Beccles Medical Centre - Ratings and reviews
Reviews
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Review titled Not really fit for purpose
Rated 2 stars out of 5
by Sam T - Posted on 12 April 2024
Another wasted journey. Waited just under 2 weeks for a rare face to face appointment only to be told there's nothing really wrong, and if there was, putting a name to it wouldn't matter because the treatment would likely be the same. I've also had two communications via text asking for feedback for the various systems I have been asked to use. The first one I couldn't reply to, nor did it give any indication of how this feedback could be given so I assume you don't really want it. The second link for feedback for today's appointment was a broken link. Very apt. Yes, I could call to leave feedback but if you want it, provide a way to give it! Whenever patients call in there is a long list of reasons to hang up on repeat until the call is answered. I am very much alone in my efforts to alleviate my back pain it would seem.
Visited April 2024
Review titled Beccles Medical Centre
Replied on 15 April 2024
Hi Sam T , I am sorry you did not get the answers you were hoping for at your appointment. If you are able to contact me at the surgery I can review your appointment notes and look if there is anything else we can offer you. I would like to assure you that face to face appointments are not a rarity and we have regular appointments, in person, with all types of clinicians at Beccles Medical Centre. As for the links for the feedback I apologise the links were not working and I have flagged this to our IT team to investigate. We have various ways to contact the surgery, via PATCHs, on the phone or in person and are happy to answer any queries you may have. We have a team of Advanced Practitioners who specialise in MSK (musculoskeletal) and can also provide information on how to self -refer to community physiotherapy. Please contact me and the surgery and I can assist you in getting to the right team to help you with your back pain. Yours sincerely Samantha McCluskey Care Coordination Manager
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Review titled Quick response and caring approach
Rated 5 stars out of 5
by Louise Z - Posted on 15 March 2024
I have booked through Patches twice in the last two weeks and they really seem to be getting it right. Both times I had a call back within 2 hours from a friendly and professional person, and a same day appointment to see doctors who were very thorough and reassuring. The surgery was also a pleasant place to be. Thank you.
Visited March 2024
Review titled Beccles Medical Centre
Replied on 27 March 2024
Thank you for your positive feedback, I am pleased you were successful with your PATCHs requests and we were able to treat you promptly. Kind regards Sam Care Coordination Manager
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Review titled Excellent with children
Rated 4 stars out of 5
by Rachel Johnstone - Posted on 21 February 2024
I took my daughter to the surgery today, she hasn't been since she was a toddler and she was extremely anxious about it. The man we saw was excellent with her, gave her a thorough check over without making a big deal about it and put her at her ease. He was also great with me, answering my questions and giving advice from one parent to another. My daughter left feeling calm and happy, and hopefully won't be so anxious next time.
Visited February 2024
Review titled Beccles Medical Centre
Replied on 04 March 2024
Thank you for your review and that is lovely to hear - I will be sure to share this with the team. Kind regards Sam McCluskey Care Coordination Manager
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Review titled System concerns
Rated 3 stars out of 5
by Tufty - Posted on 16 February 2024
Thinking of moving to Beccles. The telephone was answered very quickly. Lovely lady explained that to make appts you go through "the patches" system. This worries me as I am not very good at computers and my friend who may move too does not like computers. The feedback seems very negative and this worries me as I suffer from bad eczema; asthma and anxiety issues. I tend to be able to book for one week ahead down here in Kent with no problems and making appts on telephone. Can anybody give some positive vibes to help me as its a lovely area
Visited February 2024
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Tufty, Please don't panic - our appointments and requests for clinical advice are managed through the PATCHs system. However our Care Navigators are trained in assisting patients with the process or submitting on your behalf if you are not able. We have a dedicated IT team who offer appointments to patients who wish for assistance in setting up PATCHs, the NHS app or anything IT related. We are hosting a digital inclusion day to show patients all available options to them and to be on hand for any questions on Wednesday 28th February 10:00- 14:00. Please do not hesitate to get in touch if you have any questions Samantha - Care Coordination Manager
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Review titled Supporting someone in mental health crisis
Rated 5 stars out of 5
by Sylvie - Posted on 21 February 2024
I just want to say thank you to the Beccles team who handled two calls I made yesterday. My client was experiencing a crisis and needed medication sent to a different pharmacy outside of Beccles. The team was very patient and was able to help rapidly. Thanks again!
Visited February 2024
Review titled Beccles Medical Centre
Replied on 04 March 2024
Thank you for taking the time to write your review. I am so pleased we were able to help and I hope your client is well. Kind regards Sam McCluskey Care Coordination Manager
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Review titled Failure of GP Practices Own Policies
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
The practice has spent much attention and focus on "Patches" as a method for patients for contacting the practice for non emergency appointments and enquiries. I assume this is to reduce the pressure on telephone access which for the Beccles surgery is abysmal by experience. After receiving four blunt text messages from the practice for failing to attend appointments for Flu and Covid vaccinations we are now exasperated. Each of these appointments were cancelled through the "Patches" system some two to three weeks before they were scheduled. This has been totally ignored and the practice has appeared to have failed to integrate their own internal communications. It is of note that the reason for cancelling these services was to arrange these services externally in a good and timely manner and on a single appointment. The Beccles practice would not offer both injections together nor would they schedule these for my wife and I at the same time. Our experience of the management of these routine practices is poor and difficult to access.
Visited October 2023
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear patient, Thank you for taking the time to send your feedback. Without contact details I am unable to check the messages received on PATCHs to cancel your appointments to see what happened. If you would like me to check this for you and then I can arrange to have the DNA message removed from your record then please contact me at the surgery. Samantha - Care Coordination Manager
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Review titled Kind and helpful
Rated 5 stars out of 5
by Donna - Posted on 17 October 2023
I would just like to thank the receptionist who I spoke to this morning (17/10/2023) who showed kindness and empathy when it was greatly needed.
Visited October 2023
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear Donna, Thank you for your feedback it is most appreciated and I will pass this along to the team. Kind regards Samantha - Care Coordination Manager
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Review titled Kindness
Rated 3 stars out of 5
by Anonymous - Posted on 14 September 2023
After escorting an 85 year old gentleman to an appointment with a GP this morning I would like to say I believe it is time some system is provided where patients can just drop a letter or urine specimen without being rudely told that they needed to join the queue that was lengthy & slow(to be expected). This man had a walking frame, have severe walking problems, 85 years of age. I have witnessed this reaction on various occasions especially to elderly patients. Whilst I do not agree with patients rudeness, it does work both ways.
Visited September 2023
Review titled Beccles Medical Centre
Replied on 20 February 2024
Dear patient, Thank you for taking the time to give us your feedback. Letters can be posted through our letter box which is checked daily. Urine samples needed to be collected by a member of the team ensure they are logged correctly for our nursing team to process. We nominate a 'queue buster' to assist with long queues during busy times. We are also investigating the opportunity for some seating along the wall near the Reception desk to enable a rest stop for patients in the queue. I will share this feedback with the Reception Team. Samantha - Care Coordination Manager
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Review titled Minor Injury Clinic
Rated 1 star out of 5
by luccille Mason - Posted on 15 August 2023
When with a Minor Injury to the surgery this morning. They would not see me. Made me fill in a Patch's form. It says on the Minor Injury page that you must not fill in a patch's form. Its now 4pm and I have not been seen and have not had a appointment to see anyone.
Visited August 2023
Review titled Beccles Medical Centre
Replied on 17 August 2023
Thank you for your comments. We are see our patients for minor injuries, if the accident has occurred in the last 48 hours. On investigation I can see we completed a patch's form on your behalf and you have now been seen. I hope this issue has been resolved
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Review titled Excellent service - friendly & responsive
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Earlier in the year, I contacted this medical practice for HRT advice & help and the service was excellent & helpful. I used PATCHS which is a good system. Pharmacy on campus is great too. Most recently (last few days) when I was ill, the centre was easy to contact by phone, took on board all my details and I was seen the same day with a thorough check by the GP. Excellent service when I hear the horror stories elsewhere
Visited July 2023
Review titled Beccles Medical Centre
Replied on 23 August 2023
Dear patient, Thank you for your feedback, we are glad to hear you had a positive experience and will share this review with the team. Kind regards Beccles Medical Centre