Belmont Medical Centre
Eastholme Avenue, Belmont, Hereford, Herefordshire, HR2 7XTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Frustration
Rated 4 stars out of 5
by Peter - Posted on 16 March 2023
Having felt unwell recently, my consultant at the hospital had informed me i required an appointment at my GP surgery to arrange blood tests. Having phoned previously requesting appointments i found it impossible to get past the reception staff! They weren't exactly rude, but certainly obstinate and difficult. So, i rang to arrange the blood tests and also obtain advice as to why i was feeling poorly I was told, no appointment available, ring tomorrow! I did so and again told no appointment. I work at the County hospital, and in desperation contacted the Gastroenterology medical secretary to explain the issue She explained i had to be seen and emailed the practice Soon after i received a call and was triaged to confirm whether a GP would phone me or an appointment would be made. Half hour later a GP rang me back and said i need to come in for the blood tests! The problem seems to stem from the way appointments are generated. This needs to be examined and changed and fast! Reception staff are direct and blunt when asked if an appointment can be made. If you push the issue they become obstinate and flatly refuse to budge When i ring it's because i need to see a GP. I'm not a serial GP chaser, so i am poorly and need help and guidance. I don't want advice from a non clinical reception staff member. A review of the appointment process needs to be made an improvements implemented. Small wonder A&E is busy!
Visited March 2023
Belmont Medical Centre has not yet replied.
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Review titled Frustration
Rated 4 stars out of 5
by Peter - Posted on 16 March 2023
Having felt unwell recently, my consultant at the hospital had informed me i required an appointment at my GP surgery to arrange blood tests. Having phoned previously requesting appointments i found it impossible to get past the reception staff! They weren't exactly rude, but certainly obstinate and difficult. So, i rang to arrange the blood tests and also obtain advice as to why i was feeling poorly I was told, no appointment available, ring tomorrow! I did so and again told no appointment. I work at the County hospital, and in desperation contacted the Gastroenterology medical secretary to explain the issue She explained i had to be seen and emailed the practice Soon after i received a call and was triaged to confirm whether a GP would phone me or an appointment would be made. Half hour later a GP rang me back and said i need to come in for the blood tests! The problem seems to stem from the way appointments are generated. This needs to be examined and changed and fast! Reception staff are direct and blunt when asked if an appointment can be made. If you push the issue they become obstinate and flatly refuse to budge When i ring it's because i need to see a GP. I'm not a serial GP chaser, so i am poorly and need help and guidance. I don't want advice from a non clinical reception staff member. A review of the appointment process needs to be made an improvements implemented. Small wonder A&E is busy!
Visited March 2023
Belmont Medical Centre has not yet replied.
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Review titled Exceptional practice
Rated 5 stars out of 5
by Tracey - Posted on 20 March 2023
My GP goes above and beyond with regular phone calls and follow ups. I’ve had a rough 12 months and the support and help I have received has been outstanding! Even the reception team have always been helpful and always got me an appointment
Visited March 2023
Belmont Medical Centre has not yet replied.
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Review titled Fantastic Doctor
Rated 5 stars out of 5
by Nick Evans - Posted on 14 February 2023
I m a 56 year old amputee, in all my years this has to be the best interaction with a doctor. She talks to you like a human so relaxed and professional at the same time. I can't thank you enough for this .
Visited February 2023
Belmont Medical Centre has not yet replied.
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Review titled Above and beyond helpful
Rated 5 stars out of 5
by Tracey Pocknall - Posted on 13 February 2023
Explained to receptionists that my son was ill and recently had moved back to Hereford but had no idea who his gp was in Salford-could he register with you They not only got him registered that day within 2 hours he had a phone call and an appointment 45 minutes later where he was prescribed antibiotics for a nasty chest infection. Thank you!
Visited January 2023
Belmont Medical Centre has not yet replied.
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Review titled Such massive support from whole team.
Rated 5 stars out of 5
by Judith W - Posted on 02 November 2022
My GP and Practice team have supported me during the last year particularly, and prior, with multiple serious medical issues that have been ongoing. Every team member that I have needed to speak to has been caring, informative, sometimes very blunt and direct, helpful, honest and have always followed through with results, answers and guidance. I have felt valued and encouraged. Referrals to various hospital departments have been followed up and acted upon, also I’ve been offered access to specific online support and advice groups. Through the past year I have been able to withdraw steadily and safely from several long term medications, also to lose a lot of weight and increase activity and energy levels, through support from my GP and relevant Clinics within the Practice. My improvement so far means that I am today at last, following my GP appointment, in a position to attempt a return to work which I didn’t think was ever going to be a possibility this time last year. The Practice is always clean, bright and has lots of information available, Dr’s and Nurses always come to the waiting room to meet their patient appointments which feels personal and welcoming. I consider myself and my family fortunate to be registered with this Practice and am grateful for the excellent service that they provide.
Visited November 2022
Belmont Medical Centre has not yet replied.
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Review titled Wonderful Doctors and staff
Rated 5 stars out of 5
by Jade - Posted on 01 August 2022
Amazing staff. Receptionist's have always been happy and helpful! The doctors have always been knowledgeable and friendly. Our last surgery we struggled to speak to anyone in the phone let alone get an appointment and when we did they were always rude and spoke down to you. Belmont surgery has restored my faith in doctors as they have been nothing but amazing and helped get a diagnosis for my daughter that we had previously been fighting two years to get ! Cannot recommend highly enough!
Visited August 2022
Belmont Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by C R - Posted on 26 July 2022
Just moved Doctors to Belmont and have no complaints whatsoever. The staff are very professional and helpful with a friendly approach. We are very pleased to have joined the practice. Telephone calls are answered with a swift and pleasant response.
Visited July 2022
Belmont Medical Centre has not yet replied.
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Review titled Great practice / great Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2022
I can not fault Belmont medical centre I have contacted the surgery numerous times over the last several months for my daughter The staff have been very supportive and one doctor in particular has been working closely with my 4 year old daughter, so she can gain the confidence of going to the Doctors and allowing them to diagnose her illness
Visited June 2022
Belmont Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Sam - Posted on 21 May 2022
My Gp practice has always given me 100% care and support I have have regular appointments with my Dr due to complex health and struggles. My Dr and social provider have always been Fantastic and helped me so much. I struggle with trust and can't cope well with change but my surgery has always made me feel safe and that I'm getting the best care and support needed. I cant fault Belmont medical centre at all its a fantastic surgery.
Visited May 2022
Belmont Medical Centre has not yet replied.