Bermondsey Spa Medical Centre
Eyot House, 50 Old Jamaica Road, London, SE16 4BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible Services on main reception / Doctors are very good
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2024
Surprised to hear five star reviews on here, but I always regularly see frustrated patients (including me) talking to receptionists as they don't seem to have the same level of knowledge when it comes to handling queries. Doctors advised you something, receptionists tells you another thing. Chasing up exam requests from them were a nightmare. Made you wait for more than half an hour only to tell you that you can't collect forms due to cyber attack. Was suffering for months and months before they finally released forms. Worst of all, some staff are rude and insensitive on the phone and in person. I can't stand watching their grumpy, miserable faces every time I walk in there. I don't know how they can work there with no kindness, empathy and understanding to the urgency of some patients who needed immediate medical attention. They work like sloths and take ages to deal with each customer. I have some new medical conditions but I can't even get urgent appointments and kept being told to fill in a form online. Then wait again a few more days before I get responses. I really think a complete rehaul and intensive Customer Service trainings are needed.
Visited September 2024
Review titled Bermondsey Spa Medical Centre
Replied on 20 September 2024
Dear Patient. I am sadden by the fact that you have had such a negative experience, whilst accessing our service. I am sorry that you felt that the service was slow. The whole of Southwark was effected by the cyber attack, and we are only this week, getting back to a normal services for test results. Our receptionists/care navigators have only recently completed a care navigation training course and are trying their best to provide a good service to patients. I am happy to look into any specific issues that you may have, however, as you are anonymous, I can only invite you to contact a member of the management team, and we would be delighted to assist you in any way possible. Regards. Chambis. PM
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Review titled polite reception staff at the surgery
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
I came in today to see the nurse. The staff at the reception are friendly and had a smile on their face. This is how it should be as it makes you feel welcome. The nurse was very helpful she called me in quickly did not have to wait long.
Visited September 2024
Review titled Bermondsey Spa Medical Centre
Replied on 18 September 2024
Dear patient. Thank you for taking the time to leave this positive comment. It makes a real difference to our staff when their effort and work is recognised by our patients. I have also let our Nurse know that you found her consultation helpful. Thanks again . Chambis Georgiou PM
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Review titled Lovely staff
Rated 5 stars out of 5
by rachel - Posted on 24 July 2024
Today i came for a appointment I was not happy as I was seeing a male nurse. However after speaking to the reception supervisor she made me understand, listened to my problems. She was very patient with me and polite.
Visited July 2024
Review titled Bermondsey Spa Medical Centre
Replied on 18 September 2024
Dear Patient. We are so happy that you have had a positive experience when accessing our service. We hope to continue to provide you with the best standard of health care at all times. I have conveyed your comment to the reception team. Thanks again Chambis Georgiou PM
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Review titled Good service
Rated 5 stars out of 5
by Faye - Posted on 06 June 2024
Amazing staff. Helpful. The staff and doctors take good care of you. I was easily booked for appointment with a nurse.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Thanks Faye for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service we provided. Our team is committed to delivering high-quality Primary Care Services, and your feedback is a great encouragement to us. We look forward to delivering a great patient service to you on an ongoing basis into the future. Thanks- from the whole team
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Review titled Lovely reception staff
Rated 5 stars out of 5
by Christine - Posted on 06 June 2024
I came today to ask about a query of my medication. The reception supervisor helped me out quickly and efficiently as I needed to rush back to work. She was very polite and jolly. Everytime i come to the practice i get the help i need. Thank you to everyone at the practice .
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Hello Christine, thank you for the kind words. We’re delighted that we could make your visit to our surgery worthwhile. Hoping that we will have the opportunity to help you again soon. The 5 star rating means a lot to our team...It’s our pleasure to serve you, appreciate you taking the time to notice our efforts. We value your feedback and look forward to seeing you again. Thanks
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Review titled Friendly staffs
Rated 5 stars out of 5
by Jess - Posted on 13 June 2024
Reception staffs and doctor in this practice are lovely. Reception staff explain everything to me how I should fill form online and this is easier for me to get appointment quick. I am happy every time I come to the surgery.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 13 June 2024
Thank you Jess. We are so pleased that you had a positive experience while using our service. We also thank you for taking the time to post you comment. We look forward to continuing to provide you with best service possible. I would like to invite you to join our PPG (Patient Participation Group) this will give you the opportunity to help us plan future changes in the delivery of our services and make the changes patient centred driven. Thanks- Chambis Georgiou
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Review titled Respectful Practice
Rated 4 stars out of 5
by Anastasia - Posted on 06 June 2024
I feel like whenever I have a had an issue and contracted the practice, the practitioners were able to resolve it.,My one complaint has always been getting an ppointment sorted, however, with the new accurx system in place I feel more comfortable and confident booking an appointment. There is 7 day process time period from when you submit your form, I feel if that could be lessened to 2 or 3working days it would be great.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Dear Anastasia, I would like to express our gratitude for the positive review. Your kind words are appreciated. Thanks for taking the time to share your feedback. We’re looking into the possibility of shortening the time span and will discuss this at our next PPG meeting. “We look forward to providing you with health Care again soon!” Thanks' once again. Chambis (PM)
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Review titled Helpful reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Reception staff have been very polite and helpful with my mum. She struggles speaking English, reception staff have been patient with my mum and very understanding.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 13 June 2024
Thanks for taking the time to post this review. It does boost our staffs moral when patient's acknowledge their efforts. We would welcome you and your mother; if you had some spare time to join our Patient Group(PPG). Your comments and suggestions would help us when planning future services for the local community. You may download a form for joining the PPG from our website, alternatively, we have forms in the waiting area and at the reception desk. Thanks you- Chambis, Practice Manager.
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Review titled Amazing service
Rated 5 stars out of 5
by Ian perring - Posted on 06 June 2024
Today I came to the surgery regarding my medication, the staff at the reception was very helpful and understanding.
Visited June 2024
Review titled Bermondsey Spa Medical Centre
Replied on 06 June 2024
Thanks for your 5 star review! We sincerely appreciate your feedback. We're here to serve you anytime. We're so grateful that you took the time to leave us a review. We are also glad that our team managed to help you with your medication in a professional and friendly manner. We are happy that you feel confident in using our health service. Thank you!
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Review titled Terrible reception staff
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Terrible reception staff when I tried to book an appointment. They were rude, unhelpful, no interest in patient welfare. Refused to book appointments. Ignored patients when standing in queue. Tried to provide medical advice when not qualified. Could not access GP appointments or medication.
Visited May 2024
Review titled Bermondsey Spa Medical Centre
Replied on 29 May 2024
Dear Patient. Thanks for taking the time to provided your feedback. We do understand your frustration. The face-to-face appointments do need to be triaged with a phone call first, and our receptions are trained as Primary Care Navigators. We are very sorry that you have had such a negative experience and would be very happy to discuss this further to see what we could do to assist you. Regards- Chambis Practice manager.