Bennetts End Surgery - Ratings and reviews
Reviews
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Review titled Disaster
Rated 1 star out of 5
by Adrian - Posted on 03 April 2024
What is the point of it? You start calling them at 8am sharp when they open, you are told by automated system that you are 16th in the queue, you wait for 48 minutes to get through, someone answers your phone just to be told you are unlucky and should try again tomorrow as there are no bookings left. If that was the NHS goal to deal with number of patients then missions accomplished I guess!
Visited April 2024
Bennetts End Surgery has not yet replied.
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Review titled Efficient once I got through
Rated 3 stars out of 5
by Brian Frank Worrell - Posted on 05 December 2023
Once I managed to talk to a doctor with a phone back appointment, things proceeded quickly and efficiently. Getting through in the first place is the difficulty and the on-line triage system didn't seem to work for me.
Visited December 2023
Bennetts End Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by pete rust - Posted on 06 December 2023
Doctors are spot on once you see them ! Administration and contactablity is dreadful long waits for answers and unhelpful, fill a form in when you go online out of order.
Visited December 2023
Bennetts End Surgery has not yet replied.
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Review titled A continuously stressful experience
Rated 1 star out of 5
by Tracy - Posted on 18 December 2023
I dread myself or my children needing anything from this surgery and do as much as possible to keep my interactions with them minimal. From my recent experiences they have changed their contact procedure again (several times over the last few years). Now you cannot phone or go in to get an appointment, you must complete the form online. Often this form is not working. Twice I have completed with no contact. Eventually I phoned and the receptionist filled it in over the phone and managed to get an appointment. My son's experience is that he has had a badly infected toe for over 11 weeks and 2 rounds of antibiotics, yet not a single doctor has looked at this in person. My own experience is the joy of trying to have a medication from an external consultant added to my regular prescriptions. We've sent letters and I've dropped them off in person but three months later, nothing. To contact them I must do it online (form is out of order) or call up after 2pm (phone line often says it is closed). When you can actually get through to see someone the doctors here are amazing, it's just that you have to endure the battle of endurance and wits to somehow contact them in the first place.
Visited December 2023
Bennetts End Surgery has not yet replied.
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Review titled Appointment difficultly
Rated 3 stars out of 5
by Caryl Burns - Posted on 23 November 2023
Difficult to obtain an appointment with Surgery, but after servuce very good.Speed of follow up Hospital appointment great
Visited November 2023
Bennetts End Surgery has not yet replied.
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Review titled Awful communication
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
Asked for ecg,blood pressure and bmi to be printed off cause they aren’t sending result off so I have resorted to hand taking them to my mental health team. They ended up printing blood tests from June rather then the recent ect done in October tbh a joke of a surgery been waiting four weeks for an appointment to have my ecg and get the results let alone the time from the adhd meds being prescribed very angry
Visited October 2023
Bennetts End Surgery has not yet replied.
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Review titled Excellent GP practice
Rated 5 stars out of 5
by Daisymay Ward - Posted on 13 October 2023
I am writing this review on reflection specifically of how impressed I have been this year relating to the treatment of my young child at Bennett’s End Surgery. The online medical request service is accessible and easy to use, and I am always contacted promptly regarding the medical issues my son has had. He is always seen is person when required or over the telephone where appropriate, on the same day. The GP who we’ve recently had a few appointments with is kind, thorough in his assessments and provides helpful advice. After seeing him I feel confident that my child’s medical problem is dealt with appropriately. I have also been able to see the same Dr for ongoing medical problems. The on site pharmacy is running well despite a recent fire, and the reception team are always helpful, polite and professional. As a parent I always feel confident, reassured and grateful for the service provided by Bennett’s End Surgery.
Visited October 2023
Bennetts End Surgery has not yet replied.
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Review titled Lack of communication
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2023
Made appointment for a medical manager regarding my fathers death called 3 times message for a call back within 72 hours 2 times still waiting 6 weeks later plus not sleeping over this
Visited September 2023
Bennetts End Surgery has not yet replied.
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Review titled Very confusing message
Rated 3 stars out of 5
by Anonymous - Posted on 15 September 2023
I have been unable to contact the surgery today to request a routine appointment because you have 'reached capacity' for online queries for the day. Trying to find alternative methods of communication I have read that the system will be changing from 14th March, but it seems to have already changed as there is no method telephone contact available. Has the system changed 6 months ago and no-one has bothered to include the year or update the message from 'will be' to 'has been'? When mentioning a change that will happen on a particular date it would sensible to include the year and to update the message when that date has passed.
Visited September 2023
Bennetts End Surgery has not yet replied.
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Review titled Extremely Disappointed in Lack Lustre Consultation
Rated 1 star out of 5
by Wendy Clark - Posted on 23 August 2023
I received a message informing me that my telephone consultation would be pm today. Little did I know that it would eventually arrive at nearly 8pm. I explained that I had been advised by my podiatrist to contact my doctor due to the fact I had spent thousands of pounds and years trying to get rid of a fungal nail infection to no avail. The conversation was not particularly forthcoming, maybe due to the lateness of the day but it came across that the gentleman GP thought it was just a vanity issue for me and explained that even though they could take clippings and get them tested to be perfectly honest if I didn't have diabetes he didn't think there was much point in me persuing this route. I did explain that I was not particularly happy with the outcome of the conversation especially as the infection had not been seen by anyone at the doctors surgery. I am not usually one to complain but just felt the conversation I had today felt like I wasn't being particularly listened to and was extremely unproductive.
Visited August 2023
Bennetts End Surgery has not yet replied.