Bewicke Medical Centre
51 Tynemouth Road, Howden, Wallsend, Tyne and Wear, NE28 0ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Bewicke Medical Centre.
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Joyce Adele Bruce - Posted on 11 April 2024
Was listened to and cared for my GP She took time out to listen to my concerns. Was really understanding and gave me sensible advice, and made sure I understood what she was saying.
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 01 May 2024
Dear Joyce, Thank you for providing this lovely feedback regarding your recent visit with to the surgery. We will ensure that this is passed on to the specific GP. thank you The Partners
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Review titled Some Good Some Bad
Rated 3 stars out of 5
by Rachel R - Posted on 26 April 2024
I'm very on the fence about this practice, sometimes (like today) I had a wonderful woman helping me on the phone and other times it's not a great experience but I do appreciate the struggles that GP receptionists have on a day to day.
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 01 May 2024
Dear Rachel, thank you for providing this feedback, if you have suggestions on how we can improve your experience we would love to hear from you. We are always looking for ways to improve our service. thank you The Partners
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Review titled My practice for over 9 years.
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
I called at a busy time of day and it took about 3 minutes for my call to be answered. The receptionist was friendly and polite. Answered my question very quickly regarding my repeat prescription and put my mind at ease. This really helps when I get anxious on the phone, a friendly voice really does make all the difference. Thank you.
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 01 May 2024
Thank you for taking the time to provide the practice with this feedback it is very much appreciated our receptionist try their best to be friendly and helpful towards patients. kind regards The Partners
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2024
I phoned today for an appointment and spoke to a receptionist today and I just wanted to say she had a lovely manner and attitude. Credit where it is due.
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 10 April 2024
Thank you for this feedback our receptionist work in such a demanding environment and try there very best to deliver good patient service. We will pass on this comment back to the staff. thank you regards The Partners
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Review titled Extremely caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Staff were supportive, caring and advise accordingly regards consultation apiontment and querie. The GP took time to listen to concerns during the consultation and ensured very prompt appropriate care, prescription and follow up tests are in place. An extremely caring practice.
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 10 April 2024
thank you for providing such a lovely review for the practice we really appreciate the feedback. regards The partners
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Review titled Great Doctor
Rated 5 stars out of 5
by Debra Moody - Posted on 26 April 2024
Lovely new female doctor out my mind at ease and checked everything over with me and got second opinion incase she has missed something
Visited April 2024
Review titled Bewicke Medical Centre
Replied on 01 May 2024
Dear Debra thank you for the lovely feedback we will ensure that this is passed on to the specific GP. kind regards The Partners
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Review titled Very good service
Rated 5 stars out of 5
by Ken Marshall - Posted on 26 March 2024
Problem sorted very quickly. Very professional service provided,very prompt and prescription sorted. Thanks.
Visited March 2024
Review titled Bewicke Medical Centre
Replied on 03 April 2024
Dear Ken, Thank you for providing the practice with a positive review it has been greatly received by the practice.
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Review titled great service
Rated 5 stars out of 5
by Tony Hinds - Posted on 27 March 2024
As usual excellent service called into surgery this morning obtained an appointment within 1 hour was seen by nurse practioner and referred for x ray speedy nd professional thank you
Visited March 2024
Review titled Bewicke Medical Centre
Replied on 03 April 2024
The practice would like to thank you for taking the time to provide them with a positive review it is very much appreciated by all staff.
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Review titled Reception
Rated 1 star out of 5
by Claire Mcfarlane - Posted on 10 July 2023
I was wondering if there was anybody at the reception desk. I’ve pressed no5 just after 2.37pm no answer n was still waiting after 10minutes 4 seconds.Rang again pressed no2 n they appreciate my patience at this busy time currently waiting on hold 8 minutes 47 seconds.Btw change that dreadful music please
Visited July 2023
Review titled Bewicke Medical Centre
Replied on 11 July 2023
Dear Claire, We are sorry for the delay in getting through to the surgery. As we have mentioned in your previous review the surgery is extremely busy and more so on a Monday following the weekend. It has been widely publicised that the NHS is under immense pressure, with a record high on staff sickness. Here at the practice, we are also experiencing a high staff absence. The practice strives to deliver an excellent service in such a challenging environment and patient and staff wellbeing is important to us. We appreciate it can be very frustrating for patients and would politely ask that you contact the surgery to arrange a meeting to discuss your concerns rather than put this in the public domain so not to further impact on our staff wellbeing as without them we would certainly not be able to run the practice. We are more than happy to discuss any suggestion or ideas you may have on how we can improve our service within the current constraints we are facing. Kind regards Elaine Henderson Practice Manager
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Review titled freibdky reception
Rated 5 stars out of 5
by s j downham - Posted on 25 June 2024
called to make an appointment forbon going issue. got an appointment within 48 hrs to ser My Doctor Friendly helpful receptionist. Who took time to check with domeone it was okay to stop my medication till I saw yhe doctor . I know the surgery is busy but the staff are always helpful.
Visited June 2023
Review titled Bewicke Medical Centre
Replied on 27 June 2024
thank you for taking the time to provide us with these lovely comments they are very much appreciated. kind regards Partners of Bewicke Medical Centre