Bexley Medical Group - Ratings and reviews
Reviews
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Review titled Horrendous service, not disability friendly
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I’ve had a horrid time with this surgery firstly they refused to allow me a face to face appointment although I can’t hear properly on the telephone. My telephone appointment was a three week waiting and the doctor rang me 5 hours late. Then she just decide I was going to be put on HRT even if I didn’t want it totally disrespectful and disgraceful. Also I had a prescription for my arthritis and when I asked for a repeat prescription they refused and told me to buy over the counter but I can not buy the strength I need over the counter and have been left in agony the other half of my Repeat prescription for my asthma has also been completely messed up by them. It has got to the point I feel I have to now register with another doctor as I have felt completely Discriminated against here and have them messing around with the medication I’m in need of. If you can avoid this centre then please do.
Visited April 2024
Bexley Medical Group has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
This practice has fallen down since covid , that and the fact that it’s gotten to large for the staffing that it has ,is affecting patients often with just one doctor across the practices in attendance and staff only ever working from home( still !) You can never get an appointment, the e consult service is shocking with things moved mutiple times , no one seems to want to take ownership of anything or willing to assist when there is a problem ? Even basic tasks seem to be an issue , I’m not sure where the care went in caring .
Visited June 2023
Review titled Bexley Medical Group
Replied on 08 June 2023
Dear Patient Thank you for sharing your feedback. We're sorry your experience did not match your expectations. We always try to ensure we provide all our patients with the best possible care available at the time. We have a catchment area and have a duty to provide care to all residents who wish to use our services within our catchment area. Each day we have a number of doctors, nurses, pharmacists and physician associates working at all three of our sites. All our clinical rooms are in use every day and we only have staff working from home due to lack of room availability. If you would like the practice to address your individual concerns please contact the surgery and ask to speak to a member of the management team. Thank you.
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Review titled Lovely hard working staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
I’ve always found this practice very easy to get hold of sometimes there’s a short delay for appointments, but that is understandable. The staff have always been polite respectful and helpful. If I’ve needed a more appointment more urgently they have done whatever is within their power to accommodate this. I’ve used E consult with them once and didn’t want that too great so I always ring and I don’t have a problem. The doctors have been great when I’ve seen him the receptionist have been fab. I have no complaints here I hope they keep up there fantastic service
Visited May 2023
Review titled Bexley Medical Group
Replied on 15 June 2023
Dear Patient, Thank you so much for your kind and positive review. Everyone does their very best every day in extremely challenging jobs, and it is lovely to know that this is appreciated. I will share this with the team. Kind Regards, the management team.
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
This practice requires all patients to fill out an e-consult form which is very frustrating and time consuming. You cannot ring up for an appointment or book one via the app. Not good patient care at all.
Visited January 2023
Review titled Bexley Medical Group
Replied on 17 March 2023
Thank you for your review. We do ask all our patients that are able to, to complete an econsult to ensure all requests are triaged and appointments allocated appropriately. If patients are unable to complete an econsult, the reception teams will always assist and, if requested to do so by the patient, will book the next available appointment. Please contact the management team at the practice if you would like to discuss this further. Thank you.