice website to contact them in the early hours after being really poorly for a few days, I was called back before 10am and had the appointment with the nurse in the afternoon, he knew what I had and prescribed the medication instantly. He was great, the receptionists were lovely and I no longer have whooping cough!
Visited March 2024
Review titled Birtley Medical Group
Replied on 02 April 2024
Hi Sheila, Thank you for your kind comments. All staff work extremely hard to give the best care to patients. Thank you again!
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Review titled Fantastic service
Rated 5 stars out of 5
by Anne johnson - Posted on 29 March 2024
Used e-consult after a quick chat to receptionist re weekend timings etc. Spoke to Doctor who arranged my visit the next day. Visit to surgery started with receptionist and i asked her a general question about new patients. She replied with confidence and relevent knfo for me. The Dr arranged for meds and sent script to the pharmacy immediately. Also arranged an x-ray for a few days later. Couldn't have asked for a more all round session. Dr was wonderful and fully explained my issues and meds. Couldnt fault the service I experienced on this occasion.
Visited March 2024
Review titled Birtley Medical Group
Replied on 02 April 2024
Hi Anne, Thank you for your kind comments. All staff work extremely hard to give the best care to patients. Thank you again!
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Review titled Improved service
Rated 4 stars out of 5
by Karen - Posted on 29 March 2024
I recently completed 2 e-consult forms for separate problems for my mother-in-law. She was called the following morning on both occasions and seen by doctors very quickly with follow up treatment arranged where necessary. Definitely an imorovement on the service she had been experiencing. Thank you
Visited March 2024
Review titled Birtley Medical Group
Replied on 02 April 2024
Hi Karen, Thank you for your kind comments. All staff work extremely hard to give the best care to patients. Thank you again!
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Review titled Brilliant speedy response
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2024
I used econsult at 3am after being very unwell for several days. Mark nurse practitioner rang when surgery was open, identified the problem and issued a prescription and a follow up appointment. He was excellent
Visited March 2024
Review titled Birtley Medical Group
Replied on 18 March 2024
Thank you for your kind comments. All staff work extremely hard to give the best care to patients. Thank you again!
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2024
Always get threw on the phone straight away, whenever i have anything that needs sorting always get seen promptly and sorted out straight away. Was seen on Monday and the doctor was really nice as always she gave me the medication I needed to help with my problem
Visited March 2024
Review titled Birtley Medical Group
Replied on 02 April 2024
Thank you for your kind comments. All staff work extremely hard to give the best care to patients. Thank you again!
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Review titled Made to feel welcome
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
I recently came for my smear test, and all the staff were super nice, and the nurse doing the test was so calm and considerate
Visited February 2024
Review titled Birtley Medical Group
Replied on 02 April 2024
Thank you for your kind comments. All staff work extremely hard to give the best care to patients. Thank you again!