Beccles Medical Centre
St. Marys Road, Beccles, Suffolk, NR34 9NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind and helpful
Rated 5 stars out of 5
by Donna - Posted on 17 October 2023
I would just like to thank the receptionist who I spoke to this morning (17/10/2023) who showed kindness and empathy when it was greatly needed.
Visited October 2023
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Donna, Thank you for your feedback it is most appreciated and I will pass this along to the team. Kind regards Samantha - Care Coordination Manager
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Review titled Kindness
Rated 3 stars out of 5
by Anonymous - Posted on 14 September 2023
After escorting an 85 year old gentleman to an appointment with a GP this morning I would like to say I believe it is time some system is provided where patients can just drop a letter or urine specimen without being rudely told that they needed to join the queue that was lengthy & slow(to be expected). This man had a walking frame, have severe walking problems, 85 years of age. I have witnessed this reaction on various occasions especially to elderly patients. Whilst I do not agree with patients rudeness, it does work both ways.
Visited September 2023
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear patient, Thank you for taking the time to give us your feedback. Letters can be posted through our letter box which is checked daily. Urine samples needed to be collected by a member of the team ensure they are logged correctly for our nursing team to process. We nominate a 'queue buster' to assist with long queues during busy times. We are also investigating the opportunity for some seating along the wall near the Reception desk to enable a rest stop for patients in the queue. I will share this feedback with the Reception Team. Samantha - Care Coordination Manager
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Review titled Minor Injury Clinic
Rated 1 star out of 5
by luccille Mason - Posted on 15 August 2023
When with a Minor Injury to the surgery this morning. They would not see me. Made me fill in a Patch's form. It says on the Minor Injury page that you must not fill in a patch's form. Its now 4pm and I have not been seen and have not had a appointment to see anyone.
Visited August 2023
Review titled Beccles Medical Centre
Replied on 17 August 2023
Thank you for your comments. We are see our patients for minor injuries, if the accident has occurred in the last 48 hours. On investigation I can see we completed a patch's form on your behalf and you have now been seen. I hope this issue has been resolved
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Review titled Excellent service - friendly & responsive
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Earlier in the year, I contacted this medical practice for HRT advice & help and the service was excellent & helpful. I used PATCHS which is a good system. Pharmacy on campus is great too. Most recently (last few days) when I was ill, the centre was easy to contact by phone, took on board all my details and I was seen the same day with a thorough check by the GP. Excellent service when I hear the horror stories elsewhere
Visited July 2023
Review titled Beccles Medical Centre
Replied on 23 August 2023
Dear patient, Thank you for your feedback, we are glad to hear you had a positive experience and will share this review with the team. Kind regards Beccles Medical Centre
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Review titled Very pleased
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
After two consultations with GPs and a Pharmacist, and following their expert medical and lifestyle advice, I've been able to stop taking all my medicines except for precautionary statins. The nurses have been excellent taking blood samples, the results have been made available quickly and the follow-up advice has been excellent. Thank you to everyone at Beccles Medical Centre.
Visited May 2023
Review titled Beccles Medical Centre
Replied on 23 August 2023
Dear Patient, Thank you for sharing your positive experience with Beccles Medical Centre. We will be sure to share this with our team. Kind regards Maddison Deputy Operations Manager