BHF Highgate Surgery - Ratings and reviews
Reviews
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Review titled Pointless being registered
Rated 1 star out of 5
by Michael - Posted on 29 April 2024
Have been trying to get an appointment for some time. I am not sure this is really a doctor's, rude dismissive staff, uncaring doctors and absolutely impossible to get an appointment. I am currently trying to deregister with them. The least I can do is stop them taking NHS money for pretending to be doctors
Visited April 2024
Review titled BHF Highgate Surgery
Replied on 29 April 2024
Dear Michael, Thank you for your recent feedback regarding BHF Highgate. I am sorry to hear of the concerns you have raised regarding not being able to get an appointment and staff attitude. I would like to provide you reassurance that our staff always strive to offer the best patient care and offer as many appointments as possible. All feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that I have passed this onto the Practice Senior to discuss with staff members accordingly. Should you wish us to look into your concerns further or if you still require a GP appointment please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF89 and I will ensure this is escalated to the Practice Senior accordingly who will hopefully be able to resolve your concerns. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net
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Review titled No help
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2022
I can never get an appointment, rang multiple mornings in a row over 20 times with no success. Last time I got an appointment they made me wait weeks for it and then the doctor said the in person appointment with them wasn't necessary. There's no communication going on and I feel like my health isn't taken seriously.
Visited May 2022
Review titled BHF Highgate Surgery
Replied on 22 June 2022
Dear Patient, Thank you for your recent feedback regarding BHF Highgate. I am sorry to hear of the concerns you have raised. I can confirm that our staff members at BHF Highgate do strive to offer the best care to patients possible and apologies if you feel your experience at practice was not like this. Regarding trying to get through to the Practice on the telephone, our staff members at BHF Highgate do answer the telephone, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others, this is normally when the telephone lines first open as all patients are in the same position of ringing to try and get an appointment, this is the same at all GP practices. Pre-bookable appointments are available however we do find the same demands for these appointments therefore these can also go quickly, unfortunately without further information we cannot establish why the clinician deemed a face-to-face appointment as not required. I would like to provide you reassurance that we are attempting to meet patient demand for appointments as much as possible with additional clinical staff being employed at practices to improve appointment availability. All feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Highgate. Should you wish us to look into your concerns further please contact Head Office on the below number or email address and quote reference number BHF55. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896