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Bellbrooke Surgery - Ratings and reviews

Reviews

Displaying 1 to 8 of 8

  1. Review titled No appointments

    Rated 1 star out of 5

    by Anonymous - Posted on 24 November 2023

    I put a request through on patchs as surprising I couldn't get through on the phone. I have been in severe pain for days and asked for an appointment. I was told to call back the next day at 8am, that has to be a joke I cannot get through normally never mind the busiest time of day. I tried again in the afternoon thinking the phones would be quieter to see if there were any cancellations, surprisingly I was on hold for 30 minutes. I will now have to use the walk in centre who will only tell me to go my gp which I cannot get an appointment to, so looks like I'm in pain for the foreseeable.

    Visited November 2023

    Report as unsuitable

    Review titled Bellbrooke Surgery

    Replied on 27 November 2023

    Thanks for your review. We monitor our average telephone wait times which are generally under 5 minutes. Unfortunately whilst I can try to address an issue raised with me an anonymous comment on here is impossible to trace and resolve. Perhaps it would be sensible to contact the practice direct and we can see if we can address the issue

    Report as unsuitable

  2. Review titled Unhelpful

    Rated 1 star out of 5

    by Anonymous - Posted on 18 November 2023

    Visited a doctor on Friday evening to discuss insomnia and serious hormonal acne issues. It's difficult to explain your personal troubles as it is so after 30 mins of me pouring my heart out the doctor assured me he has gotten me all the right help. Apparently, over the counter antihistamines are the way to go forward for serious insomnia and he never bothered sending an acne cream through to pharmacy. Absolute lack of care, empathy and understanding. I feel worse off than before I attended this appointment. If you have an opportunity to do so seek a different practice for help.

    Visited November 2023

    Report as unsuitable

    Review titled Bellbrooke Surgery

    Replied on 20 November 2023

    Thank you for the feedback. It is difficult to comment on anonymous cases. In this case I note the review details an appointment on a Friday evening - the practice do not open on a Friday evening - we provide our building space for the local Extended Access Service Team. As such I'm afraid the GP you detail is not in any way related to the practice and I can not really add further comment

    Report as unsuitable

  3. Review titled Rude receptionist

    Rated 1 star out of 5

    by Anonymous - Posted on 24 October 2023

    I am 31 week pregnant, moved to Doncaster and I’m in the process of changing GP but needed a sick note for now , was trying to get appointment with GP and I’ve been told my problem is not emergencies and I won’t get appointments in next 2-3 weeks. On the end of the conversation the person working in reception told me : if you don’t like our service you can register in Doncaster. I’m with that GP for nearly 10 years, most of the time people who are working in reception are rude and not helpful.

    Visited October 2023

    Report as unsuitable

    Review titled Bellbrooke Surgery

    Replied on 30 October 2023

    Thank you for your review - unfortunately as it is anonymous I find it difficult to address or provide any real answers/solution. Like every GP practice we do have to prioritise our appointments for those most in need and typically if someone is just seeking a fit note then we would utilise a routine appointment slot which may be a week or two in advance. Our ability to provide a service may also be impacted by the stage of any transfer to another GP - and how long ago you left for Doncaster? I hope that having been with us for 10yrs you have on the whole found the service more to your liking and apologise if this last interaction has left you feeling let down

    Report as unsuitable

  4. Review titled Can they be more accommodating especially children

    Rated 2 stars out of 5

    by Anonymous - Posted on 24 October 2023

    Not receiving your call or either on hold for very long minutes and end up not having to get an appointment despite the need to be seen by GP. My daughter had a recent chest infection which could have been managed in the surgery if only they gave her just minutes to be checked and prescribed with antibiotics. I have to go to Walk in Centre and be sent to Hospital only to be seen to have antibiotic started which can also be done by GP.

    Visited October 2023

    Report as unsuitable

    Bellbrooke Surgery has not yet replied.

  5. Review titled Appalling practice

    Rated 1 star out of 5

    by Anonymous - Posted on 25 May 2023

    Cannot get an appointment even when you physically queue up for opening at 8am. The reception staff seem to be the ones who decide who can have an appointment. I was told I couldn’t have one for 4 weeks as I ‘wasn’t an emergency as I was still able to go to work’. I don’t get paid if I don’t go to work. I have been at this practice for 30 plus years but recently the appointment system seems to be failing. The wait time on the phone line is more often than not around 45mins & you seem to stay 2nd in the queue an awful long time. This practice has extended opening hours a couple of days a week but even then you can’t get an appointment. Look into registering at other practices first if you can.

    Visited May 2023

    Report as unsuitable

    Review titled Bellbrooke Surgery

    Replied on 30 October 2023

    Thank you for your review. Its unfortunate this is anonymous as I would be able to look in to this and assess where we may improve or given you a more complete explanation had this been raised directly with me. I'm sure you will be aware that the appointment systems at all GP practices are under considerable pressure right now as is the whole health care system. We have significantly more demand than capacity and that demand is growing and we do have to prioritise appointments and deal with them on the basis of need. There is no preferential treatment should you decide to queue up rather than telephone and we do not prioritise on a first come first served basis. You could try online options which provide a different route in to our services We have installed monitoring systems for our telephone lines during the last 18 months and again given the details I could have addressed your issue with waiting times on the telephone. Since we made the change the average wait time now is under 3 minutes. I can't really help with any issues with regards extended opening hours - we provide the premises for the extended access service for all the practices in the Leeds 8, Leeds 9 area but do not deliver the service itself - I guess difficulty in obtaining appointments in extended access shows the pressure on the system in general. Andy Haigh, Business Manager

    Report as unsuitable

  6. Review titled very poor practice

    Rated 1 star out of 5

    by Anonymous - Posted on 09 March 2023

    The reception staff reamian unhelpful and rude. I am dealing with a cancer diagnoses and cant get in to see a health care assistant for blood tests or request another fit note. There is no understanding, compassion or flexability from these receptionists.

    Visited March 2023

    Report as unsuitable

    Bellbrooke Surgery has not yet replied.

  7. Review titled Shocking

    Rated 1 star out of 5

    by Anonymous - Posted on 02 March 2023

    Its amazing how this GP practice is always "busy" and never has any appointments but yet when you rock up at site for something, there's never any patients sat in there. You can contact the King quicker than getting an appt here, and if you have had tests done, don't expect the GP's here to speak about the results. I collected my script this morning and had to ask the pharmacist my queries as I have been refused x3 appts here to discuss my results. Anyhow, the pharmacist was extremely shocked about me being refused appointments and has advised me the best he could about what I have been prescribed but also told me the way to report this GP for not following the 5 values of CQC. Safe, Caring, Responsive, Effective and Well-led. Its not safe to send a prescription to the pharmacy and not explain to the patient what is wrong and why they need to take it. Its not very caring either to leave a patient concerned about results they cant get any information about. Its not very responsive when your refused 3 different appts to discuss something your concerned about. The surgery isn't very effective if it doesn't even bother to follow up its patients after tests/investigations, and last but not least well-led!!! Well if I was the manager and my staff were refusing concerned patients appts I wouldn't be happy I was doing my job correctly. My advice to all thinking of registering here, don't bother. There's much better services out there who provide care and consideration to their patients and not just contempt.

    Visited February 2023

    Report as unsuitable

    Bellbrooke Surgery has not yet replied.

  8. Review titled Awful service

    Rated 1 star out of 5

    by Anonymous - Posted on 30 January 2023

    Absolutely disgusted with the reception staff no respect tried so many times to get an appointment no luck even been to the surgery at 8 and said I couldn’t have an appointment as it wasn’t urgent enough!!! I have been with this surgery since I was child never has an issue but now would definitely not recommend it!

    Visited January 2023

    Report as unsuitable

    Bellbrooke Surgery has not yet replied.