Bilston Urban Village Medical Centre
Bankfield Road, Bilston, West Midlands, WV14 0EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful level of care
Rated 1 star out of 5
by KEVIN ARTHUR HALL - Posted on 28 April 2023
My mother, aged 96, underwent an earwax removal operation at New Cross on 7.12.22. A practice nurse was informed the same day that my mother was ready for a hearing aid assessment, but failed to make the referral until 27.4.23, an appointment was arranged for 8 days later, but could have been arranged for 4 1/2 months earlier.
Visited April 2023
Review titled Bilston Urban Village Medical Centre
Replied on 09 May 2024
Dear Mr Hall Thank you for your feedback. As discussed I have contacted directly and this has now been resolved. Our sincere apologies for the delay in your mother being seen sooner. Kind Regards Anita Small - Hub Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
The reception staff are very unprofessional. Each time I call they tell me something different. Due to working I needed a weekend appointment I was told call back 8am Saturday. I did and it turns out the surgery doesn't open Saturdays. Each time these receptionists ruin patients lives. Absolutely disgusting.
Visited April 2023
Review titled Bilston Urban Village Medical Centre
Replied on 09 May 2024
Dear patient. Thank you for your feedback. I apologies that you were not happy with the services provided. The information given on the telephone should be up to date and correct. We do actually open on a Saturday and you should have been given the number 01902 491888 (Saturday only). If you would like to discuss this further please contact me directly. Kind Regards Anita Small - Hub Manager