Beacon Health Group-Danbury Medical Ctr
52 Maldon Road, Danbury, Chelmsford, Essex, CM3 4QLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Experience
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
It seems antagonistic every time you phone, simple requests are treated with contempt, Moulsham lodge use to be a great surgery with great doctors, now its just a shambles, when you get to actually see a doctor though they are very nice, its just the red tape you have to go through to speak to someone.
Visited July 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 18 August 2023
Dear Patient Thank you for your feedback. I am sorry that you feel that you are not being treated at a level that is expected. If you could please email reception.f81100@nhs.net with examples and dates of your experience then I will investigate the issues. Kind regards Cher Cooper Practice Manager
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Review titled Worst experience
Rated 1 star out of 5
by Colleen - Posted on 19 May 2023
I’m a 39f with no health problems so when I’m December i got sciatica in my left leg I just though it was a trapped nerve and after a week it felt better but was never the same so after Christmas I called the surgery to see a doctor as the pain in my hip wouldn’t go, of course like the rest of the reviews I could not get an appointment and called throughout the month with no success so in February I spoke to receptionist and told them my problem only to be told very rudely with no compassion or empathy well nothing they can do keep trying, told them the pain is not going it’s getting worse the receptionist did not care at all. So I gave up it’s now may the pain is still in my hip and has now gone to my back as well. I been trying since February on and off to get an appointment with no success so called the receptionist today, to see if the receptionist could tell mehow else I can, I was the phone crying telling this receptionist that I’m getting scared now as all I know this could be cancer, I didn’t get a chance to ask the question as the receptionist was very rude, constantly over talking me, snapping at me telling to call at 8 tomorrow. I don’t write reviews but my experience has been awful, no one has the right no matter ur job title is, to treat people so poorly like there less than people
Visited May 2023
Review titled Beacon Health Group-Danbury Medical Ctr
Replied on 18 August 2023
Dear Colleen Thank you for taking the time to write this review. I am sorry for the way that you were spoken to by the Receptionist. If you could kindly contact the reception email on reception.f81100@nhs.net with your name and the number you called from we will be able to listen to the call. I hope in the meantime you have been able to access our service. Kind regards Cher Cooper Practice Manager