Benhill & Belmont GP Surgery - Ratings and reviews
Reviews
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Review titled Impossible to see a GP
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I moved into area recently, registered with the practice now I am having chest pain and finding it impossible to get appointments only Telephone appointments. Really bad
Visited March 2023
Review titled Benhill & Belmont GP Surgery
Replied on 31 March 2023
Dear Patient, Thank you for adding this review. The NHS is under immense pressure, and we can not continue to provide safe limitless care at its current levels in General Practice in the way we did prior to the pandemic. As such we, like many practices throughout the NHS we have changed the way we are working. Thus offering Telephone appointments with a clinician in the first instance and if appropriate followed up by the clinician with a face to face appointment. The NHS is working very hard to sign post patients to available services as not everything needs to be addressed by a GP. In the last few months the demand exceeds capacity on a daily basis. Even when we are providing the above average contracted number of appointments. We have to manage this and telephone appointments are enabling us to provide an appropriate, safe and equitable service to our patients. We are not an emergency service and with chest pain we would signpost you to 111 or if appropriate A&E. I am sorry you feel this way, as you can see many patients are happy with our service. If you would like to discuss your individual circumstances further please do not hesitate to contact me. Dawn Dennis - Practice Manager.
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Review titled Really responsive and caring Clinical Team
Rated 5 stars out of 5
by James Gale - Posted on 05 October 2022
I have been a patient here for over 30years. The team go over and beyond here. Things have changed with COVID but I have also been able to be seen if needed. The receptionist and friendly and polite. The Doctors and ANPs provide personal cenre care.
Visited October 2022
Review titled Benhill & Belmont GP Surgery
Replied on 31 March 2023
Dear Patient, Thank you for taking the time to provide a review for our practice. It is very much appreciated. As a team we try very hard to provide the best service to our patients, and this has been even more challenging with the recent excessive demand. I will ensure that your positive comments are passed onto all of the team. Many thanks again Dawn Dennis - Practice Manager
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Review titled Very professional, thorough and timely.
Rated 5 stars out of 5
by Cam - Posted on 05 July 2023
Prompt investigative work (us and ct scan at St Helier) called for by the practice led to diagnosis of a genetic problem which required referral to a specialist consultant for ongoing monitoring/treatment. This continues to date. Complications more recently occurring as a result of the genetic disorder have been quickly recognised by the practice and remedies implemented. It is an evolving situation for myself. I am fully confident in how my diagnosis has/is being managed by the practice. Indeed a comment was made to me by the consultant at St Helier regarding the though work done by the practice before the ultimate and necessary referral to himself; hence improving the overall efficiency of the process. This apparently, in his experience, is not always case.
Visited September 2022
Review titled Benhill & Belmont GP Surgery
Replied on 15 March 2024
Dear Patient, Thank you so much for taking the time to share your positive experience of our practice. I will ensure this is shared with both our clinical and non clinical team. We try very hard to provide the best care to all our patients. I am very pleased to hear that you and your family are happy with our services. Many thanks again Dawn Dennis Practice Manager