Biddulph Valley Surgery
Biddulph Primary Care Centre, Wharf Road, Biddulph, Stoke-on-Trent, Staffordshire, ST8 6AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive response
Rated 4 stars out of 5
by Barbara Williams-Powell - Posted on 15 January 2025
I would just like to thank the medical receptionist who very kindly assisted me this morning (approximately 9.20 am). Not only did she assist and guide me very positively in regard to the reason for going to the surgery, but she went out of her way to sort out another unrelated query for myself, ringing me later with advice as to what to do. I would also like to pass on grateful thanks to the practice nurse who later rang with result of tests. He was most helpful in answering my questions and was very reassuring. They are both a credit to your team.
Visited January 2025
Biddulph Valley Surgery has not yet replied.
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Review titled The best NHS GP I’ve had.
Rated 5 stars out of 5
by Mohamed - Posted on 26 January 2025
I would love to leave the name of the GP who has supported for over a year now with my sinus issues but unfortunately I cannot do so due to the review restrictions. She has attended to all the issues I have had, understood the discomfort that I was going through and referred me to get the required treatment for my condition. My concerns were treated with genuine care which is not always easy to come by from past experiences. Most of the doctors I saw (including the specialist I was referred to) were not able to find a potential root cause to the problem but my GP recommended some tests which actually confirmed that my condition was linked to an allergy. Had she not continued to support me with finding a solution, it would have been very difficult to pinpoint the cause of the problem. Thank you very much and I’m glad to have you as my GP.
Visited January 2025
Biddulph Valley Surgery has not yet replied.
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Review titled Helpful receptionist
Rated 5 stars out of 5
by Angela - Posted on 12 May 2024
Receptionist sb was supremely helpful and caring. 10/10 She helped me with information on caring for my mother Thank you!
Visited April 2024
Biddulph Valley Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Hilary - Posted on 29 April 2024
Felt very ill. Bad cough and real trouble breathing. Receptionist was really helpful and kind. No appointments at the surgery, if I agreed I could have a locum phone call . I said yes please this was arranged for me. The Doctor rang at the time arranged. She was very thorough and talked me through what she was going to prescribe for me. I am a week after but starting to feel better. People moan about Doctors and Receptionist but they can only do there best. In my opinion they do a very good job with no little thanks. So thankyou
Visited April 2024
Biddulph Valley Surgery has not yet replied.
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Review titled Excellent Appointment
Rated 5 stars out of 5
by John Robinson - Posted on 04 December 2023
Unfortunately due to restrictions on naming the nurse who I had my appointment with who was absolutely brilliant.. I attended a well man clinic which included a blood test which was very thorough and very professional, but **** also displayed a very caring nature. I would have absolutely no hesitation in attending any future appointments with **** who was brilliant
Visited December 2023
Biddulph Valley Surgery has not yet replied.
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Review titled Unimpressed
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
I needed to see the doctor over a painful discharge from an ear and contacted them using the on-line triage earlier this week. I've had a link that takes me to an appointment page and was told that the only appointment was in three weeks time on 12th May. I went to book it but it was gone. I then tried the booking service again and was told that there were no more appointments, try again later. Looks like I'm going to a walk in centre or to a private doctor. The practice's website says that they are taking new patients. Can't understand why they are doing this when they can't look after the ones that they currently have! The
Visited April 2023
Review titled Biddulph Valley Surgery
Replied on 26 April 2023
We are sorry that we have not met your expectations on this occasion. Please contact the practice directly, so that we can explore your concerns. Our email address is: ssicb-nst.biddulphvalleysurgery@nhs.net Biddulph Valley Surgery