Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, Devon, PL7 1ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unclear
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2025
I received a phone call I took as carer for a patient. I was told he was to have a phone appointment with the pharmacy team. The person I spoke to did not specify the reason even I asked her about it. I told her the specialist consultant the patient is seeing told us he would call the GP in this matter. She made a noise that sort of sounded as if she knew about it but remained unclear and refused to engage into a conversation with me about. She wasn’t very friendly either. I was not happy about this conversation.
Visited January 2025
Beacon Medical Group has not yet replied.
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Review titled hard work
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2025
i, as i have previously done in the past contacted the surgery with a request to speak to a doctor just before new year. i did this via a econsult. i specifically requested for a call from a doctor not a text or email a few hours after doing this i received a text saying that i would be contacted on the morning of 13th January which is over 2 weeks from the time i did the econult. ok so over 2 weeks to even speak to someone - which seems to have become the norm since covid. I have no choice , like the rest of plympton to just accept this and wait patiently. the week before i was due the call I called and spoke to a receptionist who told me i would definitely be getting a call on the morning of the 13th. so, when the 13th arrived - since there is no specific time given as to when the doctor would call ie no timed appointment- again like we did before covid. i walked around with my phone glued to my side. i took it everywhere with me , to the toilet , outside , in the shower ! i also could not drive anywhere as i do not have hands free in my car. sonbasically my hole day was dedicated to getting this call. the afternoon came and it got to about 2:30 so i thought i would call to see what was going on. when i got through i was caller number 20 ! i stayed on the line till i got to caller number 2 and lone behold the call cut off! i then decided to call again and i was now caller number 10. i eventually got through and spoke to a lady who told me that the doctors do not guarantee a call and i could receive a email or text , i told her that i spoke to someone the week prior and he told me that i would definitely get a call in the morning. she then told me that the doctor had emailed me at 11:48 and she could see that i was told that i was told by the receptionist that i would receive a call and she did not know why i received a email. so after giving you all of that information, let me tell you how it makes you feel, after waiting over 2 weeks to speak someone about a horrible problem that effects your life. you become so desperate to speak to a doctor and you count down the days until they are supposed to call and offer sympathy/support. you take your phone everywhere willing it to ring just so you can get what’s bothering off your chest and then you are told that the doctor has sent you a email !! It’s absolutely crazy. I have no idea what is going through the minds of the people who are in charge in this surgery. there was once a time when the doctors and staff worked for the patients , now it feels like the the doctors and staff just work for their own convenience. you could fix so many problems in your surgery , if you just bite the bullet and bring back face to face appointments with a fixed time. private surgery’s can do it , dentists can do it. why can’t you?? i am certainly not the only one who feels this way. please bring back proper face to face appointments. as soon as you do i can guarantee it would solve a lot of your issues !
Visited January 2025
Beacon Medical Group has not yet replied.
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Review titled Good Service
Rated 4 stars out of 5
by Andrew Bawn - Posted on 24 January 2025
I used e consult, had a reply from the GP within hours, hospital appointment next day and consultant follow up the day after. What could be faster?
Visited January 2025
Review titled Beacon Medical Group
Replied on 24 January 2025
Dear Andrew, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Quick response
Rated 4 stars out of 5
by Anonymous - Posted on 22 January 2025
Filled out my online request at 8.30 within half an hour I had a call back and saw a doctor before midday. Great service thank you.
Visited January 2025
Review titled Beacon Medical Group
Replied on 24 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
Dealt with with courtesy. Good atmosphere and well organised. Waited a long time to have jab but practice tries hard to overcome system problems.
Visited January 2025
Review titled Beacon Medical Group
Replied on 29 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience and our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Very quick service
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2025
Was really impressed by how quickly I received a phone call and then an appointment to see a doctor. Professional and very friendly
Visited January 2025
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Patients Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience and our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Great Practice
Rated 5 stars out of 5
by Patricia Bradbury - Posted on 16 January 2025
I am extremely grateful for the care I have received. My doctor has been very helpful with my problems. I was phoned on time and further checks are being done. Reception staff always pleasant and helpful. These times are very hard and I appreciate the help I’ve been given.
Visited January 2025
Review titled Beacon Medical Group
Replied on 24 January 2025
Dear Patricia, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with our services. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Fantastic Patient Care
Rated 5 stars out of 5
by Wonderful Service - Posted on 15 January 2025
I wish to compliment your appointments staff for their excellent work and service. I had reason to make contact on three occasions in the past week and I spoke to three different members of the team who were absolutely amazing. They were professional and extremely kind and helpful from start to finish. Nothing seemed to be too much trouble and they were all so pleasant to deal with. Extremely courteous and helpful. The team are a credit to the practice.
Visited January 2025
Review titled Beacon Medical Group
Replied on 16 January 2025
Dear patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience with the practice. We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group
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Review titled Unable to order repeat prescription
Rated 4 stars out of 5
by Darren Bennion - Posted on 29 January 2025
I have been unable to order repeat prescription for weeks. I have now run out and still cannot order. Apparently, I had a review today, which I then got this feedback request for, despite not having seen or speaking to anyone.
Visited January 2025
Beacon Medical Group has not yet replied.
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Review titled Outstanding
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2025
Completed a E Consult at midday, received a text saying my query had been read and to expect a phone the same or next day. This was received in just over 15 minutes. By 13:05 my doctor phoned and made an appointment to see me. The new E consult form is also so much friendlier to fill in. A great experience!!
Visited January 2025
Review titled Beacon Medical Group
Replied on 15 January 2025
Dear Patient, Thank you for taking the time to provide Beacon Medical Group with your feedback on your experience and our services . We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are pleased to learn that you have had such a positive experience. We are actively looking for new members to join our Patient Participation Group (PPG). The PPG contributes ideas feedback and suggestions to the practice to improve patient experience. Please see our website for more information. https://www.beaconmedicalgroup.nhs.uk/health-information/ppg-sign-up/ Beacon Medical Group