Beeches Surgery - Ratings and reviews
Reviews
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Review titled Call the surgery
Rated 2 stars out of 5
by Anonymous - Posted on 06 July 2022
I am trying for more than a week to call the surgery! I can’t get trough, I have been made 40/45 calls a day from 8am to 5pm. An answering machine is answering and the line is cutting off after a minute every time. From 8 am to 8.15 am the line is busy and after that the answering machine is going on! I need an urgent visit from the doctor, but it seams impossible. Three weeks ago I reached the reception and I have been told that there were not appointment available, I have been referred to another clinic. I went there and no appointment has been made from my surgery! Also I have received a message from the clinic to book ab appointment for a visit with the nurse! But how van I reach the reception? No answer at all from them! The only good experience I have in this clinic is with the nurses. They are very kind and caring. On the other hand out of four doctors I saw in all these years at the clinic only one was professional and willing to listen and understand the problems! The others doctors made me feel uncomfortable and a feel that I was wasting their time!
Visited July 2022
Review titled Beeches Surgery
Replied on 12 July 2022
Dear Patient, Thank you for your feedback. We apologize for the difficulty you have had in accessing the service. Our telephone lines are open 8am to 6:30pm Monday to Friday. Please call the surgery and ask to speak with the Practice Manager and we will be happy to look into your matter mentioned above as its difficult for me to comment without looking into it. We are happy that your experience with the nurses have been good. Our clinicians work hard keeping at heart the best interest of the patients and I am sorry if you have felt otherwise. Please contact us if you wish to discuss any matter you have raised in your message. Best wishes, Beeches Surgery.
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Review titled review
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2023
I went for an examination, the doctors didn't examine me at all, they looked at their computer all the time and from there they decided what the disease was, they didn't touch me, they didn't examine me, and they didn't even pay attention to me.
Visited June 2022
Review titled Beeches Surgery
Replied on 23 October 2023
Dear Patient, Thank for your feedback. We are extremely sorry for your experience. We would be extremely grateful if you could please contact one of the managers to discuss in more detail to see if we can offer you any more support. Please can you either call or come into surgery to speak with us. Kind regards, Aleema
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 27 June 2022
I have heard horror stories about contacting GP practices in general, but found it very easy to make contact with Beeches Surgery to arrange a GP consultation. I got through straight away in the morning, had a phone call with a GP a couple of hours later and managed to get a blood test the same day. On this occasion I probably would have preferred a face to face appointment, but I can't complain about getting an appointment, blood test etc all on the same day. I subsequently called the surgery to arrange an appointment to discuss my blood results and was offered one the same day - fantastic service! Thank you Beeches Surgery. People are quick to knock the NHS, but I have had a very positive experience.
Visited June 2022
Review titled Beeches Surgery
Replied on 27 June 2022
Dear Patient, Thank you so much for your feedback. We really appreciate your positive comments and we have shared your feedback with our staff as they working hard at the reception to provide best care to our patients. We are so happy to have been able to provide you with the same day appointment. Please do call the surgery if you require a face to face appointment. After an initial triage, the clinician will advise the reception to book a face to face appointment as required. Thank you Beeches Surgery.
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Review titled Helpful & reassuring visit to nurse
Rated 4 stars out of 5
by Anonymous - Posted on 07 June 2022
A very clear explanation of blood test results and sensible plan for going forward. Helpful & reassuring overview.
Visited June 2022
Review titled Beeches Surgery
Replied on 14 June 2022
Dear Patient, thank you so much for your appreciation and feedback. I have passed on your comment with the nurse. We are happy that you getting the care you deserve. Best wishes, Beeches surgery.
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Review titled Hard to get through
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2022
I rang on Tuesday 5th June at 3.30 pm and waited 16 minutes before the phone was cut of by an answer machine saying they were closed . I rang again and waited 13 minutes . Previously I’ve rung and it’s been a 13-16 minute wait before someone has picked up . An incredibly rude receptionist picked up and was not helpful with the issue I needed I asked if I could leave a message and the doctor could decide to call me back or not but was told no you call back at 8 am ( same old same old ) I know from experience I’ll be ringing back , won’t get an appointment and will be going round and round the merry go round for a few days The protocol of ringing at 8 am even if you need help with paperwork or something else and the refusal by the receptionist to ask doctors to call you back or even to pass on a message and get the doctor to decide whether they would call you back is so frustrating it makes me want to scream . I have had other receptionists who sometimes try and help but mostly they just give you the ring at 8am spiel and can’t be bothered to go the extra mile ( even inch ) Why is it so hard to pass a message on and get the doctor to decide whether they can call you back or not Very very simple Just be more helpful or is that just impossible ? Things that you would take for granted at other practices are just not happening here I have dealt at leat 30 times in the last few months with my mothers surgery . Each time I’ve left a message for the doctor they have called me back . They have been kind , polite and it’s been such a different experience than the struggle I have every time I ring Beeches surgery so I just don’t get why this practice is so difficult to deal with and why they refuse to change their protocols to make it easier for patients to get things done . If you don’t believe me ring round a few practices yourself and see how easy it is to get a response or to get things done Only stay because a couple of doctors and nurses are nice but maybe it’s just time to give up with this practice
Visited May 2022
Review titled Beeches Surgery
Replied on 06 June 2023
Dear patient, Thank you for your feedback, and apologies for the experience you have shared above, our reception staff are all highly trained professional member of our team, but we will discuss your raised point with the team in our next monthly team meeting. Our team always strives to give the best appropriate care to our patients and signpost them as required. Please call surgery and ask to speak with the Practice Manager Vani Yoheswaran and she would be happy to speak with you on your case basis to address your issues raised and hope to resolve it for you. Best wishes, Beeches surgery
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Review titled Amazing nurse
Rated 5 stars out of 5
by Laura - Posted on 31 May 2022
My son has a very bad phobia to needles. The nurse called him before we came as he was refusing, talked him round to come in. And spent time with him, made him feel relaxed and had some great ideas to get him through. I can not thank the surgery and nurse enough for how they are treating my son. He has had two injections so far, and they have organised for him to have the other two in the next holidays. It’s the little personal touches that are important for GP surgeries.
Visited May 2022
Review titled Beeches Surgery
Replied on 06 June 2022
Dear Patient, Thank you for your feedback. It is very encouraging to have your positive feedback for the practice and the staff. We are pleased that we were able to organize the injections for your son and all went well for him. We have passed on your feedback to the nurse. Best wishes, Practice Manager.
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Review titled Good care when you finally get to see dr
Rated 2 stars out of 5
by Anonymous - Posted on 07 April 2022
Rang Beeches Surgery today Have almost got used to never being able to see a dr so wasn’t surprised that I was told I could only have a telephone consultant with the nurse . Was shocked when the dr rang me back and having done a triage asked me to come in. I went down and rang the buzzer several times ( despite the large notice saying only press once ) As usual after some minutes no one opened the door. I was not feeling well , it was cold and so after many minutes of waiting I rang the practice . After sometime a receptionist picked up and I asked her how long I would be expected to wait and she asked me if I’d rung the buzzer !! Clearly yes and this is not the first time this has happened. Both receptionists were behind their desks which as we all know is right near the front door so how can they have not heard . Come on Beeches Surgery … your staff are letting you down Clinical care is good but as many others have said your management is very poor , treatment of your patients before and after they leave your surgery is terrible . Listen to your loyal patients and change your management and train your receptionists to treat people with more respect . Covid is long over but you seem to be the only practice that still has not resumed normal appointments Please go back to being that friendly local accessible surgery that you used to be !!
Visited April 2022
Review titled Beeches Surgery
Replied on 26 April 2022
Thank you very much for your comments. We do take patients views on board. Please contact our Practice manager to resolve your issues to your satisfaction.
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Review titled Used to be good
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2022
Been with beeches surgery for over 20 years and have finally had enough. The staff on the desk are just plain rude. Can take days, just to get even a telephone consultation. Since covid this practice has become not fit for purpose. Still no face to face appointments (seen my dentist twice) for over two years. Dr's are very dismissive and arrogant and i just get told to call back in two weeks every time. Trying to book an appointment is just as frustrating and on plenty of occasions been told that all consultations by phone have been taken, after 1 hour of being constantly engaged or just not bothering to answer the phone. Used to be a great surgery but no longer the case.
Visited April 2022
Review titled Beeches Surgery
Replied on 26 April 2022
Thank you very much for your comments. We do take patients views on board. Please contact our Practice manager to resolve your issues satisfactorily.