Bellevue Medical Centre
6 Bellevue, Edgbaston, Birmingham, West Midlands, B5 7LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional clinical but fair logistic
Rated 4 stars out of 5
by Anonymous - Posted on 20 February 2024
The GPs, nurses or phlebotomists and pharmacists are all very professional, however, the booking of appointments is really bad. Received booking links from messages for online booking; but that system actually can’t make any bookings as there were no time slots available in the 2-week period even I tried the booking immediately after received the message. Then I tried several times within the 7-day validity, but I was unsuccessful each time. At the end, I still need to call the GP to make an appointment by phone. Though the receptionist confirmed a telephone consultation appointment initially, but soon she called back and changed to another date, telling me that there will be a confirmation message send to my phone. But the confirmation message was confusing: “Confirmation of appointment on 19 Feb 2024 09:00 at Modality Partnership - Bellevue Medical Centre. For queries phone 01217288540.” It sounded that it was a face to face appointment, but actually it was still a phone consultation. You know it took me to prepare a lot to take my 93-year-old dad to ho there by 0900. It was the wonderful Pharmacist n GP who were able to squeeze a time slot for seeing my dad in person.
Visited February 2024
Review titled Bellevue Medical Centre
Replied on 29 February 2024
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Impossible to contact surgery
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
Tried to order repeat prescription - medication not listed on my NHS repeat prescription list Went to surgery to request prescription and explained I was running out of medication. No action taken. Still no medication and no information or contact from surgery
Visited February 2024
Review titled Bellevue Medical Centre
Replied on 08 April 2024
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Frustrating
Rated 3 stars out of 5
by Anonymous - Posted on 19 February 2024
To me an email contact over health concerns would be far more useful than a”rating experience”. These days email is a consistent and documented link which is vastly superior to telephone contact. It also allows a patient to be very clear about concerns, dates, follow ups and symptoms. It would also make ongoing treatment or treatment recommendations far clearer.
Visited February 2024
Review titled Bellevue Medical Centre
Replied on 23 February 2024
Dear Patient, Thank you for taking the time to leave a review and providing feedback that will be shared with the Practice Kind Regards Patient Experience Officer
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Review titled Get information about my children's vaccines
Rated 4 stars out of 5
by Hossein - Posted on 22 February 2024
I came to this center to get information about my children's vaccines. The appointment was held without delay. The general doctor patiently and carefully checked the previous vaccines. The medical center was clean, neat and orderly. Thank you for all these good events, but I have two criticisms. 1- I am not fluent in English and I would like to be able to talk to the doctor or the receptionist through an interpreter. This was the fourth time I visited this center, but unfortunately, no interpreter was assigned to me in any of them. 2- I had delivered my children's vaccination card to the medical center a month ago so that the doctor could translate and check it with the help of an interpreter, but unfortunately this was not done and the doctor and I did it today without the help of an interpreter. This was very difficult and we may have made mistakes.
Visited February 2024
Review titled Bellevue Medical Centre
Replied on 23 February 2024
Dear Hossein Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Good service
Rated 5 stars out of 5
by Francis Olwa - Posted on 01 February 2024
They followed up on a blood test results and recommended that I start treatment from my condition
Visited February 2024
Review titled Bellevue Medical Centre
Replied on 23 February 2024
Dear Francis Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Great Service to patients.
Rated 5 stars out of 5
by Flavia Rodricks - Posted on 01 February 2024
My first visit as a patient as I have just moved from Hong Kong to the United Kingdom. Very friendly staff, professional and reassuring. I went for my blood tests and general health questions as I am new to the United Kingdom. I happened to also feel under the weather. I got a phone consultation checking on me soon after when I left the clinic. Happy with the staff and their support and have attended to me quickly. I called on Monday saying I am new and they gave me an appt for Thursday - today. Fantastic.
Visited February 2024
Review titled Bellevue Medical Centre
Replied on 23 February 2024
Dear Flavia Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Excellent service by the nurse who took bloods ..The nurse was extremely polite and very professional Almost painless...
Visited January 2024
Review titled Bellevue Medical Centre
Replied on 17 January 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Wonderful pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2024
I do not know her name, but I have spoken with her many times. She is efficient, patient and understanding.
Visited January 2024
Review titled Bellevue Medical Centre
Replied on 17 January 2024
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Good practice
Rated 4 stars out of 5
by Sam - Posted on 09 January 2024
We have been with Bellevue since it took over the Hyman practice on Bath Row. Was terribly unimpressed with it. N was considering looking for another practice to go to. Changed my mind. The practice has improved very significantly. Very pleased I didn’t leave.
Visited January 2024
Review titled Bellevue Medical Centre
Replied on 17 January 2024
Dear Sam We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Why?
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Telephone appointments with Useful communication with GP and pharmacist both achieving objectives Unfortunately no facility as yet for two way email/ messaging communication which would save further time
Visited January 2024
Review titled Bellevue Medical Centre
Replied on 31 January 2024
Dear Patient, Thank you for taking the time to leave a review. We do not offer consultation's via email, this is not currently something that has been considered Kind Regards Patient Experience Team