Bilborough Medical Centre
48 Bracebridge Drive, Nottingham, NG8 4PNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and great drs
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Always have enough time and do a thorough assessment and make time for you , and they make you feel at ease and they’re polite
Visited November 2023
Review titled Bilborough Medical Centre
Replied on 06 December 2023
Dear Patient Thank you for taking the time to post a positive comment, It is lovely to hear we will pass this on to the staff Many Thanks Kayleigh Practice Manager
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
I understand alot of people give the reception a bad review however i find the reception team at bilborough and assarts farm such a delight! They are friendly and truly try to help. I understand there are limited appointments and with thousands of patients its not always easy to get one.
Visited November 2023
Review titled Bilborough Medical Centre
Replied on 06 December 2023
Dear Patient Thank you for your feedback, I am pleased the Reception team were able to help you! They work incredibly hard so it is always nice to get positive feedback from patients - I will pass your comments on to them Thanks Kayleigh Practice Manager
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Review titled Never answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
They never answer the phone and I've had the call terminated on me multiple times after the phone was picked up for less than a second.
Visited September 2023
Review titled Bilborough Medical Centre
Replied on 18 September 2023
Dear Patient So sorry you are experiencing difficulties getting through on the phone line, it is extremely busy, we recommend calling at quiet periods 2-5 if non urgent, unfortunately the feedback has come through as anonymous, I would like to speak further could you please leave your details at reception, so we can investigate into the times you were calling, Thank-you for your valid feedback we are always trying to improve the service of the phone lines, we have recently employed a further 2 additional staff members to join the busy phone lines in the hope to decrease the wait times at certain times of the day. Kind Regards, Bilborough Medical Centre
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Review titled Telephones
Rated 1 star out of 5
by ANGELA - Posted on 21 June 2023
I have tried to call to make an appointment and was caller number one for 50 minutes!!! Had to give up in the end as at work! Absolutely disgusting that you can never get through or see a Doctor!!
Visited June 2023
Review titled Bilborough Medical Centre
Replied on 05 September 2023
Dear Angela Thank you for taking the time to leave us your feedback. Our phones lines are exceptionally busy, receiving in the region of 700 calls in a day. This means people are waiting in queues for longer than we would like. On top of this we have recently identified an issue with our phone lines, which is resulting in people being cut off after a long time on hold. Please be assured we are working to rectify this as quickly as we can. If you would like to discuss this further, please contact the practice manager on 0115 9292354, or you can e-mail to nnicb-nn.bilboroughmc@nhs.net Best Wishes Bilborough Medical Centre